Client Service Analyst

The Jefferson, Washington DC is seeking a Client Services Analyst to join the team at our award-winning hotel.

Job Summary:

The position of Client Services Analyst primarily assists staff in Hotel with technical support of desktop computers, applications and all hotel related technology.

Responsibilities:

• As the on property contact, be attentive to the IT needs of our guests while providing exceptional customer service
• Provide Tier 1 triage of user support requests and organizes, distributes, and verifies the work IT Support Specialists.
• Ensure desktop computers interconnect seamlessly with diverse systems, including file servers, email servers, application servers and administrative systems
• Performs routine preventative maintenance
• Providing support to employees through the Help Desk and creating instructional documents
• Offering support for domain users by creating user accounts, resetting passwords, and managing group policies
• Configuring laptops, desktops, mobile devices, printers, and shared office technology to meet end-users requirements
• Imaging and cloning Windows workstations on various hardware types
• Supporting A/V equipment-related issues in conference rooms that utilize Zoom and Solstice technologies, ensuring smooth operation during meetings and presentations

Skills and Abilities:

• Must be able to report to work on property daily
• Availability for Evenings & Weekends
• Availability to be on-call on an as needed basis
• Excellent problem solving skills
• Excellent Customer relationship skills
• Strong written and oral communications skills
• Experience with Microsoft Operating Systems and software as well as Adobe Acrobat, Symantec antivirus, and other products MS Office, Networking, Programming, Active Directory, Database Management

Independently owned and operated, The Jefferson, Washington DC, offers competitive wages and the following generous benefits!

• Paid Time Off
• 401k Match
• 2 Medical Plan Offerings with generous employer contributions
• Dental & Vision Insurance
• Flexible Spending Account
• Life Insurance
• Short-Term & Long-Term Disability Insurance
• Employee Assistance Program
• Commuter Benefit Program
• Discounted Gym Membership

We are an equal opportunity employer and value diversity and inclusion and belonging at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status.