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Software Support Jobs (NOW HIRING)

MidTown Athletic Club

Software Support Analyst

Chicago, IL · On-site

$75K - $85K/yr

The software support team is based in our HQ office in Chicago (3611 N Kedzie Ave.) and supports all club locations. * The role is hybrid work-from-home and required to also come in the office in ...

ASM

Engineer, Software Support

Phoenix, AZ

Engineer, Software Support At ASM, our Software Engineering teams works on delivering software that has immediate, tangible results visible in the operation of semiconductor processing equipment ...

Lap of Love

Software Support Analyst

Lutz, FL · On-site +1

$70K/yr

Software Support Manager Department: Innovation and Technology Travel Required: Yes - 2%; semiannual travel to Florida for department on-sight meetings (up to 3 days each trip) Location: Remote Lap ...

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Software Support information

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$30.5K

$45.3K

$61K

How much do software support jobs pay per year?

As of May 30, 2026, the average yearly pay for software support in the United States is $45,311.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,500.00 and $48,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Software Support Specialist, and why are they important?

To thrive as a Software Support Specialist, you need a strong understanding of software applications, troubleshooting processes, and often a relevant degree or technical certification. Familiarity with help desk ticketing systems, remote desktop tools, and knowledge bases is typically required. Excellent communication, patience, and problem-solving abilities are vital soft skills for engaging with users and resolving their issues efficiently. These skills ensure users receive timely, effective support and contribute to overall customer satisfaction and system reliability.

What are some common challenges faced by Software Support professionals and how can they be managed effectively?

Software Support professionals often encounter challenges such as troubleshooting complex technical issues, managing high volumes of support tickets, and communicating effectively with users who have varying levels of technical knowledge. To manage these challenges, it's important to develop strong problem-solving skills, prioritize tasks efficiently, and practice clear, patient communication. Regular training on the supported software and collaboration with development and QA teams can also help resolve issues faster and improve user satisfaction.

What are Software Support specialists?

Software Support specialists are professionals who assist users with troubleshooting, installing, and maintaining software applications. They address technical issues, answer user queries, and often provide guidance on software usage. Their role may include remote or in-person assistance, documentation, and escalating complex problems to higher-level technical teams. Software Support is crucial in ensuring that end-users can efficiently use software products and resolve any issues that may arise.

What is the difference between Software Support vs Software Engineer?

AspectSoftware SupportSoftware Engineer
Required CredentialsTypically an associate's or bachelor's degree in IT, computer science, or related fields; certifications like CompTIA A+ or Microsoft Certified are commonBachelor's or higher in computer science or software engineering; certifications like AWS, Cisco, or specific programming certifications
Work EnvironmentCustomer service settings, help desks, technical support centersDevelopment teams, R&D departments, software companies, tech firms
Employer & Industry UsageIT support firms, software companies, tech departments in various industriesSoftware development companies, tech startups, large IT firms

Software Support focuses on assisting users with existing software issues, troubleshooting, and providing technical help. Software Engineers design, develop, and test new software applications. While both roles require technical knowledge, Software Support emphasizes customer service and problem resolution, whereas Software Engineers focus on creating and improving software products.

More about Software Support jobs
What cities are hiring for Software Support jobs? Cities with the most Software Support job openings:
What states have the most Software Support jobs? States with the most job openings for Software Support jobs include:
What job categories do people searching Software Support jobs look for? The top searched job categories for Software Support jobs are:
Software Support jobs near you
Infographic showing various Software Support job openings in the United States as of May 2026, with employment types broken down into 4% As Needed, 69% Full Time, 8% Part Time, 17% Contract, and 2% Nights. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $45,311 per year, or $21.8 per hour.
Software Support Representative

Software Support Representative

Foundation Software

Strongsville, OH • On-site

Full-time

Posted 23 hours ago

Foundation Software rating

9.3

Company rating: 9.3 out of 10

Based on 7 frontline employees who took The Breakroom Quiz

9th of 183 rated software companies

Job description

Are you an analytical person with a passion for technology? Are you looking for an exciting opportunity to apply your skills and make a real impact? Then look no further! Foundation Software is seeking Full Time Software Support Representatives for our Strongsville, Ohio location.
Your tech-savviness and critical thinking skills will be put to the test as you provide exceptional customer service and ensure client satisfaction. As an onsite position, you will collaborate closely with our team in a fun and energetic environment. We offer a competitive salary plus bonus, giving you the opportunity to be rewarded for your hard work and dedication.
Responsibilities:
  • Respond to client inquiries addressing issues, answering questions, or providing assistance on software use or implementation.
  • Spend 3-4 hours daily on the phone resolving client issues.
  • Track client issues using CRM software and document details accurately.
  • Collaborate with internal departments to report and address technical issues clients may be experiencing.
  • Maintain expertise in software, new modules, and relevant industry factors.
  • Adhere to all department and company standard operating procedures.
  • Project a professional and positive image as a company representative by providing thorough assistance to associates, clients, and third parties.
  • Perform other duties as assigned.

Skills Required for Success:
  • Proven ability to provide top-level support to customers and associates.
  • Excellent communication and critical thinking skills.
  • Superior organizational skills and the ability to work effectively as a team member.
  • Ability to independently address complex situations while following established protocols.
  • Working knowledge of Microsoft Word and Excel.
  • Detailed and accurate record-keeping skills.
  • Basic math skills: accounting skills are a plus.
  • Salesforce or other CRM software knowledge is a plus.
  • College Degree in related field a plus but not necessary.
  • In lieu of a degree, a comparable combination of education and experience may be considered.
  • Accounting or Payroll knowledge a plus but not necessary.

Foundation is constantly recognized as one of Northeast Ohio's top workplaces. We are a 20-time winner of the NorthCoast 99 award, a multi-year winner of The Plain Dealer's Top Workplaces award, and have been recognized multiple years on the Inc. 5000 list of fastest-growing private companies in the U.S.
Let us start your future at Foundation!

Apply