Full Time Agent Services Technician

Ready to become part of a real estate team that values family, the agent experience, teamwork, and fun?

Are you ready to become a valued member of a dynamic real estate team that prioritizes family, the agent experience, teamwork, and fun? Welcome to Berkshire Hathaway HomeServices Kee Realty, a leading real estate firm with 10 offices across Metro Detroit. We are currently seeking a full-time Agent Services Technician to join our Rochester location. Our mission is to deliver exceptional service to our agents and clients in every transaction. If you are enthusiastic, customer-oriented, and ready to embrace our values, we welcome you to join us in helping people achieve their dream of homeownership. This position requires flexibility in location. Our Birmingham, Rochester, and Oxford locations support each other with staffing. There may be days you work out of one of the other offices.

Job Description

We are seeking a versatile professional with exceptional communication skills and a positive attitude to join our team as an Agent Services Technician. In this role, you will serve as the first point of contact for clients and agents, manage various real estate computer programs, and play a crucial role in ensuring the success of our agents and clients. We are looking for a self-starter who is eager to exceed expectations and is coachable, adaptable, and capable of working with minimal supervision. Weekend availability is essential (not every weekend, there is a rotation), and flexibility is highly valued. Additionally, our Rochester location provides support to our Birmingham, Oxford, and Northville offices as needed.

The agent services technician is responsible for the following duties:

• Provide exceptional customer service to agents and their clients, upholding BHHS Kee Realty's reputation for premier service.
• Accurately interpret and enter real estate contract data into multiple computer systems.
• Effectively communicate changes and updates to all stakeholders.
• Actively engage in efforts to enhance office and organizational performance.
• Participate in company-wide appreciation events.
• Greet clients and manage the front desk.
• Handle a multi-line phone system and transfer calls.
• Oversee day-to-day front office operations.
• Manage and understand legal contracts and paperwork.
• Assist and respond to agent inquiries promptly.
• Enter and maintain property listings.
• Create marketing materials as directed.
• Perform other duties and responsibilities as assigned (job description is not exhaustive).

Requirements:

• Proficiency in Google Workspace, including Gmail, Google Drive, Google Docs, Sheets, and Slides. While expert-level proficiency is not required, the ideal candidate should be comfortable using these tools efficiently for daily tasks.
• The ability to quickly learn and effectively utilize various computer programs.
• Flexibility to adapt to changing priorities.
• Exceptional interpersonal skills, capable of navigating challenging situations and interacting with diverse personalities professionally.
• Attention to detail.
• Strong organizational and decision-making skills.
• Customer-service orientation.
• Willingness to assist with various tasks, including light maintenance in an office setting.
• Excellent communication and interpersonal skills.
• Basic clerical knowledge.
• Availability to cover shifts within a small office environment and at other office locations.
• Willing and available for weekend hours.

Benefits include:

• Health Insurance
• Dental & Vision
• 401K
• Supplemental insurance
• Health Savings Account
• Paid Vacation
• Paid Sick time
• Working with a professional and fun real estate team!