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Software Support Jobs in Minnesota (NOW HIRING)

GDIT

Field Service Representative

Rochester, MN · On-site

$30.44 - $41.18/hr

Software Support Representative (SSR) Make an impact. GDIT has exciting opportunities for Software Support Representatives supporting missioncritical programs installing, configuring, and maintaining ...

RETAIL TECH INC

DESKTOP SUPPORT TECHNICIAN

Chanhassen, MN · On-site

$18 - $24/hr

The responsibilities include, but are not limited to, hardware and software support, inventory management, network troubleshooting, and user account management. The candidate should display a high ...

Quality Support, Inc.

Software/AI Engineer

Virginia, MN · On-site

$100 - $140/hr

Quality Support, Inc. openings for Software/AI Engineers with 10+ years of related experience in submarine electronic subsystem requirements, development and testing. Preferred Virginia Class ...

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Showing results 21-40

All JobsSoftware Support JobsSoftware Support Jobs in Minnesota

Software Support information

See Minnesota salary details

$29.9K

$44.4K

$59.7K

How much do software support jobs pay per year?

As of Sep 5, 2026, the average yearly pay for software support in Minnesota is $44,378.00, according to ZipRecruiter salary data. Most workers in this role earn between $39,700.00 and $47,500.00 per year, depending on experience, location, and employer.

What is a software support?

Software Support specialists are professionals who assist users with troubleshooting, installing, and maintaining software applications. They address technical issues, answer user queries, and often provide guidance on software usage. Their role may include remote or in-person assistance, documentation, and escalating complex problems to higher-level technical teams. Software Support is crucial in ensuring that end-users can efficiently use software products and resolve any issues that may arise.

What are the key skills and qualifications needed to thrive as a software support?

To thrive as a Software Support Specialist, you need a strong understanding of software applications, troubleshooting processes, and often a relevant degree or technical certification. Familiarity with help desk ticketing systems, remote desktop tools, and knowledge bases is typically required. Excellent communication, patience, and problem-solving abilities are vital soft skills for engaging with users and resolving their issues efficiently. These skills ensure users receive timely, effective support and contribute to overall customer satisfaction and system reliability.

What are some common challenges faced by software support and how can they be managed effectively?

Software Support professionals often encounter challenges such as troubleshooting complex technical issues, managing high volumes of support tickets, and communicating effectively with users who have varying levels of technical knowledge. To manage these challenges, it's important to develop strong problem-solving skills, prioritize tasks efficiently, and practice clear, patient communication. Regular training on the supported software and collaboration with development and QA teams can also help resolve issues faster and improve user satisfaction.

What is the difference between Software Support vs Software Engineer?

AspectSoftware SupportSoftware Engineer
Required CredentialsTypically an associate's or bachelor's degree in IT, computer science, or related fields; certifications like CompTIA A+ or Microsoft Certified are commonBachelor's or higher in computer science or software engineering; certifications like AWS, Cisco, or specific programming certifications
Work EnvironmentCustomer service settings, help desks, technical support centersDevelopment teams, R&D departments, software companies, tech firms
Employer & Industry UsageIT support firms, software companies, tech departments in various industriesSoftware development companies, tech startups, large IT firms

Software Support focuses on assisting users with existing software issues, troubleshooting, and providing technical help. Software Engineers design, develop, and test new software applications. While both roles require technical knowledge, Software Support emphasizes customer service and problem resolution, whereas Software Engineers focus on creating and improving software products.

Software Support jobs near you

Field Service Representative

GDIT

Rochester, MN • On-site

$30.44 - $41.18/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 28 days ago

Key responsibilities

  • Install, configure, and maintain C5ISR systems supporting mission-critical programs.

  • Support the deployment and troubleshooting of systems such as DCGS-A, JADOCS, and other specified systems.

  • Perform day-to-day tasks related to system support and maintenance in various environments.

