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Warranty Representative Jobs (NOW HIRING)

The Shyft Group

Warranty Representative

Novi, MI · On-site

$14.50 - $18.75/hr

Warranty Representative | Bristol, IN (North) Regular Employee | Salary Non-Exempt What you'll do: Summary The Warranty Representative is the customer's first contact when repairs are needed on new ...

Musco Sports Lighting

Warranty Representative

Oskaloosa, IA

$14.50 - $18.75/hr

Warranty Representative The Musco Warranty department has an opening for a Warranty Representative at our Oskaloosa office . This position will monitor Musco alarm reports from the field and follow ...

Musco Sports Lighting

Warranty Representative

Oskaloosa, IA · On-site

$14.50 - $18.75/hr

Warranty Representative Department:Warranty Location:Oskaloosa, IA START YOUR PROFILE ( Warranty Representative The MuscoWarrantydepartment has an opening for aWarranty Representativeat ourOskaloosa ...

Musco Sports Lighting

Warranty Representative

Oskaloosa, IA

$14.50 - $18.75/hr

Warranty Representative The Musco Warranty department has an opening for a Warranty Representative at our Oskaloosa office . This position will monitor Musco alarm reports from the field and follow ...

The Shyft Group

Warranty Representative

Bristol, IN · On-site

$16.25 - $20.75/hr

The Warranty Representative works independently in afast-paced team environment. This individual is responsible for theverification of Warranty claims, parts and claim entry, locating servicecenters ...

Musco Sports Lighting

Warranty Representative

Oskaloosa, IA · On-site

$14.50 - $18.75/hr

Warranty Representative The Musco Warranty department has an opening for a Warranty Representative at our Oskaloosa office . This position will monitor Musco alarm reports from the field and follow ...

Smith Douglas Homes

Warranty Representative

Huntsville, AL · On-site

$14.75 - $19/hr

Warranty Representative At Smith Douglas Homes, our mission is to enhance people's quality of life by creating opportunities for homeownership. We believe that mission starts with our people. When ...

Van Metre Companies

Warranty Representative

Fairfax, VA · On-site

$62K - $70K/yr

Warranty Representative At Van Metre, we believe that each employee contributes directly to our growth, success, and culture. We seek out candidates who love to challenge themselves and work with ...

The Shyft Group

Warranty Representative

Bristol, IN · On-site

$16.25 - $20.75/hr

Warranty Representative | Bristol, IN (North) Regular Employee | Salary Non-Exempt What you'll do: Summary The WarrantyRepresentative is the customer's first contact when repairs are needed on ...

Lennox International

Lead Warranty Rep

Stone Mountain, GA · On-site

$58K - $75K/yr

What Drives Success As the Lead Warranty Representative , you will provide day-to-day leadership and support to the Warranty team while serving as a key resource for complex and escalated warranty ...

Lennox International

Lead Warranty Rep

Stone Mountain, GA · On-site

$58K - $75K/yr

As the Lead Warranty Representative , you will provide day-to-day leadership and support to the Warranty team while serving as a key resource for complex and escalated warranty issues. This role ...

Lennox International

Lead Warranty Rep

Stone Mountain, GA · On-site

$58K - $75K/yr

What Drives Success As the Lead Warranty Representative , you will provide day-to-day leadership and support to the Warranty team while serving as a key resource for complex and escalated warranty ...

The Shyft Group

Warranty Representative

Bristol, IN · On-site

$16.25 - $20.75/hr

Warranty Representative Bristol, IN (North) Regular Employee Salary Non-Exempt What you'll do: Summary The WarrantyRepresentative is the customer's first contact when repairs are needed on ...

Lennox International

Lead Warranty Rep

Stone Mountain, GA · On-site

$58K - $75K/yr

What Drives Success As the Lead Warranty Representative , you will provide day-to-day leadership and support to the Warranty team while serving as a key resource for complex and escalated warranty ...

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How much do warranty representative jobs pay per hour?

As of Sep 14, 2026, the average hourly pay for warranty representative in the United States is $18.05, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $19.23 per hour, depending on experience, location, and employer.

