Member Solutions Representative

Towpath Credit Union is here for you when your dreams need us!

We have a fantastic opportunity for energetic, friendly individuals who enjoy building relationships with people and serving our community.

Whether you are seeking full-time or part-time, we look to provide you with the benefits and perks you are seeking in your career. We offer great medical, dental, vision, disability insurance and life insurance for our team, as well as a competitive 401(k) retirement plan with a healthy match and profit sharing.

At Towpath, we find it important to balance your personal life with your career, therefore, we offer paid vacation, PTO and holidays to our team.

Towpath Credit Union is a Summit County based community credit union, we believe in giving back to our community and encouraging our employees to partake in our community activities, we pay you to volunteer your time!

If you enjoy serving people, assisting them with their financial needs and building a great rapport with people, consider joining the Towpath team and emerging your career with us.

As a Member Solutions Representative, you will need to have excellent communication skills, attention to detail, and a friendly demeanor when assisting in solving issues for our members, as well as:

· Perform Daily Collection Activity through calling/texting, sending letters, and e-mails

· Discuss and Establish clear re-payment schedules with members

· Document all communication with members in a proper manner

· Prepare and send necessary forms related to lending policy and procedure

· Basic computer skills and the ability to learn new software products

· Excellent verbal and written skills

· Ability to meet deadlines and a high level of organization

Qualifications

The Member Solutions Representative is a professional who is expected to always act as an ambassador of Towpath Credit Union. The Member Solutions Representative must work within all rules, regulations and laws, including passing applicable background checks and uphold confidentiality.

• High School Diploma or GED required
• Ability to meet deadlines. High level of organization.
• Strong verbal and written communication skills, ability to negotiate with members.
• Strong reasoning ability to independently assess a situation and determine what the best course of action is for the member and credit union.
• Ability to perform basic to advanced mathematics functions, computing ratios, reviewing credit reports, etc.
• Computer skills, including Microsoft Windows and Office, as well as Credit Union systems.

Towpath Credit Union is an equal opportunity employer and does not discriminate based on race, color, gender, religion, age, sexual orientation, national or ethnic origin, disability, marital status, veteran status, or any other occupationally irrelevant criteria