IBS Payment Specialist I

General Summary

Under the supervision of the Supervisor/Manager of the Payment Department and in compliance with established policies and procedures, the Payment Specialist I performs support functions for the payment department. Functions may include processing Customer payments (Checks, ACH, Wire, Online Payment, Credit Card, etc.) to our customer’s accounts. The payments are processed thru our OCR software and Core system. Associate may also research payments to refund/return to customers/clients as well as any correspondence. All responsibilities may not be performed by all incumbents.

ESSENTIAL FUNCTIONS

• Verify and post electronic and manual payments to the non-recourse system with assistance of OCR software.
• Assist in the mail room by opening, sorting and scanning checks.
• Assist with other mail room duties, such as placing postage on outgoing mail and distributing miscellaneous mail to appropriate areas.
• Initiate request(s) to return or forward checks to customers/clients.
• Operate one or more standard office machines such as computer, calculator, scanner and copier.
• Initiate the transfer of invoices, refunds and charge backs, subject to approval of authorized associates.
• Prepare refunds for distribution to customers/clients.
• Scan adjustments and other documents to be uploaded into Document Management Software.
• Review and work reports to clear any unresolved payments on customer’s accounts.
• Perform research as necessary for customers pertaining to application of their payment.
• Answer calls from customers and/or clients to address any questions they may have about payment application.
• Maintain good client/customer relations.
• Assist other Departments as needed.
• Provide support for the Company’s sales efforts, which include promoting company services as opportunities arise.
• Perform other duties as assigned.

WORKING CONDITIONS:

• Generally good, with little exposure to noise, extreme temperatures, dust or other adverse factors.
• Considerable effort and eyestrain from continued checking on the accuracy of all work leaving the department.

MINIMUM LEVEL OF PREPARATION AND TRAINING

• A high school diploma or equivalent
• Data Entry and/or Payment skills are preferred

REQUIRED SKILLS, KNOWLEDGE AND ABILITIES

• Ability to key numbers with excellent accuracy.
• The ability to accomplish multiple objectives in a fast-paced environment.
• Strong communication and team-work skills.
• Ability to develop knowledge of IBS products, bank products, services and processes.
• Ability to operate basic office equipment.
• Working knowledge of the Microsoft Office Applications of Word, Excel and Outlook.

Employees are required to perform other duties as assigned by management. Management reserves the right to change this job description as needed.