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Software Support Jobs in Georgia (NOW HIRING)

Procare Solutions

Customer Support Specialist

Atlanta, GA · On-site

$21 - $23/hr

Support is provided by clearly communicating solutions in a user-friendly and professional manner ... Stay current with software changes/updates and participate in training as required * Punctual ...

Procare Solutions

Customer Support Specialist

Atlanta, GA · On-site

$21 - $23/hr

Support is provided by clearly communicating solutions in a user-friendly and professional manner ... Stay current with software changes/updates and participate in training as required * Punctual ...

Anduril Industries

Staff Software Engineer

Atlanta, GA · On-site

$190K - $252K/yr

This role is a shared software engineering pipeline for the teams building the systems that run ... CorporateOS is the arm that supports Anduril's finance and accounting teams with first class ...

Anduril Industries

Senior Software Engineer

Atlanta, GA · On-site

$165K - $218K/yr

This role is a shared software engineering pipeline for the teams building the systems that run ... CorporateOS is the arm that supports Anduril's finance and accounting teams with first class ...

Worky

Staff Software Engineer

Atlanta, GA · On-site

$190 - $252/hr

This role is a shared software engineering pipeline for the teams building the systems that run ... CorporateOS is the arm that supports Anduril's finance and accounting teams with first class ...

Worky

Senior Software Engineer

Atlanta, GA · On-site

$165 - $218/hr

This role is a shared software engineering pipeline for the teams building the systems that run ... CorporateOS is the arm that supports Anduril's finance and accounting teams with first class ...

Slope

Senior Software Engineer

Atlanta, GA · On-site

$165 - $218/hr

This role is a shared software engineering pipeline for the teams building the systems that run ... CorporateOS is the arm that supports Anduril's finance and accounting teams with first class ...

AA2IT

Desktop Support Technician - Duluth, GA

Duluth, GA · On-site

$18.75 - $23.75/hr

... software support experience • ServiceNOW experience Company : Aamazing IT offers IT solutions, Salesforce consulting, AI, data analytics, and staffing services. Founded in , the company is ...

Farmers Home Furniture

Network Support Internship

Dublin, GA · On-site

$12.75 - $17/hr

Answer Help Desk calls and assist store personnel with Point of Sale (POS) systems, hardware, and software issues. • Log, track, and follow up on support requests; identify and report recurring ...

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Showing results 41-60

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Software Support information

See Georgia salary details

$25.8K

$38.3K

$51.5K

How much do software support jobs pay per year?

As of Sep 4, 2026, the average yearly pay for software support in Georgia is $38,260.00, according to ZipRecruiter salary data. Most workers in this role earn between $34,200.00 and $41,000.00 per year, depending on experience, location, and employer.

What is a software support?

Software Support specialists are professionals who assist users with troubleshooting, installing, and maintaining software applications. They address technical issues, answer user queries, and often provide guidance on software usage. Their role may include remote or in-person assistance, documentation, and escalating complex problems to higher-level technical teams. Software Support is crucial in ensuring that end-users can efficiently use software products and resolve any issues that may arise.

What are the key skills and qualifications needed to thrive as a software support?

To thrive as a Software Support Specialist, you need a strong understanding of software applications, troubleshooting processes, and often a relevant degree or technical certification. Familiarity with help desk ticketing systems, remote desktop tools, and knowledge bases is typically required. Excellent communication, patience, and problem-solving abilities are vital soft skills for engaging with users and resolving their issues efficiently. These skills ensure users receive timely, effective support and contribute to overall customer satisfaction and system reliability.

What are some common challenges faced by software support and how can they be managed effectively?

Software Support professionals often encounter challenges such as troubleshooting complex technical issues, managing high volumes of support tickets, and communicating effectively with users who have varying levels of technical knowledge. To manage these challenges, it's important to develop strong problem-solving skills, prioritize tasks efficiently, and practice clear, patient communication. Regular training on the supported software and collaboration with development and QA teams can also help resolve issues faster and improve user satisfaction.

