ZipRecruiter

Log In

1

Software Support Jobs (NOW HIRING)

Redolent, Inc

Software Support Engineer

Bentonville, AR · On-site

Software Support Engineer LOCATION:Bentonville AR Duration: 6 to 12+ Months Rate: DOE Description: Duties: Assists in providing guidance to small groups of two to three engineers, including offshore ...

Medido Health

PR · On-site

The Opportunity The Software Support Manager plays a critical role in ensuring the stability, efficiency, and operational effectiveness of customer-facing support services and software support ...

TicketManager

Software Support Engineer

Calabasas, CA · On-site

$80K/yr

Our industry-leading software supports everything from invitations and event execution to post-event reporting, helping companies clearly prove ROI and strengthen relationships through unforgettable ...

Impact Networking

Software Support Specialist

Chicago, IL · On-site

$50K - $60K/yr

Client Centricity Job Overview The Software Support Specialist plays a key role on the Software Services Post Sales Team, supporting client implementations and ongoing software support. This person ...

PCMI LLC

Software Support Engineer

Park Ridge, IL · On-site

$65K - $75K/yr

What You'll Do As a Software Support Engineer, you will support IT Service Management. The role involves advanced troubleshooting and resolution of escalated software issues. Strong technical skills ...

Symbotic

Software Support Engineer

Wilmington, MA · Hybrid

$82K - $113K/yr

What we need We are looking for a proactive Software Support Engineer to join our T3 Deployment team within our Technology, Software & Robotics Engineering organization. Your job will be to help ...

TRUMPF

Software Support Engineer

Farmington, CT · On-site

Software Support Engineer is responsible for supporting TruTops Software. The TruTops Software is a technology-oriented programming system with integrated know-how from the field of sheetmetal ...

Vergent LMS

Software Support Analyst

Ridgeland, MS

Must be punctual and able to work the established hours * 2 or more years of experience as a software support analyst Work Environment This job operates in a casual office environment. This role ...

Cascade Management

Software Support Specialist

Tigard, OR · On-site

$17 - $19/hr

Essential Functions and Responsibilities SUMMARY The Software Support Specialist is responsible for the administration, management and timely resolution for the affordable property management ...

Honeywell

Software Support Engineer

Raleigh, NC · On-site

Software Support Engineer - Raleigh, NC Are you a creative technical problem solver? Are you driven to fix what's not working or make things work better? If so, our team members are transforming how ...

Symbotic

Software Support Engineer

Wilmington, MA · On-site

What we need As a Software Support Engineer, you will be a key member of the Network Operations Center (NOC) team, responsible for monitoring, supporting, andmaintainingcritical automation systems at ...

PDCflow

Software Support Specialist

Ogden, UT

We are currently looking for a part-time Software Support Specialist to join our support team. This position requires problem-solving skills, working through a queue, and using new code, existing ...

next page

Showing results 1-20

All JobsSoftware Support Jobs

Software Support information

See salary details

$30.5K

$45.3K

$61K

How much do software support jobs pay per year?

As of Jun 24, 2026, the average yearly pay for software support in the United States is $45,311.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,500.00 and $48,500.00 per year, depending on experience, location, and employer.

What qualifications do I need for IT support?

For a software support role, candidates typically need a high school diploma or equivalent, with some positions preferring an associate's or bachelor's degree in computer science, information technology, or related fields. Strong problem-solving skills, knowledge of operating systems, hardware, and common software applications, as well as certifications like CompTIA A+ or Network+, can enhance job prospects.

Is AI replacing tech support?

Software support roles involve troubleshooting and assisting users with technical issues, and AI tools are increasingly used to automate routine tasks. However, AI currently complements human support by handling simple queries, while complex or nuanced problems still require human expertise. Therefore, AI is transforming but not fully replacing software support jobs.

What is the difference between Software Support vs Software Engineer?

AspectSoftware SupportSoftware Engineer
Required CredentialsTypically an associate's or bachelor's degree in IT, computer science, or related fields; certifications like CompTIA A+ or Microsoft Certified are commonBachelor's or higher in computer science or software engineering; certifications like AWS, Cisco, or specific programming certifications
Work EnvironmentCustomer service settings, help desks, technical support centersDevelopment teams, R&D departments, software companies, tech firms
Employer & Industry UsageIT support firms, software companies, tech departments in various industriesSoftware development companies, tech startups, large IT firms

Software Support focuses on assisting users with existing software issues, troubleshooting, and providing technical help. Software Engineers design, develop, and test new software applications. While both roles require technical knowledge, Software Support emphasizes customer service and problem resolution, whereas Software Engineers focus on creating and improving software products.

What are Software Support specialists?

