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Software Support Jobs in Georgia (NOW HIRING)

Ubertal Inc

Senior IT Support Specialist

Conyers, GA · On-site

Provide IT support and customer service for software configurations, hardware recommendations, and business submission processes * Triage production incidents, engage technical partners to restore ...

Miller Zell

System Analyst

Atlanta, GA · On-site

The role also provides system/software support, analyzes issues, performs testing, and assists with ongoing system upgrades, implementations, and automation initiatives. ESSENTIAL JOB FUNCTIONS:

ASCENSUS

Software Engineer

Atlanta, GA · On-site

This isn't traditional support-you'll play a hands-on role in shaping how AI is built, used, and experienced across the organization. Video Interview Process: As part of our Software Engineer hiring ...

Miller Zell

System Analyst

Atlanta, GA · On-site

The role also provides system/software support, analyzes issues, performs testing, and assists with ongoing system upgrades, implementations, and automation initiatives. ESSENTIAL JOB FUNCTIONS:

CINC Systems

Manager, Support

Duluth, GA · Remote

Minimum of 10 years of experience in a technical/software support environment * At least 5 years of experience in a Support Manager role, with demonstrated ownership of team performance and ...

CINC Systems

Manager, Support

Duluth, GA · On-site

Minimum of 10 years of experience in a technical/software support environment * At least 5 years of experience in a Support Manager role, with demonstrated ownership of team performance and ...

Infojini Inc

IT Technician

Decatur, GA · On-site

Under general supervision, facilitates the maintenance of computer resources; provides technical support for workstations, hardware and software. Incumbent will be assigned to a school location or ...

HB NEXT

Client Administrator

Lawrenceville, GA · On-site

$40K - $42K/yr

Minor software support * Submitting software support tickets on behalf of the client * Coordinating Safety Manual Reviews * Scheduling Meetings and/or putting together service schedules * Other tasks ...

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All JobsSoftware Support JobsSoftware Support Jobs in Georgia

Software Support information

See Georgia salary details

$25.8K

$38.3K

$51.5K

How much do software support jobs pay per year?

As of Jun 9, 2026, the average yearly pay for software support in Georgia is $38,260.00, according to ZipRecruiter salary data. Most workers in this role earn between $34,200.00 and $41,000.00 per year, depending on experience, location, and employer.

What is the difference between Software Support vs Software Engineer?

AspectSoftware SupportSoftware Engineer
Required CredentialsTypically an associate's or bachelor's degree in IT, computer science, or related fields; certifications like CompTIA A+ or Microsoft Certified are commonBachelor's or higher in computer science or software engineering; certifications like AWS, Cisco, or specific programming certifications
Work EnvironmentCustomer service settings, help desks, technical support centersDevelopment teams, R&D departments, software companies, tech firms
Employer & Industry UsageIT support firms, software companies, tech departments in various industriesSoftware development companies, tech startups, large IT firms

Software Support focuses on assisting users with existing software issues, troubleshooting, and providing technical help. Software Engineers design, develop, and test new software applications. While both roles require technical knowledge, Software Support emphasizes customer service and problem resolution, whereas Software Engineers focus on creating and improving software products.

What are Software Support specialists?

Software Support specialists are professionals who assist users with troubleshooting, installing, and maintaining software applications. They address technical issues, answer user queries, and often provide guidance on software usage. Their role may include remote or in-person assistance, documentation, and escalating complex problems to higher-level technical teams. Software Support is crucial in ensuring that end-users can efficiently use software products and resolve any issues that may arise.

What are some common challenges faced by Software Support professionals and how can they be managed effectively?

Software Support professionals often encounter challenges such as troubleshooting complex technical issues, managing high volumes of support tickets, and communicating effectively with users who have varying levels of technical knowledge. To manage these challenges, it's important to develop strong problem-solving skills, prioritize tasks efficiently, and practice clear, patient communication. Regular training on the supported software and collaboration with development and QA teams can also help resolve issues faster and improve user satisfaction.

What are the key skills and qualifications needed to thrive as a Software Support Specialist, and why are they important?

To thrive as a Software Support Specialist, you need a strong understanding of software applications, troubleshooting processes, and often a relevant degree or technical certification. Familiarity with help desk ticketing systems, remote desktop tools, and knowledge bases is typically required. Excellent communication, patience, and problem-solving abilities are vital soft skills for engaging with users and resolving their issues efficiently. These skills ensure users receive timely, effective support and contribute to overall customer satisfaction and system reliability.
Software Support jobs near you
Infographic showing various Software Support job openings in Georgia as of June 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $38,260 per year, or $18.4 per hour.
IT Dispatch Support/Field Support Services - Dallas

IT Dispatch Support/Field Support Services - Dallas

Sky Systems, Inc. (SkySys)

Kennesaw, GA • On-site

$19.75 - $27.25/hr

Full-time

Posted 27 days ago

Job description

Job Summary:
Sky Systems, Inc. (SkySys) is seeking an IT Support Engineer for dispatch support services. The role involves troubleshooting and resolving IT infrastructure issues at client sites on an as-needed basis, requiring hands-on experience with hardware and software support.
Responsibilities:
• Experience providing IT Infrastructure field support which includes troubleshooting hardware, software, operating system issues and problems and fixing the issues without impacting / violating the hardware warranty.
• Hands on experience with ServiceNow.
• Hands on experience in installing, troubleshooting and fixing desktops, printers, laptop and other computer peripherals hardware problems as well as desktop applications.
• Basic knowledge of enterprise LAN and WAN setups and concepts.
• Ability to perform smart hand activity under instruction based activities at sites.
• Ability to lift / move computer equipment weighing up to 50Lbs.
• Skilled in desk side support and PC break/fix including basic administration of Windows O/S.
Qualifications:
Required:
• Experience providing IT Infrastructure field support which includes troubleshooting hardware, software, operating system issues and problems and fixing the issues without impacting / violating the hardware warranty.
• Hands on experience with ServiceNow.
• Hands on experience in installing, troubleshooting and fixing desktops, printers, laptop and other computer peripherals hardware problems as well as desktop applications.
• Basic knowledge of enterprise LAN and WAN setups and concepts.
• Ability to perform smart hand activity under instruction based activities at sites.
• Ability to lift / move computer equipment weighing up to 50Lbs.
• Skilled in desk side support and PC break/fix including basic administration of Windows O/S.
Company:
SkySys is a technology, engineering consulting and services company that provides Staffing, Managed, and Professional Services for clients globally ranging from 25 to 250,000+ employees. Founded in 2011, the company is headquartered in Raleigh, USA, with a team of 201-500 employees. The company is currently Growth Stage.

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