Maintenance Supervisor

A Maintenance Supervisor is responsible for ensuring that the physical aspects of the property meet the company’s established standards. This is done for safety, appearance, and operational efficiency reasons and must fall within the budgeted financial goals. A Maintenance Supervisor leads the on-site maintenance staff and participates in the diagnosis of problems and repair in areas such as HVAC, electrical, plumbing, pool, carpentry, dry walling, exterior structural, and appliance.

Maintenance Supervisor Duties & Responsibilities

• Provide expected and unexpected service to residents while maintaining the company’s investment.
• Supervise Service Technicians including delegating work, reviewing service requests, and training.
• Troubleshoot service requests daily for residents prioritizing the service requests and ensuring they are completed in a timely manner.
• Prepare vacant units, as needed, for new residents ensuring that the unit meets the company’s standards/checklist.
• Review vendor bids and schedule vendors.
• Review contractor bids and schedule contractors.
• Track inventory and order supplies, code bills and manage the budget.
• Inspect all aspects of property; grounds, building, vacant apartments, and fire alarms, as part of preventive maintenance and curb appeal.
• Work with Property Manager to oversee capital improvement projects.
• Schedule and track service requests, assisting with service request issues; troubleshoot, when applicable.
• Be available for quick responses per Company policy.
• Rotational on-call is required
• Attend and participate in staff meetings as required or requested.
• Other responsibilities as assigned by the Property Manager or Maintenance Manager.

Maintenance Supervisor Requirements & Skills

• Education Requirement: High School Diploma/GED equivalent
• Work Experience: Minimum 3 - 5 years of prior maintenance supervisor experience required
• License/Certifications: HVAC certification is required. Valid driver’s license and reliable transportation required
• Providing your own tools is required.
• Administrative Skills – ability to interpret Company policies and procedures, and track inventory and bids.
• Analytical Skills – ability to read blueprints, ability to troubleshoot service request problems, and consider alternative methods/ materials if necessary are unavailable.
• Communication/Language Skills – ability to read and comprehend warning labels and service requests, ability to effectively communicate with residents and other property staff.
• Coordinating Skills – ability to prioritize projects, service requests, and other tasks, ability to maintain records and schedule tasks for Service Technicians, ability to handle unforeseen circumstances.
• Computer Skills – Outlook, One-Site (if assigned to payables).
• Creative Skills – ability to find the most efficient way to complete a task, continuously look for ways to retain residents, and improve the property.
• Leadership Skills – ability to provide direction and assistance to the maintenance staff as a role model.
• Manual Skills – Changing locks, cleaning, snow removal, and groundskeeping, as needed.
• Maintenance Skills – plumbing, electric, HVAC, carpentry, appliance repair, painting, drywall, pool.
• Mathematical Skills – ability to manage budget, ability to calculate pricing and discounts, ability to calculate square footage, and read proper measurements.
• Other Skills – confidentiality, customer service, decision-making, initiative, patience, professionalism, teamwork.