Call Center Rep

PyjamaHR

San Jose, CA

Expired: 12 days ago Applications are no longer accepted.

Full-Time

Job Description

Overview

The Call Center Representative is a crucial role in our organization, serving as the first point of contact for customers seeking assistance. This position plays a key role in maintaining customer satisfaction and enhancing the company's image through effective communication and prompt resolution of issues. The Call Center Rep will contribute to the overall success of the company by providing exceptional customer service and ensuring that customer needs are met efficiently.

Benefits and Perks:

Key responsibilities

Answering incoming calls and responding to customer inquiries.
Resolving customer complaints and issues in a professional and efficient manner.
Processing orders, forms, applications, and requests.
Providing information about products and services to customers.
Handling customer accounts and maintaining accurate records.
Following predefined scripts and call handling procedures.
Identifying and escalating priority issues to the appropriate channels.
Meeting and exceeding call center metrics, including call quality and productivity targets.
Adhering to company policies and procedures at all times.
Collaborating with team members and sharing best practices.

Required qualifications

High school diploma or equivalent; additional certification in customer service is a plus.
Prior experience in a customer service role, preferably in a call center environment.
Excellent communication skills, both verbal and written.
Strong problem-solving abilities and the capability to handle challenging situations.
Ability to multitask and prioritize responsibilities effectively.
Exceptional customer service and interpersonal skills.
Proficiency in using call center technology and software.
Strong attention to detail and accuracy in data entry and record-keeping.
Ability to work in a fast-paced and dynamic environment.
Flexibility to work in shifts and adapt to changing work schedules.