Software Support and Customer Training Specialist

eTurns, Inc.

Santa Ana, CA

Expired: 23 days ago Applications are no longer accepted.

$65,000 Yearly (plus commission)
Medical , Paid Time Off
Full-Time

Job Description

eTurns TrackStock Technical Software Support/Customer Success Specialist

The eTurns TrackStock Customer Success Specialist is primarily responsible for resolving/coordinating technical support request questions and issues submitted by customers via phone and email about our software. They are also responsible for completing approved special projects, training documentation, and implementation tasks assigned. After coming up to speed on the software, they are also expected to to customer onboarding to our software as well as field inbound sales calls by offering demos of our software.

Essential Job Duties:

Become a product expert on our inventory management software product and knowledgeable about Point-of-Use Inventory Management. Learn our full product offerings from mobile scanning to IoT solutions
Support: Answer support calls from customers and make them feel successful
Training and Onboarding: After ramping up on our software, you would be onboarding customers to our software by teaching them how to use it.
Professional written and verbal communication skills: Respond to customer support tickets, requests, inquiries, and complaints in a professional and timely manner
Sales: Supplement income by converting inbound leads to new customers
Assist other departments with implementation and special project tasks
Update TrackStock user guides when new features released
Respond to voicemails and emails

Experience:

Experience doing technical support for customers, preferably in software.
Willingness to do sales demos of our software to convert inbound leads to customers.

Education:

High School or GED
Some College preferred

Benefits:

Salary + Bonus + Commission for closing incoming sales leads
PTO = 8 national holidays plus 2 weeks paid vacation
Ability to work Monday – Wednesday in office; Thursday – Friday remotely
5 sick days
A snack kitchen filled with Trader Joe's favorites
Celebrate CRAZY and FUN holidays!

Company Description

eTurns, Inc. develops and sells cloud-based inventory management software called TrackStok that provides organizations with real-time visibility into remote storeroom inventories and then automates replenishment. Simplify reordering and optimize inventory in stockrooms and service trucks.
TrackStock is VMI and CMI automated inventory management software that simplifies replenishment from any distributor. Use QR code scans, Electronic Shelf Labels, or SensorBins to save time and money.
www.eturns.com

Must be authorized to work in the US
Must be willing to undergo a background check
Must be willing to work overtime if necessary