General Dynamics Information Technology rating

7.8

Company rating: 7.8 out of 10

Based on 63 frontline employees who took The Breakroom Quiz

88th of 226 rated it services

Job description

Type of Requisition:

Pipeline

Clearance Level Must Currently Possess:

Secret

Clearance Level Must Be Able to Obtain:

Secret

Public Trust/Other Required:

None

Job Family:

Field Service and Support

Job Qualifications:

Skills:

Distributed Common Ground System (DCGS), Joint Automated Deep Operations Coordination System (JADOCS), Software Support

Certifications:

None

Experience:

3 + years of related experience

US Citizenship Required:

Yes

Job Description:

FIELD TECHNICIAN III

This is a pipelining requisition for future opportunities.

Software Support Representative (SSR)

Make an impact. GDIT has exciting opportunities for Software Support Representatives supporting missioncritical programs installing, configuring, and maintaining C5ISR systems in support of the Army Software & Innovation Center to help ensure today is safe and tomorrow is smarter for the Warfighter.

Meaningful work and Impact:

We are currently accepting applications for the following skillsets:

  • Distributed Common Ground Systems-Army (DCGS-A)
  • Joint Automated Deep Operations Coordination System (JADOCS)
  • Joint Battle Command-Platform (JBC-P)
  • Mounted Mission Command-Software (MMC-S)
  • Sustainment Automation Support Management Office (SASMO)
  • Advanced Field Artillery Tactical Data System (AFATDS)
  • Blue Force Tracker Aviation (BFT-A)

What you'll need to succeed:

  • Demonstrated experience with tools/systems as mentioned.
  • AA degree and 3-5 years of experience. (will consider other combinations of education, experience and certifications).
  • CompTIA Security + CE Certification
  • Ability to obtain and maintain medical fitness to deploy.
  • Active US Passport for OCONUS positions
  • Ability to work extended week in austere environments

Locations: (Southwest Asia, Europe, Korea, and Continental US)

Clearance Requirements: Active Secret and Top Secret SCI positions

GDIT IS YOUR PLACE
At GDIT, the mission is our purpose, and our people are at the center of everything we do.
Growth: AI-powered career tool that identifies career steps and learning opportunities
Support: An internal mobility team focused on helping you achieve your career goals
Rewards: Comprehensive benefits and wellness packages, 401K with company match, and competitive pay and paid time off
Community: Award-winning culture of innovation and a military-friendly workplace
OWN YOUR OPPORTUNITY
Explore a career at GDIT and you'll find endless opportunities to grow alongside colleagues who share your ambition to deliver your best work.

The likely hourly rate for this position is between $30.44 - $41.18. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.Total compensation for international positions varies by tax, social security, and immigration statuses, as well as location. Generally, an international assignment may include allowances, premium uplifts, and/or relocation or transportation benefits, above base salary range noted.

Scheduled Weekly Hours:

40

Travel Required:

10-25%

Telecommuting Options:

Onsite

Work Location:

International

Additional Work Locations:

DEU Germany - (APCDEU)

Total Rewards at GDIT:

Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.

Our Identity Verification Process:

As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during virtual interviews. We reserve the right to take your picture to verify your identity and prevent fraud. By proceeding, you authorize the collection, processing, and use of your biometric data for identity verification and security purposes.

About Our Work:

We are GDIT. A global technology and professional services company that delivers technology solutions and mission services to every major agency across the U.S. government, defense and intelligence community. Our 26,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50+ countries worldwide, offering leading mission-ready capabilities in AI, cloud, cyber and software development.Join our Talent Community to stay up to date on our career opportunities and events at

gdit.com/tc.

Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans

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About General Dynamics Information Technology

Sourced by ZipRecruiter

GDIT is a global technology and professional services company that delivers technology solutions and mission services to every major agency across the U.S. government, defense, and intelligence community. Its 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. The company operates across 50+ countries worldwide, offering leading capabilities in digital modernization, AI/ML, cloud, cyber, and application development.

Industry

It services

Company size

10,000+ Employees

Headquarters location

Falls Church, VA, US

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