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Software Support Jobs (NOW HIRING)

Kiongroup

Software Support Engineer

Wauwatosa, WI · On-site

$65K - $140K/yr

Dematic is looking for a talented Software Support Engineer to provide remote, second level customer support with Dematic's Customer Service team. The work schedule for this opening is rotating 12 ...

Kiongroup

Software Support Engineer

Salt Lake City, UT · On-site

$65K - $140K/yr

Dematic is looking for a talented Software Support Engineer to provide remote, second level customer support with Dematic's Customer Service team. The work schedule for this opening is rotating 12 ...

Kiongroup

Software Support Engineer

Grand Rapids, MI · On-site

$65K - $140K/yr

Dematic is looking for a talented Software Support Engineer to provide remote, second level customer support with Dematic's Customer Service team. The work schedule for this opening is rotating 12 ...

Kiongroup

Software Support Engineer

Grand Rapids, MI · On-site

$65K - $140K/yr

Dematic is looking for a talented Software Support Engineer to provide remote, second level customer support with Dematic's Customer Service team. The work schedule for this opening is rotating 12 ...

Redolent, Inc

Software Support Engineer

Bentonville, AR · On-site

Software Support Engineer LOCATION:Bentonville, AR Duration: 6 to 12+ Months Rate: DOE Duties: Assists in providing guidance to small groups of two to three engineers, including offshore associates ...

Redolent, Inc

Software Support Engineer

Bentonville, AR · On-site

Software Support Engineer LOCATION:Bentonville AR Duration: 6 to 12+ Months Rate: DOE Description: Duties: Assists in providing guidance to small groups of two to three engineers, including offshore ...

Redolent, Inc

Software Support Engineer

Bentonville, AR · On-site

Software Support Engineer LOCATION:Bentonville AR Duration: 6 to 12+ Months Rate: DOE Description: Duties: Assists in providing guidance to small groups of two to three engineers, including offshore ...

Redolent, Inc

Software Support Engineer

Bentonville, AR · On-site

Software Support Engineer LOCATION:Bentonville AR Duration: 6 to 12+ Months Rate: DOE Description: Duties: Assists in providing guidance to small groups of two to three engineers, including offshore ...

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Software Support information

See salary details

$30.5K

$45.3K

$61K

How much do software support jobs pay per year?

As of Jun 24, 2026, the average yearly pay for software support in the United States is $45,311.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,500.00 and $48,500.00 per year, depending on experience, location, and employer.

What qualifications do I need for IT support?

For a software support role, candidates typically need a high school diploma or equivalent, with some positions preferring an associate's or bachelor's degree in computer science, information technology, or related fields. Strong problem-solving skills, knowledge of operating systems, hardware, and common software applications, as well as certifications like CompTIA A+ or Network+, can enhance job prospects.

Is AI replacing tech support?

Software support roles involve troubleshooting and assisting users with technical issues, and AI tools are increasingly used to automate routine tasks. However, AI currently complements human support by handling simple queries, while complex or nuanced problems still require human expertise. Therefore, AI is transforming but not fully replacing software support jobs.

What is the difference between Software Support vs Software Engineer?

AspectSoftware SupportSoftware Engineer
Required CredentialsTypically an associate's or bachelor's degree in IT, computer science, or related fields; certifications like CompTIA A+ or Microsoft Certified are commonBachelor's or higher in computer science or software engineering; certifications like AWS, Cisco, or specific programming certifications
Work EnvironmentCustomer service settings, help desks, technical support centersDevelopment teams, R&D departments, software companies, tech firms
Employer & Industry UsageIT support firms, software companies, tech departments in various industriesSoftware development companies, tech startups, large IT firms

Software Support focuses on assisting users with existing software issues, troubleshooting, and providing technical help. Software Engineers design, develop, and test new software applications. While both roles require technical knowledge, Software Support emphasizes customer service and problem resolution, whereas Software Engineers focus on creating and improving software products.

What are Software Support specialists?

Software Support specialists are professionals who assist users with troubleshooting, installing, and maintaining software applications. They address technical issues, answer user queries, and often provide guidance on software usage. Their role may include remote or in-person assistance, documentation, and escalating complex problems to higher-level technical teams. Software Support is crucial in ensuring that end-users can efficiently use software products and resolve any issues that may arise.

Which IT job is the highest paid?

