General Manager - Theatre

Please note; that this role is based in San Francisco!

BOXCAR THEATRE produces unique and immersive event experiences in San Francisco, including public performances, and private & corporate events that include: holiday parties, team-building activities, client entertainment, weddings and birthday parties.

BOXCAR THEATRE celebrates inclusion and is committed to workplace diversity. As a matter of policy, we do not discriminate against race, gender, sexual orientation, age, physical ability, or any other articles of identity in our hiring practices. The company holds the safety, well-being, and enjoyment of our performers, staff and guests in the highest regard.

The Venue Director is a full-time, exempt salaried position in the Management Office of BOXCAR THEATRE. Compensation is based on experience and performance. The position is eligible for paid time off and other benefits.

The Venue Director reports to the VP of Operations and supervises the FOH Department including: Event Managers, Concierges, Pit Bosses, FOH Associates, Security, and Coat Check. In addition, the Venue Director also oversees the facilities team including: House Technicians, Facilities Manager, and Janitorial Staff.

The position works closely and communicates with the Food & Beverage Director, Bar Manager, Box Office Manager, Event Coordinator, and Entertainment Director to successfully execute all private and public events.

The Venue Director is responsible for setting Department goals, managing and helping Team Members to create exceptional five-star Client and Patron experiences during private events and Boxcar related programming, including performances of The Speakeasy.

The Venue Director must perform the following tasks to the highest standards:

• Provide exceptional leadership around the the principals of 5-star service
• Supervise daily FOH operations
• Set Departmental objectives, work schedules, policies and procedures
• Develop department expense budgets and ensure on-budget performance
• Monitor the appearance, standards and performance of all FOH Team Members with an emphasis on training and teamwork
• Ensure the venue and all workstations are kept clean, organized and event-ready, including fulfilling any maintenance needs
• Review Client and Patron satisfaction reports and implement actions to improve results
• Maintain good communication and working relationships with all departments and colleagues
• Implement ongoing reporting methods tracking profits and profit margin, with a focus on increasing sales velocity
• Provide exceptional leadership among all staff; project and cultivate a professional manner with an emphasis on hospitality and Guest service
• Attend meetings as required, including: operations, productions, private events, and staff meetings
• Conduct routine job performance reviews for all direct reports

Primary Duties Include:

FRONT OF HOUSE

• Hire, fire, train, manage, and schedule all FOH Staff Members
• Augment departmental needs when required
• Execute bi-weekly payroll
• Budget, monitor, and oversee the ordering of all supplies
• Track expenditures against budgets and provide periodic reports as requested
• Manage day to day customer service, including: lost and found, Customer questions and complaints ensuring satisfaction
• Develop and maintain emergency procedures, conduct emergency drills, train staff and provide leadership in emergencies

IMMERSIVE PRODUCTIONS

• Implement Guest Flow and Crowd Management techniques
• Develop, implement, and document FOH tracks and responsibilities
• Create and maintain an effective table reservation system
• Ensure linens are clean and all service equipment is in proper working order
• Ensure the venue maintains a comfortable temperature for Clients and Guests
• Responsible for the cleanliness of the venue, including lavatories and making sure the space is set up and “show ready”

OTHER DUTIES AS ASSIGNED

Necessary Qualifications:

• A minimum of five years of experience in the hospitality industry is required
• A minimum of five years of management experience is required; such experience in the hospitality industry is preferred
• Bachelor's degree required
• Advanced degree in hospitality management preferred