Software Support specialists are professionals who assist users with troubleshooting, installing, and maintaining software applications. They address technical issues, answer user queries, and often provide guidance on software usage. Their role may include remote or in-person assistance, documentation, and escalating complex problems to higher-level technical teams. Software Support is crucial in ensuring that end-users can efficiently use software products and resolve any issues that may arise.

Which IT job is the highest paid?

In the IT industry, roles such as Chief Information Officer (CIO), IT Director, and Solutions Architect tend to be among the highest paid, often earning six-figure salaries. Specialized roles like Cloud Architects, Data Scientists, and Cybersecurity Directors also command high compensation due to their expertise and demand for advanced skills and certifications.

What are some common challenges faced by Software Support professionals and how can they be managed effectively?

Software Support professionals often encounter challenges such as troubleshooting complex technical issues, managing high volumes of support tickets, and communicating effectively with users who have varying levels of technical knowledge. To manage these challenges, it's important to develop strong problem-solving skills, prioritize tasks efficiently, and practice clear, patient communication. Regular training on the supported software and collaboration with development and QA teams can also help resolve issues faster and improve user satisfaction.

What is a software support role?

A software support role involves assisting users with technical issues related to software applications, troubleshooting problems, and providing solutions. Support specialists often use tools like ticketing systems and may require knowledge of operating systems, programming basics, or specific software platforms.

What are the key skills and qualifications needed to thrive as a Software Support Specialist, and why are they important?

To thrive as a Software Support Specialist, you need a strong understanding of software applications, troubleshooting processes, and often a relevant degree or technical certification. Familiarity with help desk ticketing systems, remote desktop tools, and knowledge bases is typically required. Excellent communication, patience, and problem-solving abilities are vital soft skills for engaging with users and resolving their issues efficiently. These skills ensure users receive timely, effective support and contribute to overall customer satisfaction and system reliability.
More about Software Support jobs
What cities are hiring for Software Support jobs? Cities with the most Software Support job openings:
What states have the most Software Support jobs? States with the most job openings for Software Support jobs include:
Software Support jobs near you
Software Support Engineer

Software Support Engineer

Redolent, Inc

Bentonville, AR • On-site

Other

Posted 26 days ago

Job description

One of our direct client is urgently looking for a Software Support Engineer @ Bentonville AR
TITLE: Software Support Engineer
LOCATION:Bentonville AR
Duration: 6 to 12+ Months
Rate: DOE
Description:
Duties: Assists in providing guidance to small groups of two to three engineers, including offshore associates, for assigned Engineering projects by proving pertinent documents, directions, examples, and timeline. Provides support to the business by responding to user questions, concerns, and issues (for example, technical feasibility, implementation strategies); researching and identifying needed solutions; determining implementation designs; providing guidance regarding implications of new and enhanced systems; identifying short and long term solutions; and directing users to appropriate contacts for issues outside of associate's domain. Reviews project requirements; translating requirements into technical solutions; researching and identifying alternative solutions; determining needed solution based on return on investment and value add to the business; gathering requested information (for example, design documents, product requirements, wire frames); writing and developing code; conducting unit testing; communicating status and issues to team members and stakeholders; collaborating with project team and cross functional teams; identifying areas of opportunity; interpreting information and identifying a solution; ensuring solution is sustainable across implementation and use; troubleshooting open issues and bug-fixes; and ensuring on-time delivery and hand-offs. Troubleshoots business and production issues by gathering information (for example, issue, impact, criticality, possible root cause); performing root cause analysis to reduce future issues; engaging support teams to assist in the resolution of issues; developing solutions; driving the development of an action plan; performing actions as designated in the plan; interpreting the results to determine further action; and completing online documentation. Participates in the discovery phase of small to medium-sized projects to come up with high level design by partnering with the product management, project management, business, and user experience teams.
Minimum Qualifications :
Minimum education and experience required: Master's degree or the equivalent in Computer Science, Information Technology, Engineering or related field.
Skills required: Must have experience with: Java, J2EE, Cordova, PhoneGap, HTML5, CSS3, JavaScript, JDBC, RESTful Web Services, XML, JSON, Apache Kafka, Jenkins, Log4j, TestNG, IntelliJ, Apache Tomcat, Cassandra., Kafka,
Redolent logo

About Redolent

Sourced by ZipRecruiter

Redolent, a dynamic and rapidly expanding company committed to excellence in software solutions, where success is fueled by a combination of technical expertise and efficient management practices. Our solutions create a measurable delta in our clients’ productivity and profitability, contributing to their growth and success.

Industry

It services

Company size

51 - 200 Employees

Headquarters location

San Jose, CA, US

Year founded

2008

Social media

FacebookTwitter

View All Redolent Jobs

Apply