ZipRecruiter

Log In

1

Software Support Jobs in Georgia (NOW HIRING)

HB NEXT

Client Administrator

Lawrenceville, GA · On-site

$40K - $42K/yr

Minor software support * Submitting software support tickets on behalf of the client * Coordinating Safety Manual Reviews * Scheduling Meetings and/or putting together service schedules * Other tasks ...

Ole Mexican Foods

Helpdesk Associate Tier 1

Norcross, GA

$18.75 - $25.25/hr

Track and update IT inventoryRespond to hardware and software support issues from employees for Microsoft Office applications (Word, Outlook, PowerPoint, Excel), Phone/Voicemail, Printers, Mobile ...

Ole Mexican Foods Inc

Helpdesk Associate Tier 1

Norcross, GA · On-site

$18.75 - $25.25/hr

Respond to hardware and software support issues from employees for Microsoft Office applications (Word, Outlook, PowerPoint, Excel), Phone/Voicemail, Printers, Mobile devices etc. * Set up and remove ...

Tulsa Welding School

IT Service Specialist

Atlanta, GA · On-site

Experience supporting SIS, LMS, CRM and learning components desired. * Must have very strong background in desktop and software support Ability to work a flexible schedule and adapt to changing work ...

Third Eye Software

Senior AI Software Engineer

Atlanta, GA · On-site +1

$117K - $155K/yr

Support practical patterns around observability, reliability, testing, CI/CD, and operational ... Strong software engineering background with distributed systems and microservices experience

Third Eye Software

Senior AI Software Engineer

Atlanta, GA · On-site +1

$117K - $155K/yr

Support practical patterns around observability, reliability, testing, CI/CD, and operational ... Strong software engineering background with distributed systems and microservices experience

Seven Seven Software

Senior Software Engineer

Alpharetta, GA · On-site

$119K - $157K/yr

Frequently Interact with external support teams to resolve technical hurdles * Share knowledge and ... At least 3+ years of software development experience. * Solid computer science fundamentals ...

Seven Seven Software

Senior Software Engineer

Alpharetta, GA · On-site

$119K - $157K/yr

Frequently Interact with external support teams to resolve technical hurdles * Share knowledge and ... At least 3+ years of software development experience. * Solid computer science fundamentals ...

next page

Showing results 1-20

All JobsSoftware Support JobsSoftware Support Jobs in Georgia

Software Support information

See Georgia salary details

$25.8K

$38.3K

$51.5K

How much do software support jobs pay per year?

As of Jun 9, 2026, the average yearly pay for software support in Georgia is $38,260.00, according to ZipRecruiter salary data. Most workers in this role earn between $34,200.00 and $41,000.00 per year, depending on experience, location, and employer.

What is the difference between Software Support vs Software Engineer?

AspectSoftware SupportSoftware Engineer
Required CredentialsTypically an associate's or bachelor's degree in IT, computer science, or related fields; certifications like CompTIA A+ or Microsoft Certified are commonBachelor's or higher in computer science or software engineering; certifications like AWS, Cisco, or specific programming certifications
Work EnvironmentCustomer service settings, help desks, technical support centersDevelopment teams, R&D departments, software companies, tech firms
Employer & Industry UsageIT support firms, software companies, tech departments in various industriesSoftware development companies, tech startups, large IT firms

Software Support focuses on assisting users with existing software issues, troubleshooting, and providing technical help. Software Engineers design, develop, and test new software applications. While both roles require technical knowledge, Software Support emphasizes customer service and problem resolution, whereas Software Engineers focus on creating and improving software products.

What are Software Support specialists?

Software Support specialists are professionals who assist users with troubleshooting, installing, and maintaining software applications. They address technical issues, answer user queries, and often provide guidance on software usage. Their role may include remote or in-person assistance, documentation, and escalating complex problems to higher-level technical teams. Software Support is crucial in ensuring that end-users can efficiently use software products and resolve any issues that may arise.

What are some common challenges faced by Software Support professionals and how can they be managed effectively?

Software Support professionals often encounter challenges such as troubleshooting complex technical issues, managing high volumes of support tickets, and communicating effectively with users who have varying levels of technical knowledge. To manage these challenges, it's important to develop strong problem-solving skills, prioritize tasks efficiently, and practice clear, patient communication. Regular training on the supported software and collaboration with development and QA teams can also help resolve issues faster and improve user satisfaction.

What are the key skills and qualifications needed to thrive as a Software Support Specialist, and why are they important?

To thrive as a Software Support Specialist, you need a strong understanding of software applications, troubleshooting processes, and often a relevant degree or technical certification. Familiarity with help desk ticketing systems, remote desktop tools, and knowledge bases is typically required. Excellent communication, patience, and problem-solving abilities are vital soft skills for engaging with users and resolving their issues efficiently. These skills ensure users receive timely, effective support and contribute to overall customer satisfaction and system reliability.
Software Support jobs near you
Infographic showing various Software Support job openings in Georgia as of June 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $38,260 per year, or $18.4 per hour.
Client Administrator

Client Administrator

HB NEXT

Lawrenceville, GA • On-site

$40K - $42K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 21 days ago

Job description

At HB NEXT, we believe great service starts with great people. We foster a collaborative, growth-focused environment where team members are supported, coached, and encouraged to take ownership of their work. Entry-level roles are designed as career launchpads, with structured training, real responsibility, and clear paths for advancement. We value accountability, teamwork, and people who are eager to learn and grow with the company.
The Client Administrator position is an entry-level role that supports the CPP Client Partner & Safety teams by performing a variety of administrative tasks. This role is essential for the continued growth and support of our clients and serves as the foundation for advancement within the Client Services department.

Client Administrators participate in a structured 60-day training and development program designed to build a strong understanding of HB NEXT’s service offerings, proprietary systems, and client support processes. Upon successful completion of the program, the Client Administrator will transition into a Client Support / Client Partner role with increased responsibility for client communication and account ownership.

This role is often the first point of contact for client requests, making professionalism, responsiveness, and attention to detail essential.

Daily tasks include, but are not limited to:

  • Facilitating client requests
  • Client communication through proactive outbound calls
  • Minor software support
  • Submitting software support tickets on behalf of the client
  • Coordinating Safety Manual Reviews
  • Scheduling Meetings and/or putting together service schedules
  • Other tasks may be assigned at the discretion of the Account Manager

Advancement to Client Support/ Client Partner

Upon successful completion of the 60-day training program, the employee will transition into the Client Support/ Client Partner role, which includes:

  • Direct client communication and relationship management, servicing clients in-person
  • Ownership of assigned client accounts, including delivering trends and data during client meetings
  • Coordination of service deliverables and reporting
  • Problem resolution and proactive client support
  • Collaboration with internal departments to ensure client satisfaction

What you Bring:

  • Strong ability to prioritize and manage multiple tasks
  • Professional written and verbal communication skills
  • A coachable mindset with a desire to learn and grow
  • Problem-solving and project management capabilities
  • Presentation and client-facing skills
  • Ability to build and maintain strong working relationships
  • Ability to work independently and collaboratively in a team environment
  • Proficiency in Microsoft Excel, Word, and Outlook

Benefits:

  • Health Insurance | Dental and Vision
  • 401k with Company Match
  • Quarterly Bonus Program
  • Paid Time Off and Volunteer Time Off