Community Liaison

COMMUNITY LIAISON

Valley Hope has an exciting opportunity for a Community Liaison to support our Grapevine Valley Hope facility.

At Valley Hope of Grapevine, the work of every team member matters. The work we do every day saves lives and builds hope for the future. Valley Hope of Grapevine, located between Dallas and Fort Worth, provides healing residential and outpatient drug and alcohol addiction treatment services. Our work is mission-driven, supported by a strong culture of teamwork and a compassionate environment that is the foundation of the Valley Hope organization.

EDUCATION & EXPERIENCE:

Required:

• Bachelor’s degree in a business-related field, public relations, marketing or equivalent work experience.
• Two (2) years’ experience with sales and networking with healthcare referral sources.
• Experience developing marketing strategies and programs including referral development, intake, tracking advertising, public relations and guest relations.
• Valid and unrestricted driver’s license.

Preferred:

• Experience working in SUD/Behavioral Health

COMPENSTATION:

• Starting salary ranges from $65,000-$75,000/yr based on education and experience

BENEFITS:

• Affordable health, dental, and vision insurance
• Tuition Assistance
• Student Loan Repayment
• Public Student Loan Forgiveness (PSLF) Eligible Employer
• 8 Paid Holidays (Including 1 Personal Holiday)
• PTO – Up to 30 Days per year based on years of service
• Paid Parental Leave
• 401(k) Retirement Plan with employer match
• Health Saving and Flexible Spending Accounts
• Employee Assistance Program
• And much more!

JOB SUMMARY:

• Develops strategies to maximize admissions including daily contact with potential referral sources including but not limited to hospitals, physicians, SUD specialist, community organizations and care managers, legal/judicial agencies and professionals.

• Utilizes strong sales skills to conduct referral development contacts with new and existing referral sources to generate inquiries to the facility and identify needed services to the community.
• Seeks referral development opportunities with various target market groups i.e., including but not limited to hospitals, physicians, SUD specialist, community organizations and care managers, legal/judicial agencies and professionals.
• Actively promotes new services/programs to referral sources.
• Coordinate and maintain up to date information on market area and competitors including pricing, census information, public and guest relations.
• Communicate and educate potential patients, families and consumers on programs and services.
• Responsible for creating and working from a strategic plan, planning and attending programs and events, assisting the Director in positioning the facility’s products and services favorably in the healthcare market.
• Coordinates potential admissions with appropriate staff.
• Collects and maintains appropriate data, updates on market area and competitors including pricing, census information, product information and sales strategies.
• Handle potential referral source complaints and concerns by overcoming obstacles and completing a referral sources satisfaction survey and report back to facility administration.
• Obtain knowledge of what our competition is doing, must have a good business awareness and be able to work within a budget.
• Collaborate with the Director of Business Development, leadership at Valley Hope’s residential and outpatient facilities, to identify new clients and strengthen relationships with the current stakeholders.
• Assists in creating and implementing a comprehensive Valley Hope business development plan for the assigned area. Complete weekly and monthly activity reports.

WORK ENVIRONMENT:

• This position will require frequent travel (estimated up to 80% of the time) within the assigned geographic area to meet with clients.
• Position will require some work outside of traditional office hours to attend meetings, meet with stakeholders, etc., as needed.

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