What is a warranty representative?

A Warranty Representative is a professional responsible for handling warranty claims and issues on behalf of a company, typically in industries like automotive, appliances, or construction. They review warranty requests, determine if products or services are eligible for coverage, and coordinate repairs or replacements as needed. Warranty Representatives also communicate with customers, service providers, and manufacturers to ensure claims are processed efficiently and according to company policies. Their role helps maintain customer satisfaction and ensures compliance with warranty agreements.

What are the key skills and qualifications needed to thrive as a warranty representative, and why are they important?

To thrive as a Warranty Representative, you need a solid understanding of warranty policies, strong problem-solving abilities, and experience in customer service, often supported by a high school diploma or equivalent. Familiarity with warranty management systems, CRM software, and product databases is typically required. Excellent communication, attention to detail, and conflict resolution skills help build trust and efficiently resolve customer issues. These skills ensure customer satisfaction, efficient processing of claims, and the maintenance of positive company-client relationships.

What are some common challenges faced by warranty representatives, and how can they effectively handle them?

Warranty Representatives often face challenges such as managing high volumes of claims, handling dissatisfied customers, and interpreting complex warranty terms. To effectively handle these issues, strong organizational and communication skills are key, as is the ability to remain calm and empathetic under pressure. Successful representatives proactively collaborate with service technicians, suppliers, and customers to resolve claims efficiently, ensuring timely and accurate documentation throughout the process.

What is the difference between Warranty Representative vs Customer Service Representative?

AspectWarranty RepresentativeCustomer Service Representative
Required CredentialsHigh school diploma; knowledge of warranty policiesHigh school diploma or equivalent; communication skills
Work EnvironmentAutomotive, electronics, or appliance industriesVarious industries including retail, telecom, and services
Employer & Industry UsageManufacturers, service providers, dealershipsRetailers, service centers, call centers

Warranty Representatives focus on managing warranty claims, verifying coverage, and liaising with repair services, often within manufacturing or automotive sectors. Customer Service Representatives handle general inquiries, assist customers, and resolve issues across diverse industries. While both roles require strong communication skills, Warranty Representatives have specialized knowledge of warranty policies, making their roles more technical in nature.

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Warranty Representative jobs near you
Infographic showing various Warranty Representative job openings in the United States as of August 2026, with employment types broken down into 86% Full Time, 12% Part Time, and 2% Contract. Highlights an 64% Physical, 1% Hybrid, and 35% Remote job distribution, with an average salary of $37,548 per year, or $18.1 per hour.

Warranty Representative

Novi, MI • On-site

The Shyft Group
Motor Vehicle Manufacturing • 1 - 5K employees
Learn more about The Shyft Groupexternal

$14.50 - $18.75/hr

Other

Medical, Dental, Vision, Life, Retirement

This job post has expired 3 days ago. Applications are no longer accepted.

The Shyft Group rating

6.9

Company rating: 6.9 out of 10

Based on 14 frontline employees who took The Breakroom Quiz

Job description


Warranty Representative | Bristol, IN (North)
Regular Employee | Salary Non-Exempt
What you'll do:

Summary

The Warranty
Representative is the customer's first contact when repairs are needed on new
Utilimaster trucks. The Warranty Representative works independently in a
fast-paced team environment. This individual is responsible for the
verification of Warranty claims, parts and claim entry, locating service
centers, as well as other customer service endeavors.
JOB RESPONSIBILITIES

