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Software Support Jobs in Philadelphia, PA (NOW HIRING)

Toyota

Onsite Software Support

King Of Prussia, PA · On-site

Communicate as needed with Toyota Automated Logistics Software Solutions Customer Support and Development. * Own all Client change management per standards for Exacta software bug fixes and promotes.

Skylimit Systems

Radar Software Engineer

Moorestown, NJ · On-site

$110K - $200K/yr

Role Overview This role supports the development of advanced, software-defined radar systems used across fixed, transportable, and naval platforms. The position focuses on building and optimizing ...

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All JobsSoftware Support JobsSoftware Support Jobs in Philadelphia, PA

Software Support information

See Philadelphia, PA salary details

$30.8K

$45.7K

$61.6K

How much do software support jobs pay per year?

As of Sep 4, 2026, the average yearly pay for software support in Philadelphia, PA is $45,723.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,900.00 and $48,900.00 per year, depending on experience, location, and employer.

What is a software support?

Software Support specialists are professionals who assist users with troubleshooting, installing, and maintaining software applications. They address technical issues, answer user queries, and often provide guidance on software usage. Their role may include remote or in-person assistance, documentation, and escalating complex problems to higher-level technical teams. Software Support is crucial in ensuring that end-users can efficiently use software products and resolve any issues that may arise.

What are the key skills and qualifications needed to thrive as a software support?

To thrive as a Software Support Specialist, you need a strong understanding of software applications, troubleshooting processes, and often a relevant degree or technical certification. Familiarity with help desk ticketing systems, remote desktop tools, and knowledge bases is typically required. Excellent communication, patience, and problem-solving abilities are vital soft skills for engaging with users and resolving their issues efficiently. These skills ensure users receive timely, effective support and contribute to overall customer satisfaction and system reliability.

What are some common challenges faced by software support and how can they be managed effectively?

Software Support professionals often encounter challenges such as troubleshooting complex technical issues, managing high volumes of support tickets, and communicating effectively with users who have varying levels of technical knowledge. To manage these challenges, it's important to develop strong problem-solving skills, prioritize tasks efficiently, and practice clear, patient communication. Regular training on the supported software and collaboration with development and QA teams can also help resolve issues faster and improve user satisfaction.

What is the difference between Software Support vs Software Engineer?

AspectSoftware SupportSoftware Engineer
Required CredentialsTypically an associate's or bachelor's degree in IT, computer science, or related fields; certifications like CompTIA A+ or Microsoft Certified are commonBachelor's or higher in computer science or software engineering; certifications like AWS, Cisco, or specific programming certifications
Work EnvironmentCustomer service settings, help desks, technical support centersDevelopment teams, R&D departments, software companies, tech firms
Employer & Industry UsageIT support firms, software companies, tech departments in various industriesSoftware development companies, tech startups, large IT firms

Software Support focuses on assisting users with existing software issues, troubleshooting, and providing technical help. Software Engineers design, develop, and test new software applications. While both roles require technical knowledge, Software Support emphasizes customer service and problem resolution, whereas Software Engineers focus on creating and improving software products.

Software Support jobs near you
Infographic showing various Software Support job openings in Philadelphia, PA as of June 2026, with employment types broken down into 74% Full Time, 13% Part Time, and 13% Contract. Highlights an 100% In-person job distribution, with an average salary of $45,723 per year, or $22 per hour.

Software Support Specialist

Cemtek Environmental

Hatfield, PA • On-site

$30 - $33/hr

Full-time

Re-posted 12 days ago

Job description

Software Support Specialist


Cemtek KVB-Enertec is the leader in the environmental monitoring and compliance industrial space.  We are growing and seeking a Software Support Specialist for our Hatfield, PA team.


Responsibilities:

Come join our team and be part of a technically innovative company that is helping our clients be more environmentally friendly with air emissions! The Software Support Specialist will act as frontline technical support assisting global users with Windows and Browser based software package used for compliance data reporting. This highly customized software will offer you a challenge as you embark on learning all the different features that it has to offer. A process that will extend well over a year, so be prepared to become part of the family and grow.


  • Become familiar with the software applications to guide users through step-by-step solutions.
  • Use analytical and problem-solving skills that will allow you to get information from customers in enough detail to diagnose their issues.
  • Maintain personal integrity to ensure accuracy and confidentiality of customer data.
  • Foster personal relationships with customer base to improve service level.
  • Communicate effectively with customers and be able to answer incoming phone calls and emails.
  • Be focused and organized so that all customer support tickets get handled in a timely manner.
  • Assist with environmental reporting to the EPA and local districts through our DAHS system.
  • Can work well in a group or independently.
  • Organize all information relating to the technical assistance requests and document actions and resolutions for record-keeping requirements as well as for training needs.
  • Able to work emergency cases after-hours, including weekends and holidays to meet business needs on a rotating schedule.


DESIRED:

  • Basic Networking and Microsoft skills including SQL Server needed.
  • Experience with programming/coding logic operations (basic, C++, etc.) a plus.
  • Knowledge of Allen Bradely PLC ladder logic programming a plus
  • Good working knowledge of Excel formulas and templating.
  • Experience working with a support ticket software and customers interaction.
  • Air Emissions reporting and QA experience.
  • Bachelor of Science degree in Software Engineering or Mathematics related field a plus.
  • College grads, upper-level college students, and professionals are encouraged to apply.
  • Familiarity with Energy Power Industry and USEPA and South Coast Air Quality Management District air emissions regulations.


REQUIRED:

  • 18 years or older.
  • Able to pass drug screening as part of the selection process and random drug testing as a possible requirement prior to visiting customer locations
  • Be willing to submit to a background investigation as part of the selection process
  • Unrestricted authorization to work in the United States
  • Able to fulfill the requirements to obtain a Transportation Worker Identity Credential (tsa.gov/twic )