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Credit Balance Representative Jobs (NOW HIRING)

Harris

$25/hr

MEDHOST, a division of Harris; is seeking a Credit Balance Specialist who will analyze credit balances to determine their cause, facilitate account resolution, and post refunds as needed. The ...

Harris

$25/hr

MEDHOST, a division of Harris; is seeking a Credit Balance Specialist who will analyze credit balances to determine their cause, facilitate account resolution, and post refunds as needed. The ...

Harris

$25/hr

MEDHOST, a division of Harris; is seeking a Credit Balance Specialist who will analyze credit balances to determine their cause, facilitate account resolution, and post refunds as needed. The ...

Harris

$25/hr

MEDHOST, a division of Harris; is seeking a Credit Balance Specialist who will analyze credit balances to determine their cause, facilitate account resolution, and post refunds as needed. The ...

Medix

Credit Balance Specialist

Lawrenceville, NJ · On-site

$24 - $28/hr

The actual posting represents a position at one of our clients. Job Summary Our client is seeking a dedicated Credit Balance Specialist responsible for researching and resolving credit balances for ...

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How much do credit balance representative jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for credit balance representative in the United States is $22.51, according to ZipRecruiter salary data. Most workers in this role earn between $17.55 and $22.12 per hour, depending on experience, location, and employer.

What does a credit balance representative do?

A Credit Balance Representative is responsible for identifying, analyzing, and resolving credit balances on customer accounts, typically within healthcare or financial organizations. Their main duties include reviewing account records, processing refunds or adjustments, and ensuring compliance with company policies and industry regulations. They work closely with billing teams, insurance companies, and sometimes patients or clients to resolve discrepancies and maintain accurate account records.

How does a credit balance representative typically collaborate with other departments to resolve account discrepancies?

As a Credit Balance Representative, you will regularly coordinate with billing, customer service, and accounts receivable teams to investigate and resolve account discrepancies. Collaboration often involves communicating with colleagues to verify payment records, clarify adjustments, and ensure that patient or client accounts are accurately updated. Effective teamwork is essential for timely resolution of credit balances and for maintaining compliance with organizational policies and industry regulations. This cross-departmental interaction not only fosters problem-solving skills but also provides valuable exposure to various aspects of the revenue cycle process.

What are the key skills and qualifications needed to thrive as a credit balance representative, and why are they important?

To thrive as a Credit Balance Representative, you need strong analytical skills, attention to detail, and a background in finance or healthcare billing, often supported by a high school diploma or associate degree. Familiarity with billing software, electronic health records (EHR), and Microsoft Excel is typically required. Exceptional organizational skills, clear communication, and problem-solving abilities help you excel in resolving account discrepancies and collaborating with team members. These competencies ensure accurate account reconciliation, timely refunds, and compliance with regulations, which are critical for maintaining financial integrity and customer satisfaction.
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Credit Balance Representative jobs near you
Infographic showing various Credit Balance Representative job openings in the United States as of September 2026, with employment types broken down into 90% Full Time, and 10% Part Time. Highlights an 80% In-person, 5% Hybrid, and 15% Remote job distribution, with an average salary of $46,823 per year, or $22.5 per hour.

Credit Balance Representative

Birmingham, AL • On-site

Westerkamp Group
201 - 500 employees
Learn more about Westerkamp Groupexternal

Full-time

Re-posted 14 days ago

Job description

Westerkamp Group, LLC is an expanding company specializing in Revenue Cycle Management services in the health care industry. We are currently seeking a Professional Billing Credit Balance Representative. This is an in-office position, located in Birmingham, Alabama.


Job Summary:

The experienced professional billing credit balance representative will work as a member of our business office to support efficient research and proper resolution of credit balances on professional billing accounts.

Primary Duties and Responsibilities:

  • Responsible for analyzing credit balances to determine the cause of the credit balances, facilitate account resolution of credit balances and posting of refunds as needed working in the Epic patient accounting system.
  • Utilize software applications, payer websites and document management systems to collect supporting documentation as required for each credit balance account. Adhere to existing standard policy and procedure while working each credit balance.
  • Process and post payments, refunds and adjustments with the goal of accuracy and customer satisfaction.
  • Monitor and report to management any trends identified and document cash posting/credit balance/refunding issues. Maintain on-going credit balance status and financial reporting.
  • Support the development of credit balance reports as required by governmental payers.
  • Work with insurance companies and follow billing guidelines to determine who is the correct owner of a credit balance.


Qualifications:

  • Medical insurance experience
  • Attention to detail
  • Data Entry skills
  • Must be able to read and interpret EOB's
  • Flexibility
  • Teamwork
  • Telephone communication proficiency
  • Ability to work in multiple computer systems
  • HIPAA and Confidentiality knowledge


Westerkamp Group, LLC provides competitive salary and benefits compensation. Westerkamp Group, LLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. In addition to compliance with federal EEO statutes, Westerkamp Group, LLC complies with applicable state and local laws governing nondiscrimination.

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