  • Provide "Best in Class" Customer Service to Fleet
    Managers, owners, and service centers
  • Receive warranty calls in a call center setting
  • Respond promptly, accurately, and professionally
    to customers on the phone and in email
  • Deescalate customer concerns
  • Determine warranty coverage for Utilimaster vehicles and
    Aftermarket field installs
  • Create and manage new warranty cases, send follow ups,
    coordinate cross-functional information gathering and dissemination to
    assist customers.
  • Research the required parts for repairs, which includes
    interpreting build orders, BOMs, and parts assemblies
  • Place warranty parts orders.
  • Approve estimates, negotiate labor hours, and provide
    approvals for warranty repairs
  • Code and enter warranty claims for payment to customers
    and service centers
  • Convert international claims to US dollars for payment
  • Work directly with Fleet customers to determine
    warranty coverage, vet validity of claims, and pay claims according to previously
    negotiated labor times
  • Set up new service centers for warranty repairs
  • Assist customers in navigating Utilimaster recall
    repairs including providing parts and repair instructions. Report recall completions to assist in
    accurate NHSTA reporting.
  • Collaborate with Technical Support to assist in
    answering customer technical questions
  • Work with Segment Engineers to assist with special projects and request assistance with option BOMs, schematics, and drawings not readily available to the warranty team
  • Work with the warehouse team for visibility on parts availability, SRTs, and lead times.
  • Work cross-functionally to report and investigate warranty issues, request Quality holds and Stop Ship flags to prevent units with known issues from being released to the customer.
  • Participate in and complete company training modules
What you need to be successful:

QUALIFICATIONS

  • Strong Customer Service / Customer Relations skills
  • Excellent Verbal / Written Communications using Microsoft Office, Outlook, Aurora, and Salesforce.Salesforce experience is a plus.
  • Detail-oriented with emphasis on speed and accuracy
  • Problem-solving, critical thinking, and de-escalation skills
  • Ability to work in a team environment and work independently as well
  • Excellent attendance
  • Be the voice of the customer to the entire Utilimaster organization
  • Knowledge of Utilimaster products; Walk-in Van, Truck Body, Upfit Vans, their assembly and operation
  • Ability to interpret build orders, BOMs, and assembly prints

EDUCATION AND OTHER
REQUIREMENTS

  • HS
    Diploma or GED Required
  • Associate
    or Bachelor degree Preferred
  • Functional Experience
    2 - 5 Years

Why Aebi Schmidt Group?
Our people are our greatest asset, and your success is our success! That's why we provide comprehensive benefits that support your health, financial security, and work-life balance-so you can thrive both personally and professionally.
  • Health & Wellness: Medical, Dental, Vision, HSA/FSA, Wellness Plan
  • Financial Security: 401(k) with match, Disability, Life Insurance
  • Work/Life & Growth: Educational Reimbursement, EAP, Dependent Care


At Aebi Schmidt Group, we don't just offer benefits-we invest in your well-being. Join us and experience the difference!
Who we are:
The Aebi Schmidt Group is a
global leader in intelligent solutions for customers who care for clean and
safe infrastructure and cultivate challenging grounds.
At Aebi Schmidt USA, we are
proud to offer a wide range of high-quality products designed specifically for
your unique needs. Our global product brands bring you an exceptional variety
of equipment for both summer and winter maintenance, airport operations, and
agricultural technology. From sweepers and trailers to spreaders and snowplows,
we have the equipment you need to tackle any challenge. Our dedicated workforce
is committed to helping you achieve economic, safe, and efficient solutions
that improve your performance and overcome any obstacle.
Our mission at Aebi Schmidt
Group is to go beyond individual projects and strive for total solutions. We
believe in providing you with comprehensive and integrated systems that enable
efficient and effective operations. Whether you're behind the wheel of a
snowplow truck in winter, cleaning the streets in summer, keeping airport
runways clear, or hauling rental equipment on a trailer, we have a custom
solution to help you overcome any challenge that the environment might throw at
you.
Equal Employment Opportunity (EEO)
Aebi Schmidt Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, genetic information, status as a protected veteran or status as a qualified individual with a disability, or any other characteristic protected by applicable federal, state, or local law.
If you have a disability and would like to request an accommodation in order to apply, please email us at careers@aebi-schmidt.com.
Aebi Schmidt Group is an E-Verify Employer
Aebi Schmidt Group uses E-Verify, which is an online system operated by the U.S. Department of Homeland Security in partnership with the Social Security Administration to verify employment eligibility and validate social security numbers. Through participation in the E-Verify program, information entered on Form I-9 will be provided and compared to information available at both of these agencies. See posters for more details. E-Verify Notice U.S. Right to Work Notice.

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