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Software Support Jobs in Minnesota (NOW HIRING)

GDIT

Field Service Representative

Rochester, MN

$30.44 - $41.18/hr

Software Support Representative (SSR Make an impact. GDIT has exciting opportunities for Software Support Representatives supporting missioncritical programs installing, configuring, and maintaining ...

Retail Tech

Desktop Support Technician

Chanhassen, MN · On-site

$18 - $24/hr

The responsibilities include, but are not limited to, hardware and software support, inventory management, network troubleshooting, and user account management. The candidate should display a high ...

Stinson's

Help Desk Technician (MPL)

Minneapolis, MN

$21 - $28.25/hr

Solid understanding of basic networking concepts, computer hardware, and software support. * Good working knowledge of Windows 10/11, Microsoft Office 2016/365 applications, Mac OS and mobile devices ...

Stinson's

Help Desk Technician (MPL)

Minneapolis, MN · On-site

$21 - $28.25/hr

Solid understanding of basic networking concepts, computer hardware, and software support. * Good working knowledge of Windows 10/11, Microsoft Office 2016/365 applications, Mac OS and mobile devices ...

Loram

Help Desk Technician

Hamel, MN

$21.50 - $29/hr

Provide support for executive office and conference room AV systems * Load/Update the operating system, BIOS, and application software of corporate computers as required * Assist with deployment of ...

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Software Support information

See Minnesota salary details

$29.9K

$44.4K

$59.7K

How much do software support jobs pay per year?

As of Jun 25, 2026, the average yearly pay for software support in Minnesota is $44,378.00, according to ZipRecruiter salary data. Most workers in this role earn between $39,700.00 and $47,500.00 per year, depending on experience, location, and employer.

What qualifications do I need for IT support?

For a software support role, candidates typically need a high school diploma or equivalent, with some positions preferring an associate's or bachelor's degree in computer science, information technology, or related fields. Strong problem-solving skills, knowledge of operating systems, hardware, and common software applications, as well as certifications like CompTIA A+ or Network+, can enhance job prospects.

Is AI replacing tech support?

Software support roles involve troubleshooting and assisting users with technical issues, and AI tools are increasingly used to automate routine tasks. However, AI currently complements human support by handling simple queries, while complex or nuanced problems still require human expertise. Therefore, AI is transforming but not fully replacing software support jobs.

What is the difference between Software Support vs Software Engineer?

AspectSoftware SupportSoftware Engineer
Required CredentialsTypically an associate's or bachelor's degree in IT, computer science, or related fields; certifications like CompTIA A+ or Microsoft Certified are commonBachelor's or higher in computer science or software engineering; certifications like AWS, Cisco, or specific programming certifications
Work EnvironmentCustomer service settings, help desks, technical support centersDevelopment teams, R&D departments, software companies, tech firms
Employer & Industry UsageIT support firms, software companies, tech departments in various industriesSoftware development companies, tech startups, large IT firms

Software Support focuses on assisting users with existing software issues, troubleshooting, and providing technical help. Software Engineers design, develop, and test new software applications. While both roles require technical knowledge, Software Support emphasizes customer service and problem resolution, whereas Software Engineers focus on creating and improving software products.

What are Software Support specialists?

Software Support specialists are professionals who assist users with troubleshooting, installing, and maintaining software applications. They address technical issues, answer user queries, and often provide guidance on software usage. Their role may include remote or in-person assistance, documentation, and escalating complex problems to higher-level technical teams. Software Support is crucial in ensuring that end-users can efficiently use software products and resolve any issues that may arise.

Which IT job is the highest paid?

In the IT industry, roles such as Chief Information Officer (CIO), IT Director, and Solutions Architect tend to be among the highest paid, often earning six-figure salaries. Specialized roles like Cloud Architects, Data Scientists, and Cybersecurity Directors also command high compensation due to their expertise and demand for advanced skills and certifications.

What are some common challenges faced by Software Support professionals and how can they be managed effectively?

Software Support professionals often encounter challenges such as troubleshooting complex technical issues, managing high volumes of support tickets, and communicating effectively with users who have varying levels of technical knowledge. To manage these challenges, it's important to develop strong problem-solving skills, prioritize tasks efficiently, and practice clear, patient communication. Regular training on the supported software and collaboration with development and QA teams can also help resolve issues faster and improve user satisfaction.

What is a software support role?

A software support role involves assisting users with technical issues related to software applications, troubleshooting problems, and providing solutions. Support specialists often use tools like ticketing systems and may require knowledge of operating systems, programming basics, or specific software platforms.

