Human Services Coordinator

SUPERVISOR: Assistant Director of CSBG Operations

SUPERVISES: Designated Volunteers, as applicable

EXEMPTION STATUS: Non-Exempt

POSITION SUMMARY: Provides programs and services to eligible individuals and families, as well as community strategies for economic wellness. Responsibilities include: community outreach; engagement with community partners; promote ECKAN services; provide strengths-based case management; maintain confidential customer files; input customer data into ECKAN database; work in collaboration with other program staff to uphold and follow ECKAN’s mission, vision, values, goals, code of ethics, as well as CSBG specific policies and procedures; knowledge of and adherence to strengths-based and inclusive principles and communication.

DUTIES AND RESPONSIBILITIES ESSENTIAL:

• Utilize strength-based, inclusive principles to work with individuals, families, community, partners, and ECKAN staff.
• Create comprehensive customer directed assessments and self-sufficiency plans.
• Provide Case Management services for ECKAN’s Family Self-Sufficiency (FSS) program.
• Work in collaboration with other ECKAN program staff.
• Collect and enter required data into ECKAN’s database to provide needed documentation of services. Data entry must be timely, consistent, and accurate. Maintain accurate and up to date records per policies and procedures.
• Engage with community partners and promote all ECKAN services available in the community.
• Meet accountable outcome targets and prepare periodic reports that reflect the impact of implemented programs and policies.
• Establish and maintain effective community partnerships with different agencies, including other non-profits, businesses and individuals.
• Recruit, retain, and supervise volunteers.
• Attend meetings and training activities deemed necessary by supervisor.
• Maintain absolute confidentiality of all customer, staff and agency records, information, and matters therein contained.
• Participate in activities and surveys that assess the needs of people and communities experiencing poverty and how such needs may be met through a program of Community Action and effective organization of services.

ADDITIONAL:

• Must be able to lift 25 lbs.
• Must be able to sit for long periods of time.
• Must be able to attend out-of-state conferences.
• Must possess a valid Driver’s license.
• Assist with other duties as assigned by supervisor.
• Perform other duties as assigned by supervisor.
• Position contingent upon continued program funding.
• No overtime may be worked without prior authorization. Overtime must be approved in advance by the Director of CSBG Operations

QUALIFICATIONS:

• Graduation from an accredited four-year college or university with major course work in Human Services, Social Work or a related field. (Experience in one of these areas may be substituted for the required education on a year-for-year basis.)
• Excellent and respectful verbal and written communication skills.
• Excellent computer skills (Microsoft Office, especially Word and Excel).
• Be able to pass required background checks.