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Software Support Jobs in Boise, ID (NOW HIRING)

ICCU

Software Developer

Meridian, ID · On-site

Design, code, test, deploy and support software solutions through SDLC lifecycle. Duties and Responsibilities: * With oversight, designs and writes complex code to create applications and solutions ...

Relativity

Software Engineer

Boise, ID · On-site

This role reports to the Manager of Software Engineering and provides the opportunity to work on ... Develop and maintain systems that support high-throughput AI workloads, including asynchronous job ...

MDU Resources

Software Developer, Integrations

Boise, ID · On-site +1

$84K - $105K/yr

Under direction of Senior Software Developer/Architect, designs applications, using full stack, from start to finish; and supports internal applications across the company. All MDU Resources ...

MDU Resources

Software Developer, Integrations

Boise, ID · On-site +1

$84K - $105K/yr

Under direction of Senior Software Developer/Architect, designs applications, using full stack, from start to finish; and supports internal applications across the company. All MDU Resources ...

Oppenheimer Companies

Senior Software Engineer

Boise, ID · On-site

$106K - $139K/yr

Support enterprise initiatives involving Microsoft technologies, cloud platforms, and AI-enabled business solutions. Technical Leadership * Provide mentorship and technical guidance to software ...

Scentsy Inc

Software Engineer

Meridian, ID

Description Scentsy is looking for a Software Engineer to design, build, and deliver scalable, high-quality web applications that support both internal teams and customer-facing experiences. This ...

Scentsy Inc

Software Engineer

Meridian, ID · On-site

Description Scentsy is looking for a Software Engineer to design, build, and deliver scalable, high-quality web applications that support both internal teams and customer-facing experiences. This ...

Scentsy

Software Engineer

Meridian, ID · On-site

Scentsy is looking for a Software Engineer to design, build, and deliver scalable, high-quality web applications that support both internal teams and customer-facing experiences. This role requires ...

Atria Group LLC

Software Engineer

Idaho City, ID

The software engineer will develop, standalone applications in a manner that simplifies the help desk support burden, future application model customization, feature development, and troubleshooting ...

Danaher

Software Engineer Internships

Nampa, ID

Supporting the development of console and embedded software systems * Troubleshooting issues and implementing code fixes for real product features * Conducting peer code reviews and incorporating ...

Danaher

Software Engineer Internships

Meridian, ID

Supporting the development of console and embedded software systems * Troubleshooting issues and implementing code fixes for real product features * Conducting peer code reviews and incorporating ...

Danaher

Software Engineer Internships

Meridian, ID · On-site

Supporting the development of console and embedded software systems * Troubleshooting issues and implementing code fixes for real product features * Conducting peer code reviews and incorporating ...

Danaher

Software Engineer Internships

Boise, ID

Supporting the development of console and embedded software systems * Troubleshooting issues and implementing code fixes for real product features * Conducting peer code reviews and incorporating ...

Danaher

Software Engineer Internships

Boise, ID · On-site

Supporting the development of console and embedded software systems * Troubleshooting issues and implementing code fixes for real product features * Conducting peer code reviews and incorporating ...

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Showing results 21-40

All JobsSoftware Support JobsSoftware Support Jobs in Boise, ID

Software Support information

See Boise, ID salary details

$29K

$43.1K

$58.1K

How much do software support jobs pay per year?

As of Sep 4, 2026, the average yearly pay for software support in Boise, ID is $43,125.00, according to ZipRecruiter salary data. Most workers in this role earn between $38,500.00 and $46,200.00 per year, depending on experience, location, and employer.

What is a software support?

Software Support specialists are professionals who assist users with troubleshooting, installing, and maintaining software applications. They address technical issues, answer user queries, and often provide guidance on software usage. Their role may include remote or in-person assistance, documentation, and escalating complex problems to higher-level technical teams. Software Support is crucial in ensuring that end-users can efficiently use software products and resolve any issues that may arise.

What are the key skills and qualifications needed to thrive as a software support?

To thrive as a Software Support Specialist, you need a strong understanding of software applications, troubleshooting processes, and often a relevant degree or technical certification. Familiarity with help desk ticketing systems, remote desktop tools, and knowledge bases is typically required. Excellent communication, patience, and problem-solving abilities are vital soft skills for engaging with users and resolving their issues efficiently. These skills ensure users receive timely, effective support and contribute to overall customer satisfaction and system reliability.

What are some common challenges faced by software support and how can they be managed effectively?

Software Support professionals often encounter challenges such as troubleshooting complex technical issues, managing high volumes of support tickets, and communicating effectively with users who have varying levels of technical knowledge. To manage these challenges, it's important to develop strong problem-solving skills, prioritize tasks efficiently, and practice clear, patient communication. Regular training on the supported software and collaboration with development and QA teams can also help resolve issues faster and improve user satisfaction.

What is the difference between Software Support vs Software Engineer?