In the IT industry, roles such as Chief Information Officer (CIO), IT Director, and Solutions Architect tend to be among the highest paid, often earning six-figure salaries. Specialized roles like Cloud Architects, Data Scientists, and Cybersecurity Directors also command high compensation due to their expertise and demand for advanced skills and certifications.

What are some common challenges faced by Software Support professionals and how can they be managed effectively?

Software Support professionals often encounter challenges such as troubleshooting complex technical issues, managing high volumes of support tickets, and communicating effectively with users who have varying levels of technical knowledge. To manage these challenges, it's important to develop strong problem-solving skills, prioritize tasks efficiently, and practice clear, patient communication. Regular training on the supported software and collaboration with development and QA teams can also help resolve issues faster and improve user satisfaction.

What is a software support role?

A software support role involves assisting users with technical issues related to software applications, troubleshooting problems, and providing solutions. Support specialists often use tools like ticketing systems and may require knowledge of operating systems, programming basics, or specific software platforms.

What are the key skills and qualifications needed to thrive as a Software Support Specialist, and why are they important?

To thrive as a Software Support Specialist, you need a strong understanding of software applications, troubleshooting processes, and often a relevant degree or technical certification. Familiarity with help desk ticketing systems, remote desktop tools, and knowledge bases is typically required. Excellent communication, patience, and problem-solving abilities are vital soft skills for engaging with users and resolving their issues efficiently. These skills ensure users receive timely, effective support and contribute to overall customer satisfaction and system reliability.
More about Software Support jobs
What cities are hiring for Software Support jobs? Cities with the most Software Support job openings:
What states have the most Software Support jobs? States with the most job openings for Software Support jobs include:
Software Support jobs near you
Software Support Technician

Software Support Technician

Concordia Publishing House

Saint Louis, MO • On-site

Full-time

Posted 6 days ago

Job description

Software Support Technician – St. Louis, MO

Concordia Publishing House (CPH) – A Lutheran Church–Missouri Synod Organization

Full Time

Are you passionate about technology and driven by a desire to serve? As a Software Support Technician with Concordia Technology Solutions (CTS) at Concordia Publishing House, you will help pastors, church administrators, and ministry leaders make the most of CPH's software tools, freeing them to focus on what matters most: caring for their communities and sharing the Gospel. Every problem you solve has a purpose.

Why Join Us?

At CPH, your technical expertise supports ministry across thousands of congregations nationwide.

  • Purpose-Driven Work, your support directly enables congregations to operate more effectively and stay focused on ministry.
  • Collaborative, Caring Culture, work alongside a team that genuinely values your contributions and shared mission.
  • Professional Growth, expand your technical and customer service skills in a dynamic, product-rich environment.
  • Meaningful Impact, help churches solve real technology challenges every single day.
  • Competitive Benefits and Work-Life Balance, enjoy strong benefits, supportive leadership, and mission-focused work.

What You'll Do

  • You will be the first point of contact for CPH software users, delivering expert help desk support across multiple channels:
  • Serve as the primary contact for inbound and outbound help desk calls, emails, and web chats.
  • Provide accurate, creative assistance for CPH technology products, including PC-based software, web-based applications, and online resources. Maintain current knowledge of all supported products, policies, and technical solutions.
  • Log all support interactions in the ticketing system and create and track tickets for bugs and feature requests.
  • Conduct webinar and in-person training sessions and product onboarding for customers.
  • Perform data conversions from third-party software.
  • Respond to all customer messages and issues within one business day.

What We're Looking For

We are looking for a tech-savvy, service-oriented problem-solver who communicates clearly and genuinely enjoys helping others:

  • High school diploma or equivalent required, college degree or IT certification preferred.
  • Minimum 1 year of experience each in Information Technology and customer service.
  • Excellent listening, problem-solving, and communication skills, verbal and written.
  • Thorough knowledge of PC hardware, Windows and Mac operating systems, and Microsoft Office (especially Excel and Access).
  • Familiarity with web browsers, web-based applications, and PC application troubleshooting.
  • Some experience with HTML, CSS, and SQL.
  • Strong organizational and time management skills.
  • LCMS background helpful but not required.

Be Part of Something Bigger

For more than 150 years, Concordia Publishing House has served the Church by producing Christ-centered resources rooted in Scripture and the Lutheran confession. As a Software Support Technician, you are on the front lines of that mission, helping churches access the tools they need to care for their members, grow their ministries, and stay connected to their communities. What you do every day truly matters.

Ready to Apply?

If you are ready to bring your technology skills to a mission-driven team, we would love to hear from you.