Warranty Support Rep
- $22 Hourly
- Contractor
We are seeking an Warranty Support Rep to join the company, a premier supplier, in City of Saint Peters, MO USA While working in this clean, not climate-controlled facility you will have the opportunity to be directly involved in the evolution of the industry. Come work for a company that has been consistently recognized among the Best & Brightest Companies to Work For. Immediate interviews are available, apply today!
Schedule: Mon-Fri 6:45am-5pm CST, flexible within this time window 8.5 hour shift, 8 hour shift with 30 min lunch During training 8am-4:30 CST
Job Description Summary:
Customer Centric and Customer Relationship Management Product Knowledge and Application Solution Focused Resiliency & Agility
Key Competencies
Customer Centric and Customer Relationship Management
Product Knowledge and Application
Solution Focused
Resiliency & Agility
Main Responsibilities:
- Resolve customers’ service or order complaints by performing activities such as warranty lookup, order investigation, warranty claim and order completion, invoice refunds and claim/order assistance.
- Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments. Refer unresolved customer grievances to designated departments for further investigation.
- concise, easy-to-read
- Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
- Ability to multi-task between different phone and email queues
Job Requirements ( Top Skills)
Associates Degree or equivalent 3 to 5 years customer service-related experience required.
Collaborates well with internal and external parties Verbal and written communication skills Attention to detail Customer service skills and interpersonal skills Ability to work independently and manage one’s time.
Ability to accurately document, record and maintain customer/client information.
Time management and multi-tasking skills.
Previous experience with computer applications, such as MS Outlook or data entry software.
Education/Experience:
Associate degree in business or related field preferred.
The Company is an Equal Opportunity Employer and is committed to creating an equitable and inclusive environment for all.
Address
Acro Service Corporation
City of Saint Peters, MOIndustry
Business
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