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Software Support Jobs in Georgia (NOW HIRING)

Dematic

Software Support Engineer

Atlanta, GA · On-site

Dematic is looking for a talented Software Support Engineer to provide remote, second level customer support with Dematic's Customer Service team. The role involves diagnosing and troubleshooting ...

Kiongroup

Software Support Engineer

Atlanta, GA

$65K - $140K/yr

Dematic is looking for a talented Software Support Engineer to provide remote, second level customer support with Dematic's Customer Service team. The work schedule for this opening is rotating 12 ...

Kiongroup

Software Support Engineer

Atlanta, GA · On-site

$65K - $140K/yr

Dematic is looking for a talented Software Support Engineer to provide remote, second level customer support with Dematic's Customer Service team. The work schedule for this opening is rotating 12 ...

i3 Verticals

Manager, Support

Temple, GA

They ensure the delivery of high-quality technical support for software applications. This role involves managing support operations, developing and implementing support processes, and ensuring ...

i3 Verticals

Manager, Support

Temple, GA · On-site

They ensure the delivery of high-quality technical support for software applications. This role involves managing support operations, developing and implementing support processes, and ensuring ...

Ask IT consulting

Help Desk Support

Atlanta, GA · On-site

$19.25 - $26/hr

Company Description Ask ITC Inc. is a software development Company. Our passion is delivering ... Provides computer hardware and software support to end users on a variety of issues. Identifies ...

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All JobsSoftware Support JobsSoftware Support Jobs in Georgia

Software Support information

See Georgia salary details

$25.8K

$38.3K

$51.5K

How much do software support jobs pay per year?

As of Jun 9, 2026, the average yearly pay for software support in Georgia is $38,260.00, according to ZipRecruiter salary data. Most workers in this role earn between $34,200.00 and $41,000.00 per year, depending on experience, location, and employer.

What is the difference between Software Support vs Software Engineer?

AspectSoftware SupportSoftware Engineer
Required CredentialsTypically an associate's or bachelor's degree in IT, computer science, or related fields; certifications like CompTIA A+ or Microsoft Certified are commonBachelor's or higher in computer science or software engineering; certifications like AWS, Cisco, or specific programming certifications
Work EnvironmentCustomer service settings, help desks, technical support centersDevelopment teams, R&D departments, software companies, tech firms
Employer & Industry UsageIT support firms, software companies, tech departments in various industriesSoftware development companies, tech startups, large IT firms

Software Support focuses on assisting users with existing software issues, troubleshooting, and providing technical help. Software Engineers design, develop, and test new software applications. While both roles require technical knowledge, Software Support emphasizes customer service and problem resolution, whereas Software Engineers focus on creating and improving software products.

What are Software Support specialists?

Software Support specialists are professionals who assist users with troubleshooting, installing, and maintaining software applications. They address technical issues, answer user queries, and often provide guidance on software usage. Their role may include remote or in-person assistance, documentation, and escalating complex problems to higher-level technical teams. Software Support is crucial in ensuring that end-users can efficiently use software products and resolve any issues that may arise.

What are some common challenges faced by Software Support professionals and how can they be managed effectively?

Software Support professionals often encounter challenges such as troubleshooting complex technical issues, managing high volumes of support tickets, and communicating effectively with users who have varying levels of technical knowledge. To manage these challenges, it's important to develop strong problem-solving skills, prioritize tasks efficiently, and practice clear, patient communication. Regular training on the supported software and collaboration with development and QA teams can also help resolve issues faster and improve user satisfaction.

What are the key skills and qualifications needed to thrive as a Software Support Specialist, and why are they important?

To thrive as a Software Support Specialist, you need a strong understanding of software applications, troubleshooting processes, and often a relevant degree or technical certification. Familiarity with help desk ticketing systems, remote desktop tools, and knowledge bases is typically required. Excellent communication, patience, and problem-solving abilities are vital soft skills for engaging with users and resolving their issues efficiently. These skills ensure users receive timely, effective support and contribute to overall customer satisfaction and system reliability.
Software Support jobs near you
Software Support Engineer

Software Support Engineer

Dematic

Atlanta, GA • On-site

Full-time

Posted 7 days ago

Dematic rating

8.0

Company rating: 8.0 out of 10

Based on 16 frontline employees who took The Breakroom Quiz

140th of 417 rated machine equipment manufacturers

Job description

Job Summary:
Dematic is looking for a talented Software Support Engineer to provide remote, second level customer support with Dematic's Customer Service team. The role involves diagnosing and troubleshooting software issues, collaborating with the development team, and providing technical support to customers via various communication channels.
Responsibilities:
• Provide technical support to customers via phone, email, and chat.
• Diagnose and troubleshoot software issues
• Collaborate with the development team to resolve complex issues
• Document and track customer issues and problems.
• Assist in the creation of support documentation and knowledge base articles.
• Conduct training sessions for customers on software usage.
• Travel approximately 5% of the time to different customer locations and Dematic locations in the United States
• Participate in an on-call rotation during non-business hours
Qualifications:
Required:
• Bachelor's Degree (Computer Science, Software Engineering, or related field)
• Proven experience in software support or a similar role
• Strong problem solving skills and attention to detail.
• Excellent communication skills, both written and verbal.
• Experience with Oracle / MS SQL databases
• Experience with Windows operating systems
• Material handling experience
• Experience with Java, C, C#, or Python
• Customer Service experience
Company:
The Mind Behind the Machine Dematic is a trusted partner in intelligent automation for the supply chain, helping organizations design, build, and evolve solutions that perform in the real world. Founded in 1819, the company is headquartered in Atlanta, Georgia, US, , with a team of 10001+ employees. The company is currently Late Stage.

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