What is the difference between Software Support vs Software Engineer?

AspectSoftware SupportSoftware Engineer
Required CredentialsTypically an associate's or bachelor's degree in IT, computer science, or related fields; certifications like CompTIA A+ or Microsoft Certified are commonBachelor's or higher in computer science or software engineering; certifications like AWS, Cisco, or specific programming certifications
Work EnvironmentCustomer service settings, help desks, technical support centersDevelopment teams, R&D departments, software companies, tech firms
Employer & Industry UsageIT support firms, software companies, tech departments in various industriesSoftware development companies, tech startups, large IT firms

Software Support focuses on assisting users with existing software issues, troubleshooting, and providing technical help. Software Engineers design, develop, and test new software applications. While both roles require technical knowledge, Software Support emphasizes customer service and problem resolution, whereas Software Engineers focus on creating and improving software products.

Software Support jobs near you

Product Support Specialist, New Innovations

QGenda

Atlanta, GA • On-site

Full-time

Posted 4 days ago

Job description

About Your Role 

At QGenda, we enable healthcare providers to focus on what's most important, patient care! Serving more than 650,000 providers in over 4,000 healthcare organizations, we help our customers to make strategic workforce decisions and better manage healthcare provider capacity.

We are seeking individuals to become New Innovations platform experts. Team members who are self-starters, organized, and eager to help carry out the Customer Experience mission of enabling our healthcare customers to maximize the value of New Innovations! We are looking for individuals that have a thirst for knowledge, a natural curiosity to learn, and a desire to help customers solve their business objectives with technology, combined with strong project management discipline.

How You'll Make an Impact 

You will engage with customers and prospects to support their technical needs, and serve as the technical expert for assigned product lines. As a Support Specialist, you will work closely with various departments to drive product design, development, marketing, and launch processes. You will also write and maintain technical marketing tools such as product support documentation, FAQs, and field training content.

  • Both training and supporting the software suite.  
  • Phone and in-person customer trainings. 
  • Assist, write and develop documentation for product software and customers; content and structure for product enhancements, training sessions, and software user-conferences.
  • Train a web-based software suite via telephone/web sharing, in-office, off-site in hospital/classroom and conference venues nationally and internationally. 
  • Work with end users for software support, including troubleshooting, problem analysis, and providing solutions.
  • Training experience which includes designing, producing, and presenting training material to both small and large audiences.
  • Comfortable and confident with public speaking to large audiences up to 150 people.
  • Ability to interact effectively with all levels of an organization both internally and externally.
  • Analytical and oral/written communication skills including the ability to write clear, effective and grammatically correct correspondence, reports, training manuals, and other materials.
  • Demonstrate initiative, resourcefulness, and creativity in problem-solving.
  • Ability to work independently when necessary, set priorities, research and resolve problems and follow-through on projects/assignments with minimal direction.
Who You Are 
  • Strong business acumen, tact, discretion, strong work ethic, integrity, judgment and positive attitude.
  • Proactive self-directed attitude with effective time management skills.
  • Proven ability to adapt communication style toward different audiences.
  • Proven ability to anticipate and effectively deal with a variety of personalities and culture backgrounds across the team and customer-base.
  • Consistent supportive teamwork habits.
  • Quick learner who can adapt to a highly interactive environment.
  • Strong communication skills both over the phone and in person.
  • Must be available for occasional national and international travel.
Experience You Bring 
  • 1+ years within Education, Customer Service, Account Management and/or Sales setting.
  • Proactive self-directed attitude with effective time management skills.
  • Proven ability to adapt communication style toward different audiences.
  • Proven ability to anticipate and effectively deal with a variety of personalities and culture backgrounds across the team and customer-base.
  • Strong communication skills both over the phone and in person.
Not Required, but Nice to Have
  • Bilingual, verbal and written.
  • Medical Education industry background with knowledge of ACGME, GME, and UME.
  • Experience using New Innovations or similar clinical/residency management systems.
  • Experience with software coding/programming and/or high degree of tech interest.

Apply