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Software Support Jobs (NOW HIRING)

Honeywell

Software Support Engineer

Raleigh, NC · On-site

Software Support Engineer - Raleigh, NC Are you a creative technical problem solver? Are you driven to fix what's not working or make things work better? If so, our team members are transforming how ...

PDCflow

Software Support Specialist

Ogden, UT

We are currently looking for a part-time Software Support Specialist to join our support team. This position requires problem-solving skills, working through a queue, and using new code, existing ...

Workiva, Inc.

Software Support Engineer

OR · Remote

As a Software Support Engineer, you play a crucial role in bridging the gap between our Customer Support and Engineering teams responsible for the Document Platform (documents, presentations ...

Honeywell

Software Support Engineer

Raleigh, NC

Software Support Engineer - Raleigh, NC Are you a creative technical problem solver? Are you driven to fix what's not working or make things work better? If so, our team members are transforming how ...

First American

Software Support Analyst

Santa Ana, CA

$23.37 - $31.14/hr

What We Do As a Technical Support Center Software Support Analyst at First American, you will provide critical front-line support to external customers, primarily real estate professionals, as well ...

Kapsch Group

Software Support Engineer

The Software Support Engineer is responsible for operating and maintaining core production and development applications, ensuring high-quality service delivery to customers and Engineering teams ...

New

IBML

Software Support Engineer

Birmingham, AL · On-site

PURPOSE The Software Technical Support Specialist is a customer-facing role, providing software technical support for multiple end-users and partners. The Software Technical Support Specialist is ...

Honeywell

Software Support Engineer

Raleigh, NC

Software Support Engineer - Raleigh, NC Are you a creative technical problem solver? Are you driven to fix what's not working or make things work better? If so, our team members are transforming how ...

Symbotic

Software Support Engineer

Wilmington, MA · On-site

What we need As a Software Support Engineer, you will be a key member of the Network Operations Center (NOC) team, responsible for monitoring, supporting, and maintaining critical automation systems ...

Joint Commission

Software Support Specialist

Villa Park, IL · On-site

$71K - $90.50K/yr

Overview The Software Support Specialist reports to the IT Manager and plays a critical role in ensuring customer satisfaction related to the use of software applications. This position serves as a ...

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Software Support information

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$30.5K

$45.3K

$61K

How much do software support jobs pay per year?

As of May 31, 2026, the average yearly pay for software support in the United States is $45,311.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,500.00 and $48,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Software Support Specialist, and why are they important?

To thrive as a Software Support Specialist, you need a strong understanding of software applications, troubleshooting processes, and often a relevant degree or technical certification. Familiarity with help desk ticketing systems, remote desktop tools, and knowledge bases is typically required. Excellent communication, patience, and problem-solving abilities are vital soft skills for engaging with users and resolving their issues efficiently. These skills ensure users receive timely, effective support and contribute to overall customer satisfaction and system reliability.

What are some common challenges faced by Software Support professionals and how can they be managed effectively?

Software Support professionals often encounter challenges such as troubleshooting complex technical issues, managing high volumes of support tickets, and communicating effectively with users who have varying levels of technical knowledge. To manage these challenges, it's important to develop strong problem-solving skills, prioritize tasks efficiently, and practice clear, patient communication. Regular training on the supported software and collaboration with development and QA teams can also help resolve issues faster and improve user satisfaction.

What are Software Support specialists?

Software Support specialists are professionals who assist users with troubleshooting, installing, and maintaining software applications. They address technical issues, answer user queries, and often provide guidance on software usage. Their role may include remote or in-person assistance, documentation, and escalating complex problems to higher-level technical teams. Software Support is crucial in ensuring that end-users can efficiently use software products and resolve any issues that may arise.

What is the difference between Software Support vs Software Engineer?

AspectSoftware SupportSoftware Engineer
Required CredentialsTypically an associate's or bachelor's degree in IT, computer science, or related fields; certifications like CompTIA A+ or Microsoft Certified are commonBachelor's or higher in computer science or software engineering; certifications like AWS, Cisco, or specific programming certifications
Work EnvironmentCustomer service settings, help desks, technical support centersDevelopment teams, R&D departments, software companies, tech firms
Employer & Industry UsageIT support firms, software companies, tech departments in various industriesSoftware development companies, tech startups, large IT firms

Software Support focuses on assisting users with existing software issues, troubleshooting, and providing technical help. Software Engineers design, develop, and test new software applications. While both roles require technical knowledge, Software Support emphasizes customer service and problem resolution, whereas Software Engineers focus on creating and improving software products.

More about Software Support jobs
What cities are hiring for Software Support jobs? Cities with the most Software Support job openings:
What states have the most Software Support jobs? States with the most job openings for Software Support jobs include:
What job categories do people searching Software Support jobs look for? The top searched job categories for Software Support jobs are:
Software Support jobs near you
Infographic showing various Software Support job openings in the United States as of May 2026, with employment types broken down into 4% As Needed, 69% Full Time, 8% Part Time, 17% Contract, and 2% Nights. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $45,311 per year, or $21.8 per hour.
Software Support Engineer

