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Long-Term Care Pharmacy Software Support Specialist

***Competitive Pay Rates***

Medical, Dental, Vision, 401k with matching, Life Insurance, FSA/HSA, and Paid Time Off available for Full Time employees.

Position Summary: LTC Pharmacy Software Support Specialist provides technical and clinical workflow support for consultant pharmacists and pharmacy teams using our software platforms. This role serves as a key liaison between pharmacy operations and technology, ensuring accurate data management, efficient system use, and high-quality customer support.

Key Responsibilities

• Provide day-to-day support to consultant pharmacists and pharmacy staff using our software platforms
• Assist users with troubleshooting software issues, including medication regimen review (MRR) workflows, reporting tools, and interface connections
• Maintain and update pharmacy/facility records in accordance with regulatory requirements
• Assist with onboarding and training of new users on software functionality and best practices
• Collaborate with IT and software developers to escalate and resolve technical issues
• Monitor system performance and identify opportunities for workflow improvements and optimization
• Ensure data integrity, accuracy, and confidentiality in all system-related activities (HIPAA compliant)

Qualifications

• Experience in a software support, help desk, or training role
• Experience using LTC pharmacy or EHR software systems
• Strong understanding of medication order processing and pharmacy workflows
• Experience in long-term care pharmacy or consultant pharmacy environment (Preferred)

Skills & Competencies

• Strong technical aptitude with ability to learn and support complex software systems
• Excellent problem-solving and troubleshooting skills
• Clear and professional communication (written and verbal)
• High attention to detail and accuracy
• Ability to manage multiple priorities in a fast-paced environment
• Customer-service oriented mindset
• Proficiency in Microsoft Office and reporting tools

Why This Role Matters: This position plays a critical role in supporting consultant pharmacists who ensure medication safety and regulatory compliance for vulnerable long-term care populations. By enabling effective use of technology, this role directly contributes to improved patient outcomes and operational efficiency.

KNOWLEDGE AND SKILL REQUIREMENTS

• High School Diploma or Equivalent
• Ability to learn medical terminology and healthcare software applications.
• Customer Service Oriented mindset
• High attention to detail and accuracy
• Ability to manage mulitple priorities in a fast-paced environment
• Ability to do basic mathematics
• Ability to work independently and stay on task
• Ability to get to the job site
• Ability to work under stressful conditions
• Experience and Knowledge with Excel and Word
• Excellent Communication Skills
• In all activities comply with accreditation, legal, regulatory, and safety requirements.

PHYSICAL DEMANDS

• Must be able to routinely use standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. Must be able to constantly operate a computer and other office equipment such as calculators, copy machines and printers up to 100% of the time;
• Regularly required to talk and hear in order to communicate effectively over the phone and in person;
• Must be able to see 100% of the time, with or without correction, to read information on a computer or calculator screen;
• This position is largely sedentary. Standing, walking, bending, kneeling, and stooping may rarely be required;
• Must be able to tolerate normal office environment.

PharmcareUSA is a national, closed- door, long term care pharmacy business with locations in multiple states. We are privately owned and continue to grow each year, providing daily deliveries to nursing and assisted living facilities as well as hospice residents. We are passionate about what we do and are looking for staff with the same attribute. Here at PharmcareUSA we strive to take care of our own staff as well as the customers we serve.