Statewide Energy Specialist

The Statewide Energy Specialist for Action Inc.'s Energy Department is a full time, exempt position, with a schedule of Monday through Friday, 8:30-4:30. The Energy Department is located in Peabody, but the position requires travel within working hours to various residential dwellings within Massachusetts.

Summary:

The Statewide Energy Specialist is responsible for providing client and contractor/vendor support by assigning jobs to contractors, monitoring job progress, and processing project closeout documentation in coordination with the Lead Vendor Implementation (LVI) initiative. Responsibilities include project management and quality control inspections for completed LVI energy efficiency work in 1-4 unit residential dwellings throughout the Commonwealth of MA. Efficiency measures include but are not limited to: Weatherization (insulation, air sealing, etc.), energy efficient lighting upgrades, energy efficient appliance upgrades, high efficiency heating system upgrades, air-source heat pump/ductless mini-split retrofits, and more.

Essential Duties and Responsibilities:

• Review of LVI project scope submissions from subcontracted vendors through web-based project management platforms.
• Visual and diagnostic quality control of installed measures by subcontracted vendors.
  • Visual inspection, combustion safety testing, air flow diagnostics, IR imaging, customer satisfaction survey, etc.
• Submission of final project files for invoicing and funding source reporting.
• Monitor work in progress by subcontractors to determine that work performance and materials are used in conformance with accepted standards as required by funding source.
• Conduct technical screening of single-family energy efficiency projects submitted by Home Performance Contractors across the State
• Perform post-inspections on all single-family efficiency projects to ensure that work performed meets the required standard.
• Respond and resolve client, contractor, and vendor inquiries in a timely fashion.
• Ensure the efficient processing of work orders, invoices, customer requests and emails, entering information into database in a timely manner.
• Operational area includes the entirety of the National Grid service territory in the Commonwealth of Massachusetts.
• Provide timely and accurate data as requested by managers and funding sources.
• Attend and participate in departmental, organization-wide, and other meetings.
• Act in the best interest of the organization, reflecting the values of teamwork, collaboration, and mutual respect.
• Other duties as assigned.

Qualifications:

• 5 years' experience in building/construction trades and/or energy efficiency work.
• Building Performance Institute (BPI) certifications preferred.
• Drivers' license required and reliable daily transportation.
• Excellent problem solving /judgment skills and a high level of attention to detail and accuracy.
• Good organizational, interpersonal oral and written communication skills.
• Ability to work independently and as a team in a fast paced, detail oriented and environment.
• Basic computer skills.
• Second language desired.

• Excellent customer service skills

Physical Demands: Must be able to bend, stoop, stand, kneel, and sit for long periods, able to lift and climb ladders and lift up to 50 lbs.