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Credit Balance Representative Jobs (NOW HIRING)

... credit balance is noted, amount of overpayment, reason for overpayment and provide patient accounting representative a copy of Remittance Advice if insurance/patient overpayment and/or self-pay ...

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Credit Balance Representative information

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How much do credit balance representative jobs pay per hour?

As of Jun 6, 2026, the average hourly pay for credit balance representative in the United States is $22.51, according to ZipRecruiter salary data. Most workers in this role earn between $17.55 and $22.12 per hour, depending on experience, location, and employer.

What does a Credit Balance Representative do?

A Credit Balance Representative is responsible for identifying, analyzing, and resolving credit balances on customer accounts, typically within healthcare or financial organizations. Their main duties include reviewing account records, processing refunds or adjustments, and ensuring compliance with company policies and industry regulations. They work closely with billing teams, insurance companies, and sometimes patients or clients to resolve discrepancies and maintain accurate account records.

What are the key skills and qualifications needed to thrive as a Credit Balance Representative, and why are they important?

To thrive as a Credit Balance Representative, you need strong analytical skills, attention to detail, and a background in finance or healthcare billing, often supported by a high school diploma or associate degree. Familiarity with billing software, electronic health records (EHR), and Microsoft Excel is typically required. Exceptional organizational skills, clear communication, and problem-solving abilities help you excel in resolving account discrepancies and collaborating with team members. These competencies ensure accurate account reconciliation, timely refunds, and compliance with regulations, which are critical for maintaining financial integrity and customer satisfaction.

How does a Credit Balance Representative typically collaborate with other departments to resolve account discrepancies?

As a Credit Balance Representative, you will regularly coordinate with billing, customer service, and accounts receivable teams to investigate and resolve account discrepancies. Collaboration often involves communicating with colleagues to verify payment records, clarify adjustments, and ensure that patient or client accounts are accurately updated. Effective teamwork is essential for timely resolution of credit balances and for maintaining compliance with organizational policies and industry regulations. This cross-departmental interaction not only fosters problem-solving skills but also provides valuable exposure to various aspects of the revenue cycle process.
More about Credit Balance Representative jobs
What job categories do people searching Credit Balance Representative jobs look for? The top searched job categories for Credit Balance Representative jobs are:
Infographic showing various Credit Balance Representative job openings in the United States as of May 2026, with employment types broken down into 83% Full Time, 16% Part Time, and 1% Contract. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution, with an average salary of $46,823 per year, or $22.5 per hour.
Credit Balance Spec Patient Accounts (7:30am- 4:00P)

Credit Balance Spec Patient Accounts (7:30am- 4:00P)

University Health

Kansas City, MO • On-site

$17.50 - $23.25/hr

Full-time

Posted 7 days ago


University Of Nevada (Reno) rating

8.4

Company rating: 8.4 out of 10

Based on 15 frontline employees who took The Breakroom Quiz

74th of 532 rated colleges and universities


Job description

If you are a current University Health or University Health Physicians employee and wish to be considered, you must apply via the internal career site.
Please log into myWORKDAY to search for positions and apply.
Credit Balance Spec Patient Accounts (7:30am- 4:00P)
101 Truman Medical Center
Job Location
Truman Support Center
Kansas City, Missouri
Department
Patient Accounts
Position Type
Full time
Work Schedule
7:30AM - 4:00PM
Hours Per Week
40
Job Description
Responsible for reviewing and analyzing the root cause of and resolving credit balances on accounts by thorough and accurate follow-up and communication with insurance carriers. Identifies and reports trends with payer overpayments and ensures proper handling of account receivables credit balances.
Minimum Requirements
  • Associate's Degree or the equivalent in education and experience.
  • Two (2) - Three (3) years' experience with insurance billing and/or claims follow up in a hospital business office, physician's office, or insurance billing environment or relevant experience in use of billing and claims knowledge.
  • Intermediate understanding of Medicare regulations & ability to read and interpret payer contracts
  • Ability to handle large volumes with excellent quality
  • Must have computer literacy and math aptitude, and the ability to use 10-key calculator, computer key board and basic software applications, including Excel, Word and Outlook.
  • Knowledge of medical terminology and ICD/CPT/HCPC coding.
  • Good oral and written communication skills

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