Client Experience Administrator

UOVO

Los Angeles, CA

Vision , Medical , Dental , Paid Time Off , Life Insurance , Retirement
Full-Time

Job Description

Description

ABOUT UOVO

Are you ready to embark on a journey where your passion for art, fashion, culture, and excellence converge? Welcome to UOVO—the epitome of sophistication in storage, management, and logistics of valuable art, fashion, and wine. We invite all voices, experiences, and talents to join us and become part of an unparalleled journey where your career aspirations align with the remarkable. With state-of-the-art facilities across the country, we work towards exceeding expectations, for both our clients and employees alike.

At UOVO, we are more than logistics; we are architects of bespoke solutions and curators of extraordinary experiences. From climate-controlled storage to private viewing galleries, industry-leading technology to a full suite of services, UOVO crafts tailored solutions that go beyond preservation—they elevate.

As part of the UOVO team you will work alongside industry professionals who share a passion for art, fashion, and logistics in a collaborative environment where your expertise contributes to the best-in-class employment and client experience UOVO provides!

CLIENT EXPERIENCE ADMINISTRATOR, Los Angeles

UOVO, the nation’s leading provider of storage and services for art, fashion, wine, archives, and

collectibles, seeks a Client Experience Administrator to join its dynamic and growing team. As the first

point of contact for all incoming visitors, the Client Experience Administrator is responsible for providing exceptional client service while fielding inquiries and fulfilling requests. The Client Experience Administrator liaises with internal teams to arrange for viewings, appointments, and special events, as needed. Additionally, this person is responsible for upholding a welcoming and inclusive environment for all clients, vendors, and staff.

This is an entry-level position ideal for someone with 1-2 years’ client-facing, administrative experience who is passionate about art and culture. The successful candidate will possess strong written and interpersonal communication skills, have a positive attitude, be technologically adept, and be a collaborative team player. Experience in and enthusiasm for the art world is valued. Discretion and the ability to handle sensitive information with tact is a must.

Core Responsibilities

Serve as the primary point of contact for all visitors by answering questions and fulfilling requests in person
Answer and direct incoming calls and email inquiries appropriately and swiftly
Verify access control credentials for all visitors, ensuring that facility security measures are upheld
Generate database inquiries, profiles, and notes for all incoming prospects
Maintain consistent brand voice across all channels of written, verbal and social media communication
Manage department budgets in conjunction with the processing and reconciliation of incoming invoices, client gifts, and office expenses
Maintain shared calendars with adherence to company standards
Promote an inclusive, welcoming office culture through development of staff birthday calendars, execution of local Staff Art Shows, and setup for monthly lunches
Perform essential administrative functions, including ordering office and kitchen supplies, managing mail flow for internal teams, and providing cross functional support
Adhere to all company policies, procedures, and business ethics codes
Other duties as assigned by manager

Qualifications & Skills

Bachelor’s degree with 1-2 years’ relevant work experience required
Motivated, attentive, and reliable team player able to succeed in a fast-paced environment
Proven ability to support multiple concurrent projects
Exceptional administrative, written, communication, and organizational skills with strong attention to detail
Professional and courteous demeanor, both in person and on the phone
Fluency in Spanish is required
Ability to carry up to 25 pounds in support of incoming and outgoing mail or other projects
Knowledge of art and/or fashion preferred

This position requires on-site presence at UOVO’s Los Angeles facility five days a week (Monday-Friday, 8:40-5:10). Administrator may occasionally be asked to work additional hours, including weekends.

Compensation & Benefits

UOVO offers competitive compensation, commensurate with experience.

UOVO offers a robust suite of benefits including:

100% employer-covered medical plan option for team members as well as multiple Medical, Dental, and Vision plans options.
2 weeks annual paid vacation, with bi-annual increased vacation awards throughout the first 5 years of service
10 paid holidays plus one additional floating holiday
Company-Sponsored Parental Leave policy
Company-Sponsored Paid Sick Leave
100% 401k Employer match up to 3% of team member contributions.
Flexible Savings Account, Commuter Benefits, and Childcare Benefits
Company-sponsored Life Insurance and Long Term Disability Benefits
Monthly Team Lunches and Birthday celebrations
Team member Recognition Program ( the “Eggcellence Awards”)