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Software Support Jobs (NOW HIRING)

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Software Support Analyst

Lutz, FL · Remote

$70K/yr

Software Support Manager Department: Innovation and Technology Travel Required: Yes - 2%; semiannual travel to Florida for department on-sight meetings (up to 3 days each trip) Location: Remote Lap ...

AEM-OA

The Software Support Specialist is responsible for customer support and onboarding across the AEM family of brands. This position will have an emphasis on support for software applications and will ...

AEM-OA

The Software Support Specialist is responsible for customer support and onboarding across the AEM family of brands. This position will have an emphasis on support for software applications and will ...

Jarrett

Software Support Specialist

Orrville, OH

Software Support Specialist Employment Type: Full-time, In-Person Location: Orrville, OH Job Category: Information Technology Jarrett is a leading (and still growing) 3rd party logistics company but ...

ASM

Engineer, Software Support

Phoenix, AZ · On-site

Engineer, Software Support At ASM, our Software Engineering teams works on delivering software that has immediate, tangible results visible in the operation of semiconductor processing equipment ...

TicketManager

Software Support Engineer

Calabasas, CA · On-site

$80K - $1.12M/yr

Our industry-leading software supports everything from invitations and event execution to post-event reporting, helping companies clearly prove ROI and strengthen relationships through unforgettable ...

AEG

Software Support Engineer

Calabasas, CA · On-site

$80K - $115K/yr

Our industry-leading software supports everything from invitations and event execution to post-event reporting, helping companies clearly prove ROI and strengthen relationships through unforgettable ...

TELCOR Inc

Software Support Analyst

Lincoln, NE · On-site

Software Support Analyst TELCOR Inc, a nationally recognized provider of health care software, is looking for an energetic, focused and motivated team member for the TELCOR Revenue Cycle Management ...

VergentLMS

Software Support Analyst

Ridgeland, MS

Software Support Analyst Job Category: Support Requisition Number: SOFTW001122 Posted: August 4, 2025 Full-Time On-site Ridgeland, MS 39157, USA Job Details Description Vergent LMS engineers a market ...

Honeywell

Software Support Engineer

Raleigh, NC · On-site

Software Support Engineer - Raleigh, NC Are you a creative technical problem solver? Are you driven to fix what's not working or make things work better? If so, our team members are transforming how ...

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Software Support information

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$30.5K

$45.3K

$61K

How much do software support jobs pay per year?

As of May 30, 2026, the average yearly pay for software support in the United States is $45,311.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,500.00 and $48,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Software Support Specialist, and why are they important?

To thrive as a Software Support Specialist, you need a strong understanding of software applications, troubleshooting processes, and often a relevant degree or technical certification. Familiarity with help desk ticketing systems, remote desktop tools, and knowledge bases is typically required. Excellent communication, patience, and problem-solving abilities are vital soft skills for engaging with users and resolving their issues efficiently. These skills ensure users receive timely, effective support and contribute to overall customer satisfaction and system reliability.

What are some common challenges faced by Software Support professionals and how can they be managed effectively?

Software Support professionals often encounter challenges such as troubleshooting complex technical issues, managing high volumes of support tickets, and communicating effectively with users who have varying levels of technical knowledge. To manage these challenges, it's important to develop strong problem-solving skills, prioritize tasks efficiently, and practice clear, patient communication. Regular training on the supported software and collaboration with development and QA teams can also help resolve issues faster and improve user satisfaction.

What are Software Support specialists?

Software Support specialists are professionals who assist users with troubleshooting, installing, and maintaining software applications. They address technical issues, answer user queries, and often provide guidance on software usage. Their role may include remote or in-person assistance, documentation, and escalating complex problems to higher-level technical teams. Software Support is crucial in ensuring that end-users can efficiently use software products and resolve any issues that may arise.

What is the difference between Software Support vs Software Engineer?

