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Credit Balance Representative Jobs (NOW HIRING)

Ventra Health, Inc.

Supervisor, Credits

Manages credit balance inventory to ensure credit balances and refund requests are resolved within ... to represent Ventra Health or one of our affiliated entities Ventra Health Private Limited and ...

DeLaval

Credit Representative

Kansas City, MO · On-site

Credit Representative Credit Representative, DeLaval (Kansas City Office, hybrid - 3 days a week ... Acting as a business partner to Commercial, you will help balance strong customer relationships ...

Allegiance Staffing

Credit Representative

Conover, NC

$21/hr

Credit Representative Employment Type: Temp-to-Perm Location: Conover, NC Pay: $21.00 per hour ... This position is responsible for managing customer credit accounts, monitoring outstanding balances ...

DeLaval

Credit Representative

Kansas City, KS · On-site

Credit Representative Credit Representative, DeLaval (Kansas City Office, hybrid - 3 days a week ... Acting as a business partner to Commercial, you will help balance strong customer relationships ...

M&D Services

Credit Representative

Humble, TX · On-site

Credit Representative The Credit Representative plays a crucial role in managing and maintaining ... Ultimately, this position contributes to the company's financial health by balancing customer ...

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How much do credit balance representative jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for credit balance representative in the United States is $22.51, according to ZipRecruiter salary data. Most workers in this role earn between $17.55 and $22.12 per hour, depending on experience, location, and employer.

What does a credit balance representative do?

A Credit Balance Representative is responsible for identifying, analyzing, and resolving credit balances on customer accounts, typically within healthcare or financial organizations. Their main duties include reviewing account records, processing refunds or adjustments, and ensuring compliance with company policies and industry regulations. They work closely with billing teams, insurance companies, and sometimes patients or clients to resolve discrepancies and maintain accurate account records.

What are the key skills and qualifications needed to thrive as a credit balance representative, and why are they important?

To thrive as a Credit Balance Representative, you need strong analytical skills, attention to detail, and a background in finance or healthcare billing, often supported by a high school diploma or associate degree. Familiarity with billing software, electronic health records (EHR), and Microsoft Excel is typically required. Exceptional organizational skills, clear communication, and problem-solving abilities help you excel in resolving account discrepancies and collaborating with team members. These competencies ensure accurate account reconciliation, timely refunds, and compliance with regulations, which are critical for maintaining financial integrity and customer satisfaction.

How does a credit balance representative typically collaborate with other departments to resolve account discrepancies?

As a Credit Balance Representative, you will regularly coordinate with billing, customer service, and accounts receivable teams to investigate and resolve account discrepancies. Collaboration often involves communicating with colleagues to verify payment records, clarify adjustments, and ensure that patient or client accounts are accurately updated. Effective teamwork is essential for timely resolution of credit balances and for maintaining compliance with organizational policies and industry regulations. This cross-departmental interaction not only fosters problem-solving skills but also provides valuable exposure to various aspects of the revenue cycle process.
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Credit Balance Representative jobs near you
Infographic showing various Credit Balance Representative job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 81% Full Time, 16% Part Time, and 2% Contract. Highlights an 91% Physical, 3% Hybrid, and 6% Remote job distribution, with an average salary of $46,823 per year, or $22.5 per hour.

Patient Accounting Representative I - Reimbursement-Refunds

Halifax Health

Daytona Beach, FL • On-site

Full-time

Re-posted 19 days ago

Halifax Health rating

6.0

Company rating: 6.0 out of 10

Based on 66 frontline employees who took The Breakroom Quiz

748th of 887 rated healthcare providers

Job description

Day (United States of America)
Patient Accounting Representative I - Reimbursement-Refunds
Will be responsible for working insurance and patient credit balances and refund requests. This individual plays an active role in the Revenue Cycle by accurately applying contracts, requesting adjustments and refunding overpayments while tracking and trending for process improvement. Keeps management apprised to any issues related to credit balances and posting.
Job Qualifications
  • Associate's Degree in Accounting, Business Administration, Finance or at least two (2) years in a related field which can be substituted for a degree.
  • Preferred minimum of two (2) years of healthcare experience in the area of reimbursement methodologies including managed care contracts, Medicaid and Medicare.
  • Preferred knowledge of electronic remittance posting, interpretation of explanation of benefits, cash applications and batch posting processes.
  • Preferred knowledge in third party billing and collections in a hospital setting.
  • Excellent analytical, communication and organizational skills with strong attention to detail.
  • Self-starter with the ability to work with minimal supervision.
  • Proficient PC skills including Microsoft Outlook, Word and Excel.
  • Must be able to function and meet deadlines under stressful conditions and prioritize work flow.

Job Duties and Responsibilities
  • Processes third party and patient refunds in adherence with company policy.
  • Researches credit balance accounts for possible refund or retraction.
  • Reviews incoming refund requests, via mail or fax from insurance or audit companies, for validity and responds appropriately.
  • Sends any necessary adjustments, posting corrections or payment transfers to the Payment Poster Specialist.
  • Coordinates refunds/retractions with third party vendors working on behalf of Halifax Health in accordance with company policy.
  • Compose letters or faxes disputing refunds to insurance or audit companies.
  • Call insurance companies to obtain additional information concerning the credit balance.
  • Complete audits from insurance companies or internal compliance in a timely manner.
  • Submits refund posting report to the Accounting department weekly.
  • Responds to system tasks in a timely manner.
  • Contributes to effective working relationships by demonstrating a positive and helpful attitude with co-workers.
  • Maintains privacy strictly adhering to HIPAA guidelines.
  • Performs other duties as assigned

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