Sr. Content Specialist

Cypress HCM

San Diego, CA

Full-Time

Job Description

Sr. Content Specialist

Our client’s Partner Enablement organization is responsible for working closely with their partner ecosystem and jointly driving business growth through enablement, capacity building, and strategic planning.

Reporting to the Sr. Manager of Partner Content Strategy, this role will maintain the alignment of resources and activities critical to the curation of partner content on the Partner Success Center, supporting content effectiveness and a corporate culture of content governance rules and practices. Conducts content and performance reviews with business, enablement, and content groups. Works with multiple subject matter experts, content owners, and stakeholders across the business focusing on optimizing user experience. Creates publisher/training tools and resources in Adobe Experience Manager (AEM).

This role requires a well-rounded individual who has excellent organizational and interpersonal skills, building trust and credibility with program stakeholders while managing a productive partnership for success. Project management, solid technical skills, and broad execution capabilities will be required.

A strong ability to collaborate and manage a wide range of content management initiatives is a must. This person will be capable of working in a fast-paced environment and will be passionate about enabling others. They will have excellent verbal and written communication skills and be able to work independently.

If you have a stellar background in content management, user experience, and tech, a passion for change, and an ability to work effectively with a diverse and driven global team, then we’d love to hear from you.

Responsibilities:

Content Management and Governance – Implement content governance through naming conventions, tagging, and curation policies using Adobe Digital Asset Manager
Requests – evaluate and manage the intake of new content both from content owner requests and content through the DAM/Brightcove integration.
Configure – Configure enablement content and page experiences for optimal usability by Partners. Utilize tools such as AEM and WalkMe to optimize the user experience.
Publishing- Edit and publish pages in Adobe Experience Manager; become an expert in AEM and DAM publishing standards; understand components and experience fragments.
Governance – Implement content governance through naming conventions, tagging, and curation policies. Conducts regular audits to ensure governance compliance.
Testing – tests site, pages, and workflows to ensure features and functions work.
QA - Provides quality assurance on all site pages, navigation, and smart pages for grammar, upholding page standards, and ensuring links are active and work.
Audits – Maintain content integrity through continual audits, content retirement, and process enhancements and by ensuring publishers are adhering to governance procedures.
Training – Create training on tools and processes for publishers and content creators.
Reporting – Create, compile, manage, and distribute role-specific reports for stakeholders.
Support – respond to Partner inquiries and troubleshooting requests.

Qualifications:

4+ years of Project/Content experience, preferably in a software company.
Minimum of 3+ years’ experience in partner ecosystem organizations within IT or software with a demonstrated track record of successfully executing enablement programs for partners.
Deep understanding of Adobe Experience Manager and Digital Asset Manager taxonomy and internal tools to help develop integrated and automated processes and create personalized experiences for our partner ecosystem.
Understanding of WalkMe capabilities is a plus.
Outstanding communication skills to interact with Stakeholders providing technical guidance on components usage, assets, templates, page creation, and web internal taxonomy while coordinating/aligning with internal cross-functional teams.
Attention to detail to be able to test hyperlinks functionality and new pages, cross-browser, cross-platform, and cross-device while checking for inconsistencies.
Deep understanding of project processes /systems to estimate lead times required for project delivery.
Excellent written and verbal communication, including strong editing, grammar, and proofreading skills.
Self-motivation to roll up your sleeves and create your own innovative path in a fast-paced environment.
Critical thinking: the ability to seek information, analyze alternatives, and make conclusions or form opinions/recommendations.
Highly responsive to internal customer and external partner stakeholder requests
High energy level, a “can do” attitude, a natural sense of curiosity, and a growth mindset.
An effective time manager, capable of developing and delivering/executing tactics on multiple projects, on time and on budget.
Ability to maintain a high level of productivity in a fast-paced, team environment while managing multiple competing priorities.
Diplomacy, integrity, and presence that enable you to work effectively at all levels within a large heavily matrixed organization.
A positive demeanor, with a sense of purpose and the ability to enjoy doing the most impactful work of their career.
Bachelor’s degree required.

Required Competencies for Success:

Leadership competencies

Drive results - Consistently achieving results, even under tough circumstances.
Nimble learning - Achieving learning through experimentation when tackling new problems.
Collaboration - Building trusted relationships and turning conflicts into opportunities to collaborate.
Self-development - Is curious and is actively seeking new ways to grow and learn.

Core Competencies:

Ensures Accountability – Holds self and others accountable to meet commitments.
Execution Focus – Consistently achieving results even under tough circumstances.
Strategic Mindset – Seeing ahead to future possibilities and translating them into breakthrough strategies.

Functional competencies:

Persuades - Using compelling arguments that convey a clear understanding of the unique needs of different audiences to gain the support and commitment of others.
Situational adaptability - Adapting approach and demeanor in real time to match the shifting demands of different situations.
Trusted Advisor - The person the client/ customer/ peer turns to when an issue arises, often in times of great urgency: a crisis, a change, a triumph, or a defeat.

Compensation: $32.00 - $43.50 per hour

ID#: 33012400