AspectSoftware SupportSoftware Engineer
Required CredentialsTypically an associate's or bachelor's degree in IT, computer science, or related fields; certifications like CompTIA A+ or Microsoft Certified are commonBachelor's or higher in computer science or software engineering; certifications like AWS, Cisco, or specific programming certifications
Work EnvironmentCustomer service settings, help desks, technical support centersDevelopment teams, R&D departments, software companies, tech firms
Employer & Industry UsageIT support firms, software companies, tech departments in various industriesSoftware development companies, tech startups, large IT firms

Software Support focuses on assisting users with existing software issues, troubleshooting, and providing technical help. Software Engineers design, develop, and test new software applications. While both roles require technical knowledge, Software Support emphasizes customer service and problem resolution, whereas Software Engineers focus on creating and improving software products.

More about Software Support jobs
What cities are hiring for Software Support jobs? Cities with the most Software Support job openings:
What states have the most Software Support jobs? States with the most job openings for Software Support jobs include:
What job categories do people searching Software Support jobs look for? The top searched job categories for Software Support jobs are:
Software Support jobs near you
Infographic showing various Software Support job openings in the United States as of May 2026, with employment types broken down into 4% As Needed, 69% Full Time, 8% Part Time, 17% Contract, and 2% Nights. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $45,311 per year, or $21.8 per hour.
Software Support Engineer

Software Support Engineer

L-Soft international, Inc.

Bethesda, MD • On-site

$40K - $70K/yr

Full-time

Medical, Dental, Vision, Life, Retirement

Posted 7 days ago

Job description

L-Soft international, Inc., has an opening for a service-minded, ambitious Software Support Engineer interested in working on all aspects of product and service support in a small company with offices in four countries.

Qualifications:

Applicants must have a four-year technical degree or equivalent work experience; be well-versed in email protocols and standards as well as Windows and Unix system administration, including IIS and Apache; and demonstrate written and spoken fluency in English. Knowledge of databases, LDAP, programming languages and other network protocols would be a plus.

Personal Skills:

Attention to detail; quality focus; not afraid of complexity; able to prioritize and handle a workload with peaks and troughs without losing focus; superior analysis and problem-solving skills; "can-do" attitude.

Compensation:

$40-70k (see below); UnitedHealthcare Platinum; 401(k) with matching; free high-standard, on-premise gym; free parking.

Tasks (Junior Software Support Engineer):

  • Provide Level 1 email and telephone support to both product (on-premise) and hosting (cloud) customers
  • Take ownership of support tickets and ensure prompt, accurate and thorough resolution
  • Escalate to Level 2 as necessary while retaining ownership of the ticket
  • Proactively notify Support Manager of any customer satisfaction issues
  • Set up new hosting customers and configure services to their requirements

Optional Tasks (Software Support Engineer):

These tasks may be added to the position for additional compensation depending on skills and prior experience and represent the position's short-term growth potential.

  • Provide Level 2 email and telephone support to both product (on-premise) and hosting (cloud) customers
  • Escalate to Development or Consulting as necessary while retaining ownership of the ticket

L-Soft is the maker of LISTSERV®, the original email list management software created in 1986 by Eric Thomas. The company has offices in Maryland, Sweden, Germany and the UK. L-Soft offers a friendly, business casual environment with a competitive benefits package.

Company Description

Founded in 1994, L-Soft is a pioneer in the fields of email list management software, email marketing software and email list hosting services. L-Soft's solutions are used for managing email newsletters, discussion groups, email communities and opt-in email marketing campaigns.
The company's LISTSERV® software, originally developed in 1986, was the first product of its kind and single-handedly launched the email list management industry. Since then, L-Soft has expanded its portfolio to include email marketing and email list hosting solutions.
Today L-Soft's products deliver about 30 million messages a day to more than 130 million list subscriptions. The company serves more than 3,700 customers worldwide, including Microsoft, IBM, The New York Times, AOL-Time Warner/CNN, Dow Jones/The Wall Street Journal, The United Nations, the U.S. Senate and Harvard University.
L-Soft is an international company and works with both small and large customers in nearly every industry worldwide. L-Soft has local offices in