Help Desk Support Specialist

Akira Technologies is seeking a Help Desk Support Specialist to serve as an initial point of contact for troubleshooting hardware and software issues. The role will be supporting the Naval Sea Systems Command (NAVSEA) for the development and sustainment of shore-based ship maintenance and logistics automated information systems.

Work will be performed in Norfolk, VA.

The Help Desk Support Specialist must possess a comprehensive grasp of job responsibilities and meet all service-level standards regarding response time and quality. This position works under the close direction of senior personnel in the functional area.

Job Duties:

• Serve as the initial point of contact for troubleshooting hardware and software problems.
• Respond to end-user phone, email, or chat requests for support to resolve basic computer, application, system, device, access, or performance issues.
• Utilize product information or solution database to research, troubleshoot, and deliver solutions.
• Advise users on the methods, steps, and actions to resolve and avoid future issues and provides documentation as needed.
• Document incidents using help desk systems or tools.
• Escalate problems to appropriate levels or teams to achieve issue resolution.
• Support installs or upgrades of software or devices, set up user profiles, or re-set passwords.

Job Qualifications:

• High School graduate
• 2+ years of experience in the field or in a related area.
• Possesses knowledge of commonly used concepts, practices, and procedures in help desk support.
• Secret clearance

About Akira Technologies

Akira strives to meet and exceed the mission and objectives of US federal agencies. As a leading small business cloud modernization and data analytics services provider, we deliver trusted and highly differentiated solutions and technologies that serve the needs of our customers and citizens. Akira serves as a valued partner to essential government agencies across the intelligence, cyber, defense, civilian, and health markets. Every day, our employees deliver transformational outcomes, solving the most daunting challenges facing our customers.

Akira is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.