Technician

Join us at Easy Ice! We’re a growing company that provides an all-inclusive commercial ice machine subscription to business owners nationwide. We’ve been changing our industry for the better since we started in 2009, and we’re not slowing down anytime soon. As a member of our team, you’ll be helping restaurants, bars, hospitals, hotels, and other businesses get the ice they need without spending a fortune or stressing out. We’ll invest in your professional development and overall quality of life because we know employee satisfaction is key to our success. Easy Ice doesn’t just want to be the #1 commercial ice machine solution in America—we also want to be one of the best places to work.

Easy Ice continues to grow and seeks a bright, highly motivated Technician to join our team in the Oklahoma City market. In this role, you work independently to clean, maintain, troubleshoot and install our ice machines, aiming to increase equipment life and reliability, reduce service calls and emergency ice purchases, all while increasing customer happiness and loyalty. The ideal technician demands the best of themselves and their colleagues to deliver outstanding results.

Enjoy great pay in fun atmospheres – restaurants, hotels, offices, warehouses – wherever ice machines are needed. If you are mechanically skilled, enthusiastic and able to forge lasting relationships among internal and external customers, we want to hear from you.

POSITION SUMMARY:

The Technician position requires the highest level of professionalism, problem solving and communication skills for this critical, customer-facing role. The technician works independently, providing technical service to clean ice machines at various locations, while delivering the desired customer service experience. The PM Technician aspires to drive service success that improves customer satisfaction and maximizes customer retention. The successful, results-oriented technician will be able to clean ice machines, aiming to increase equipment life and reliability, reduce service calls and emergency ice purchases, all while increasing customer happiness and loyalty. The PM Tech will demand the best of themselves and their colleagues to deliver outstanding results.

ESSENTIAL DUTIES AND RESPONSIBLITIES:

• Service and clean ice machines as required
• Check in and out with on duty manager being courteous at all times
• Pick up and deliver ice as needed for service calls
• Report any additional actions required to keep our customers happy (parts/clean/replace)
• Pick up payments, shut off and/or pull equipment as required
• Document actions by completing forms, reports, logs, and records
• Help to maintain the cleanliness, organization, and safety of the shop
• Maintain cleanliness of vehicle ensuring all ice and trash is removed at the end of your shift
• Check vehicle fluids, wipers and tires to help maintain a long service-life
• Contribute to team effort by performing other duties as assigned
• Project a positive Easy Ice/Automatic Icemakers brand image

POSITION QUALIFICATIONS:

Education:

• High school diploma or general education degree (GED)
• Vocational/Technical Training preferred

Experience:

• 3-6 months’ proven field service experience
• Demonstrated track record of delivering highest level of customer satisfaction

Certificates, Licenses and Registrations:

• Must have a valid driver’s license with a clean driving record
• Ability to pass company background check and drug test

ADDITIONAL REQUIRED ATTRIBUTES:

• Strong command of company’s policies and procedures
• Continuously evaluate and identify opportunities to drive process improvements that positively impact the customer’s experience
• A desire to continually increase your knowledge of the industries we serve; and, products, services and processes our company can produce
• Exhibit good decision making, analytical problem solving and excellent organizational abilities
• Communicate clearly and professionally, both verbally and in writing, and possess excellent interpersonal skills
• Maintain a positive, “can do” attitude

WORK ENVIRONMENT and PHYSICAL DEMANDS:

• The employee is often required to stand; walk; sit; use ladders; use hands to manipulate, handle, or feel surfaces, parts and tools; reach with hands and arms and stoop, kneel, crouch, or crawl
• Occasionally lift and/or move up to 75 pounds
• Stands for extended periods of time (6+ hours per day)
• While the noise level in the work environment is usually somewhat quiet, the worker may be subject to elevated noise levels
• Drive a vehicle for up to 60 percent of the hours worked
• Ability to work flexible shifts and adapt to changing work schedules

The above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not intended to be an exhaustive list of all job duties performed by the personnel so classified.