What are the key skills and qualifications needed to thrive as a Software Support Specialist, and why are they important?

To thrive as a Software Support Specialist, you need a strong understanding of software applications, troubleshooting processes, and often a relevant degree or technical certification. Familiarity with help desk ticketing systems, remote desktop tools, and knowledge bases is typically required. Excellent communication, patience, and problem-solving abilities are vital soft skills for engaging with users and resolving their issues efficiently. These skills ensure users receive timely, effective support and contribute to overall customer satisfaction and system reliability.
Software Support jobs near you
JBC-P/MMC-S Software Support Representative, Amman, Jordan (Secret Clearance)

JBC-P/MMC-S Software Support Representative, Amman, Jordan (Secret Clearance)

GDIT

Rochester, MN • On-site

$63K - $86K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 7 days ago

General Dynamics Information Technology rating

7.8

Company rating: 7.8 out of 10

Based on 63 frontline employees who took The Breakroom Quiz

69th of 204 rated it services

Job description

Type of Requisition:

Regular

Clearance Level Must Currently Possess:

Secret

Clearance Level Must Be Able to Obtain:

Secret

Public Trust/Other Required:

None

Job Family:

Technical Support Services

Job Qualifications:

Skills:

Computer Systems, Customer Support, Information Systems, New Software

Certifications:

None

Experience:

5 + years of related experience

US Citizenship Required:

Yes

Job Description:

SYSTEMS TECHNICIAN IV

Summary

Software Support Representative primary provides software support for the Joint Battle Command Platform and Mounted Mission Command Software systems at Amman, Jordan

How the JBCP and MMC-S representatives will make an impact:

  • Subject Matter Expert on all Joint Battle Command Platform (JBC-P) and Mounted Mission Command Software (MMC-S)
  • Ensure all JBC-P/MMC-S software is operational
  • Ensure that all transceivers are properly configured and can access the network.
  • Provide Commanders and Staff with recommendations on how to best leverage JBC-P/MMCS systems to meet their operational needs
  • Mentor and provide over the shoulder training to unit soldiers on JBCP/MMCS capabilities, fault isolation, and repair procedures
  • Attend G6/S6 Shift change briefings and participate in conference calls to identify issues with JBC-P/MMC-S systems
  • Works in concert with CECOM Logistics Assistance Representatives (LARS) to ensure faulty LRUs are processed and replaced through the standard army supply system.
  • Maintain Master hard drive, when new software is fielded, check hard drive to ensure all unit maps are loaded prior to mass hard drive burns


WHAT YOU'LL NEED TO SUCCEED

  • Education: Associates of Arts/Associates of Science
  • Experience: 5+ years of related experience
  • Technical skills: JBC-P and MMC-S experience
  • Security clearance level: Secret
  • US Passport with at least two years remaining
  • Obtain and Maintain Kuwait and Jordan Work Visas
  • Pass CRC deployment Requirements
  • Some travel is required


GDIT IS YOUR PLACE
At GDIT, the mission is our purpose, and our people are at the center of everything we do.

  • Growth: AI-powered career tool that identifies career steps and learning opportunities
  • Support: An internal mobility team focused on helping you achieve your career goals
  • Rewards: Comprehensive benefits and wellness packages, 401K with company match, and competitive pay and paid time off

#GDITPriority

The likely hourly rate for this position is between $63,750.00 - $86,250.00. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.Total compensation for international positions varies by tax, social security, and immigration statuses, as well as location. Generally, an international assignment may include allowances, premium uplifts, and/or relocation or transportation benefits, above base salary range noted.

Scheduled Weekly Hours:

40

Travel Required:

10-25%

Telecommuting Options:

Onsite

Work Location:

International

Additional Work Locations:

Total Rewards at GDIT:

Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.

Our Identity Verification Process:

As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during virtual interviews. We reserve the right to take your picture to verify your identity and prevent fraud. By proceeding, you authorize the collection, processing, and use of your biometric data for identity verification and security purposes.

About Our Work:

We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 26,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.Join our Talent Community to stay up to date on our career opportunities and events at

gdit.com/tc.

Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans

What General Dynamics Information Technology employees say

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About General Dynamics Information Technology

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GDIT is a global technology and professional services company that delivers technology solutions and mission services to every major agency across the U.S. government, defense, and intelligence community. Its 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. The company operates across 50+ countries worldwide, offering leading capabilities in digital modernization, AI/ML, cloud, cyber, and application development.

Industry

It services

Company size

10,000+ Employees

Headquarters location

Falls Church, VA, US

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