Software Support Engineer

Honeywell

Raleigh, NC • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 10 days ago

Honeywell rating

8.3

Company rating: 8.3 out of 10

Based on 177 frontline employees who took The Breakroom Quiz

63rd of 512 rated manufacturers

Job description

Job Description
Software Support Engineer - Raleigh, NC
Are you a creative technical problem solver? Are you driven to fix what's not working or make things work better? If so, our team members are transforming how we support our customers, and we want to include you on the journey.
Be part of a team that supports, configures, and fixes advanced, electric, "smart" meters, firmware, and large-scale, metering software systems within Honeywell's Smart Energy business. You will be an integral team member that works to keep our many utility customer's critical metering systems operational and working efficiently. You will also diagnose issues and deliver creative solutions to complex technical problems to achieve high levels of customer happiness.
Responsibilities
KEY RESPONSIBILITIES
  • * Technical customer support via web portal, phone, and email
  • * Diagnose complex software, hardware, and firmware problems or configuration issues
  • * Answer customer technical questions regarding electric meter operation, configuration, and firmware programming
  • * Work with Engineering to seek out problems, drive solutions, and improvements back into products
  • * Document common solutions, procedures, tips, and tricks in Knowledge Base articles

Qualifications
YOU MUST HAVE
  • * Bachelor's degree in engineering, Computer Science, Information Systems, or equivalent experience
  • * Three years of technical software or application support.

WE VALUE
  • * Proven successful track record in technical customer support
  • * Experience working with solutions involving software is highly preferred
  • * Experience with electricity, gas, water metering and/or electric utilities a plus
  • * Strong Windows networking experience
  • * Excellent problem-solving and analytical abilities
  • * Excellent written and oral communication
  • * Ability and interest to learn new software quickly
  • * Excellent team player; self-starter with the ability to work unsupervised
  • * Ability to plan and maintain schedules
  • * Accustomed to working in an environment driven by high standards for service and system delivery
  • * Excellent customer communications and customer service skills
  • * Demonstrates good judgment in selecting methods and techniques for solving problems and obtaining solutions
  • * Broad technical depth in integration and operation of complex systems
  • * Experience in business process definition and design to meet overall business objectives
  • * Understanding of programming logic and the ability to troubleshoot scripts by following code mainly Python, and using SQL queries
  • * Experience with Oracle databases or Microsoft SQL Server
  • * Highly adaptable in a dynamic work environment and changing environments
  • * Experience with Python, Powershell or similar languages to develop or customize scripts
  • * Someone that is bilingual in Spanish

BENEFITS OF WORKING FOR HONEYWELL
In addition to a competitive salary, leading-edge work, and developing solutions side-by-side with dedicated experts in their fields, Honeywell employees are eligible for a comprehensive benefits package. This package includes employer subsidized Medical, Dental, Vision, and Life Insurance; Short-Term and Long-Term Disability; 401(k) match, Flexible Spending Accounts, Health Savings Accounts, EAP, and Educational Assistance; Parental Leave, Paid Time Off (for vacation, personal business, sick time, and parental leave), and 12 Paid Holidays. For more information visit: click here
The application period for the job is estimated to be 40 days from the job posting date; however, this may be shortened or extended depending on business needs and the availability of qualified candidates. Job Posting Date: 4/20/2026
Due to compliance with U.S. export control laws and regulations, candidate must be a U.S. Person, which is defined as, a U.S. citizen, a U.S. permanent resident, or have protected status in the U.S. under asylum or refugee status or have the ability to obtain an export authorization.
ABOUT HONEYWELL
Honeywell International Inc. (Nasdaq: HON) invents and commercializes technologies that address some of the world's most critical challenges around energy, safety, security, air travel, productivity, and global urbanization. We are a leading software-industrial company committed to introducing state of the art technology solutions to improve efficiency, productivity, sustainability, and safety in high growth businesses in broad-based, attractive industrial end markets. Our products and solutions enable a safer, more comfortable, and more productive world, enhancing the quality of life of people around the globe. Learn more about Honeywell: click here
THE BUSINESS UNIT
Honeywell Industrial Automation enables process industry operations, creates world-class sensor technologies, automates supply chains, makes warehouses smarter, and improves worker safety. This combination builds on our core strengths in controls and automation technologies which in turn allows us to deliver better commercial outcomes for our customers. We enable customers to enhance the safety, sustainability, resiliency and productivity of their people, plants and assets.
Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status. Learn more about inclusion and diversity : click here
About Us
Honeywell helps organizations solve the world's most complex challenges in automation, the future of aviation and energy transition. As a trusted partner, we provide actionable solutions and innovation through our Aerospace Technologies, Building Automation, Energy and Sustainability Solutions, and Industrial Automation business segments - powered by our Honeywell Forge software - that help make the world smarter, safer and more sustainable.

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About Honeywell

Sourced by ZipRecruiter

Honeywell is charging into the Industrial IoT revolution with the establishment of Honeywell Connected Enterprise (HCE), building on our heritage of invention and deep, on-the-ground industry expertise. HCE is the leading industrial disruptor, building and connecting software solutions to streamline and centralize the assets, people and processes that help our customers make smarter, more accurate business decisions. Moving at the speed of software, we are creating, innovating and delivering solutions fast, challenging the way things have always been done, piloting new ways for all of us to work, and expecting our successes to set new standards for our customers and for Honeywell. The Chief Architect for Honeywell Connected Enterprise will lead a team of architects and system engineers responsible for the design of applications and infrastructure that deliver high value outcomes for customers in industrial, buildings, distribution centers, and aerospace vertical markets. The Chief Architect will work directly with leadership, development teams, and offering management to design well integrated solutions that utilize software platforming to encourage reuse and speed to market.

Industry

Furniture manufacturing

Company size

10,000+ Employees

Headquarters location

Charlotte, NC, US

Year founded

1906

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