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Software Support Jobs in Boise, ID (NOW HIRING)

Boise Cascade

IT Software Support Specialist

Boise, ID · On-site

Boise Cascade has an exciting opening for an IT Software Support Specialist! *This role may be based at any BMD location or the Boise, ID -HQ Office* Responsibilities The position performs user ...

Boise Cascade

IT Software Support Specialist

Boise, ID · Hybrid

$65K - $95K/hr

Boise Cascade has an exciting opening for an IT Software Support Specialist! *This role may be based at any BMD location or the Boise, ID -HQ Office* Responsibilities The position performs user ...

Echo IT Solutions

End User Technical Support

Boise, ID · On-site

$32K - $40K/yr

The role involves providing technical assistance to users on various issues including email, networking, and hardware/software support. Responsibilities : • Identify, research, and resolve ...

Micron

Software Development Engineer

Boise, ID · On-site

As a Software Development Engineer at Micron, you will play a pivotal role in configuring ... Support global automation alignment across300mmfabs, troubleshoot and resolve automation issues ...

Amat

Global Support Support Engineer I

Boise, ID

$70K - $95K/yr

Key Responsibilities 1. Understand and resolve Applied Materials' equipment software application and systems issues of low complexity with some supervision. 2. Provides customer software support via ...

Xforia, Inc.

Android Engineer

Boise, ID · On-site

Use Agile development methods to write, test, and document Android software. * Support rapid experimentation with client features by writing Android code. Qualifications: * Bachelor's degree in ...

Micron

AI Full Stack Engineer

Boise, ID · On-site

Our team needs additional support to scale with the increased SMAI Data Science footprint and expand software support for Technology Development workflows and AI enablement. Position Overview: We are ...

Micron Technology

AI Full Stack Engineer

Boise, ID · On-site

Our team needs additional support to scale with the increased SMAI Data Science footprint and expand software support for Technology Development workflows and AI enablement. Position Overview: We are ...

GRAND CANYON UNIVERSITY

Software Engineer

Boise, ID · On-site

$120 - $140/hr

Technical support specialist * Quality assurance tester * Software test engineer * Junior software engineer Professional Certifications * Professional Software Developer Certification * Certified ...

ICCU

Software Developer

Meridian, ID · On-site

$75 - $105/hr

Design, code, test, deploy and support software solutions through SDLC lifecycle. Duties and Responsibilities: * With oversight, designs and writes complex code to create applications and solutions ...

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Software Support information

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$29K

$43.1K

$58.1K

How much do software support jobs pay per year?

As of Sep 4, 2026, the average yearly pay for software support in Boise, ID is $43,125.00, according to ZipRecruiter salary data. Most workers in this role earn between $38,500.00 and $46,200.00 per year, depending on experience, location, and employer.

What is a software support?

Software Support specialists are professionals who assist users with troubleshooting, installing, and maintaining software applications. They address technical issues, answer user queries, and often provide guidance on software usage. Their role may include remote or in-person assistance, documentation, and escalating complex problems to higher-level technical teams. Software Support is crucial in ensuring that end-users can efficiently use software products and resolve any issues that may arise.

What are the key skills and qualifications needed to thrive as a software support?

To thrive as a Software Support Specialist, you need a strong understanding of software applications, troubleshooting processes, and often a relevant degree or technical certification. Familiarity with help desk ticketing systems, remote desktop tools, and knowledge bases is typically required. Excellent communication, patience, and problem-solving abilities are vital soft skills for engaging with users and resolving their issues efficiently. These skills ensure users receive timely, effective support and contribute to overall customer satisfaction and system reliability.

What are some common challenges faced by software support and how can they be managed effectively?

Software Support professionals often encounter challenges such as troubleshooting complex technical issues, managing high volumes of support tickets, and communicating effectively with users who have varying levels of technical knowledge. To manage these challenges, it's important to develop strong problem-solving skills, prioritize tasks efficiently, and practice clear, patient communication. Regular training on the supported software and collaboration with development and QA teams can also help resolve issues faster and improve user satisfaction.

What is the difference between Software Support vs Software Engineer?

AspectSoftware SupportSoftware Engineer
Required CredentialsTypically an associate's or bachelor's degree in IT, computer science, or related fields; certifications like CompTIA A+ or Microsoft Certified are commonBachelor's or higher in computer science or software engineering; certifications like AWS, Cisco, or specific programming certifications
Work EnvironmentCustomer service settings, help desks, technical support centersDevelopment teams, R&D departments, software companies, tech firms
Employer & Industry UsageIT support firms, software companies, tech departments in various industriesSoftware development companies, tech startups, large IT firms

Software Support focuses on assisting users with existing software issues, troubleshooting, and providing technical help. Software Engineers design, develop, and test new software applications. While both roles require technical knowledge, Software Support emphasizes customer service and problem resolution, whereas Software Engineers focus on creating and improving software products.

Software Support jobs near you

IT Software Support Specialist

Boise Cascade Company

Boise, ID • Hybrid

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 10 days ago

Boise Cascade rating

7.5

Company rating: 7.5 out of 10

Based on 86 frontline employees who took The Breakroom Quiz

260th of 545 rated manufacturers

Job description

Boise Cascade has an exciting opening for an IT Software Support Specialist!

*This role may be based at any BMD location or the Boise, ID -HQ Office*

Responsibilities

The position performs user support, software problem resolution, and new version testing for our Agility Software package and other windows based applications. User support activities include on-line and telephone support, developing standard operating procedures, remote new feature training, and on-site training for our forty-two distribution centers and regional offices. Will document processes, write SOPs and training documents. Software problem resolution includes documenting software problems, follow-up on status of fixes, and testing fix releases. New version testing will include detailed testing of new versions of the Agility Software Package that are installed three (3) or four (4) times per year. Position also may perform testing, training, and installation of new business applications. Business travel to provide training at locations is required (5% to 25% annual travel). Although majority of work occurs during normal business hours some night and weekend overtime is required for data base management and installation of new releases.

Qualifications

Basic Qualifications: College degree, or equivalent work experience in related job function. Working Conditions include a normal office environment with moderate travel required (5% to 25%). Most work is done to meet installation deadlines. Response to operating problems is urgent; response often requires work outside normal business hours.

Preferred Qualifications: Prefer degree in computer science, computer information systems, business, or a related field. Typically more than three (3) years of experience in related job function preferred. Ideal candidate is a self-starter, works well in a small, self-managed work team, and possesses proficient computer and analytical skills, and effective communication, interpersonal, organizational, and technical skills.

About Boise Cascade

Boise Cascade has been in the business of distributing building materials and manufacturing wood products for decades. Today we're the only wholesale stocking distributor for building products that can service the entire United States – and one of the largest manufacturers of plywood and engineered wood products in North America. Because our business is built on relationships, our associates are critical to our success. Our people-centered approach to associate experience and engagement is rooted in our Core Values. We’re invested in cultivating a respectful workplace culture that attracts, connects, grows, and retains a talented workforce – one where everyone feels seen, heard, and valued.

We offer a comprehensive benefits package designed to have a positive impact on all areas of your life – from health and well-being, career, and community, to financial security and personal safety, with many benefits beginning on your first day of employment. We call it, Total Rewards. Here's a snapshot of what we offer:

  • Medical + Prescription Drug
  • Dental + Vision
  • Flexible Spending Accounts (Healthcare + Dependent Care)
  • 401(k) Retirement Savings with company contribution
  • Paid Time Off (20 days per year)
  • Paid Holidays (10 per year)
  • Paid Parental Leave (6 weeks)
  • Life Insurance

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