AspectSoftware SupportSoftware Engineer
Required CredentialsTypically an associate's or bachelor's degree in IT, computer science, or related fields; certifications like CompTIA A+ or Microsoft Certified are commonBachelor's or higher in computer science or software engineering; certifications like AWS, Cisco, or specific programming certifications
Work EnvironmentCustomer service settings, help desks, technical support centersDevelopment teams, R&D departments, software companies, tech firms
Employer & Industry UsageIT support firms, software companies, tech departments in various industriesSoftware development companies, tech startups, large IT firms

Software Support focuses on assisting users with existing software issues, troubleshooting, and providing technical help. Software Engineers design, develop, and test new software applications. While both roles require technical knowledge, Software Support emphasizes customer service and problem resolution, whereas Software Engineers focus on creating and improving software products.

Software Support jobs near you

Software Developer

ICCU

Meridian, ID • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 29 days ago

Job description

With oversight, design and write production level code to bring new concepts and ideas to reality through the agile application development methodologies. Research, understand and solve member and credit union need through the work of discovery and software code development that results in fulfillment of credit union mission for our members. Research and maintain a working knowledge of emerging technologies, trends, and developments across the industry as well as emerging trends in software development practices and languages. Design, code, test, deploy and support software solutions through SDLC lifecycle.
Duties and Responsibilities:
  • With oversight, designs and writes complex code to create applications and solutions for server and client-side production level systems using standard industry languages, IDEs, and tools.
  • Research new solutions and writes code from scratch to prototype new concepts for potential production level implementation.
  • Write code that deploys to servers, clients, mobile platforms, core systems, hosted platforms, and other systems.
  • With oversight, research and present findings with recommendations to leverage current capabilities, existing software services and emerging technologies in new ways.
  • Analyze, write, and convert user stories into detailed work requirements, plan out and write code to implement defined requirements in connection with sponsor and stakeholder vision.
  • Maintain a working knowledge of current and trending software development languages, IDEs, and methodologies for use in current and future efforts in support of the credit union mission.
  • Participate in regular code reviews to assure quality code is being created with detection and correction of issues and security gaps.
  • Participate in production level code release cycles and procedures.
  • Design, write, test, and deploy code to production systems following standard software development lifecycle methodologies and provide maintenance/support as needed.
  • Leverage innovation practices, assist in reviews of all internally existing solutions and seeks to improve them through writing code that solves problems and corrects issues discovered.
  • Participate in weekly meetings with the IT team to discuss progress, current and upcoming development projects, and issues that need to be resolved.
  • Maintain awareness - and regular sharing - of emerging technology and trends that are now or will in the future impact our members and business.
  • Complete miscellaneous tasks and projects as requested.

Qualifications:
Bachelor's degree in Computer Science, Computer Information Systems, Computer Engineering or Information Systems (or related field) required. 1 - 5 years' experience required designing and writing code in multiple development languages in C-like languages to create production level code and solutions, such as:
  • Java
  • Groovy
  • Apex
  • JavaScript
  • Python
  • C/C++
  • C#
  • and/or Swift

Additional experience in:
  • SQL
  • JSON/XML
  • HTML5
  • REST APIs
  • AngularJS/VueJS/ReactJS
  • and/or NodeJS

Working knowledge of or exposure to:
  • Microservices
  • Podman/Docker
  • Swagger API toolkit
  • Bruno
  • and/or Scripting

Experience working within agile development methodologies to create applications required. Ability to prioritize, meet deadlines, and manage changing priorities with limited direction. Creative problem-solving skills with new concepts and ideas formed for consideration. Willingness to work occasionally outside of normal business hours. Excellent English oral and written communication skills. Demonstrated ability to work independently, as well as part of a project team in a cooperative effort. Technical experience with software development life cycles, application development, basic database design, and user support. Ability to create, adapt, integrate, and present prototypes/software to solve problems and enable new opportunities. Desire to combine and improve existing applications, processes and programs and work within existing policies and procedures. Ability to always maintain the confidentiality of the credit union and member records.
Performance Standard:
Build quality solutions through application development and innovation research. Conduct technical (sometimes complex) research with resulting solution and prototype creation. Make Recommendations based on analysis of data, technical condition, and overall systems for new and innovative approaches to solving member and business problems. Build and deploy production level solutions for member use. Must be willing to comply with the Bank Secrecy Act and USA Patriot Act as implemented by Idaho Central Credit Union.
Physical Requirements:
  • Perform tasks requiring manual dexterity (processing paperwork, filing, stapling, sorting, collating, typing, counting cash, etc.).
  • Sit for extended periods of time.
  • Lift 20-40 pounds of applicable supplies including but not limited to copy paper, cash drawers, marketing material, etc.
  • Repetitive motion using wrists, hands, and fingers.
  • Reach keyboards.
  • Ability to operate basic office machines (calculator, computer, telephone, copy machine, fax machine, etc.).

This role offers benefits, including:
  • Competitive Pay
  • Medical, Dental, & Vision Insurance
  • Generous Paid Time Off
  • 11 Paid Holidays
  • Matching 401K AND Pension
  • Tuition Reimbursement
  • Employee Assistance Program
  • Employee Wellness Program
  • Paid Group Life and Disability Insurance
  • Awesome Culture
  • Business Discounts
  • And More

The above statements reflect the general details considered necessary to describe the essential functions of the job and should not be construed as a detailed description of all the work requirements that may be inherent of the job.
Must be eligible for membership at ICCU to obtain employment.
ICCU is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, age, disability, protected veteran status or other characteristics protected by law.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

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