Human Services Management Jobs (NOW HIRING)

Salary: $91,162.50 - $152,509.50 Annually
Location : Manassas, VA
Job Type: Full-Time (FT)
Job Number: 202610572
Department: SOCIAL SERVICES
Division: CUSTOMER SERVICE AND SUPPORT
Opening Date: 05/20/2026
Closing Date: 6/7/2026 11:59 PM Eastern
GRADE: C52
Introduction
Are you an experienced detail-oriented professional with strong critical thinking skills and the ability to make sound judgments?
The Prince William County Department of Social Services, Customer Support and Services Division (CSS) is seeking a Human Services Manager for the Administrative Support Team to lead and manage a team of Administrative Specialists. If you are looking for an excellent opportunity to make a lasting impact, this could be the job for you!
About This Role:
As a Human Services Manager, you will perform advanced-level duties while overseeing a team of Administrative Specialists and daily operations.
Additional responsibilities will include:

• Monitoring workload demands and distributing assignments to meet both immediate and ongoing operational needs.
• Developing, implementing, and evaluating processes and policies to ensure compliance with federal, state, and local regulations.
• Providing daily guidance to staff on application-related matters, policies, and procedures, and communicating departmental and divisional initiatives related to customer services and professional development.
• Collaborating with managers within the division and across other divisions to ensure a positive service delivery and high-quality internal and external customer services.
• Meeting regularly with staff to communicate performance expectations, conduct performance evaluations, and identify training and development needs.
• Overseeing team workflows, including uploading electronic case files; ensuring staff conduct system searches timely and accurately, and uploading results into the case management system.
• Ensuring staff deliver timely, professional customer service via email and face-to-face interactions as needed.
• Monitoring Outlook inboxes to ensure timely processing of communication.
• Maintaining quality control and ensuring compliance with organizational policies, procedures, and service standards.
• Identifying process improvements, addressing workflow issues, and performing other duties as assigned to support business operations.
• Other duties as assigned.

Minimum Requirements:
High school diploma or G.E.D. and 7 years of human services experience with public benefits.
Preferences:
The ideal candidate should have:

• 8 or more years of experience working with SNAP, TANF, and Medicaid public benefits in Virginia.
• 5 or more years of experience providing customer service in an organization that serves vulnerable individuals and families
• 5 or more years of experience working with the Virginia Case Management System (VaCMS)
• 3 or more years of experience in a management role or equivalent leadership experience
• Proficient in Microsoft Outlook, Word, and Excel

Special Requirements:

• All DSS staff are required to provide emergency human services work, including staffing emergency shelters in the event of a community disaster.
• Candidates must pass criminal history, child protective services and DMV background checks.
• Resource/foster parents for youth in the Prince William foster-care program may not be employed by the Prince William Dept of Social Services. Resource/foster parents for youth from other localities are welcome to apply.
• Staff in this position must possess a valid driver's license and be eligible to drive for work.
• Staff in this position may be eligible to telework but will be required to report to the office intermittently. Telework eligibility is subject to change as business needs warrant; there is no future guarantee of telework.

Work Schedule: 37.5 hours per week, Monday - Friday
This is a hybrid work position with most work performed off-site. Employees who telework must have adequate workspace and internet connection. Staff may be required to report to the office on an intermittent basis (e.g., for meetings or training). Telework is subject to change based on business needs.
Starting Salary Range: $91,162.50 to $121,836.00/yr
We also offer great benefits including:

• Retirement from the Virginia Retirement System (VRS)
• 401a and 457 retirement savings and investment plans
• Paid Annual Leave
• Paid Personal Leave
• Paid Sick Leave
• Paid Holidays
• Optional Group Medical and Dental Health Plans
• Optional Group Life Insurance
• An Employee Assistance Program (EAP)
• Career Development Opportunities

Full time positions with Prince William County Government qualify for Public Service Loan Forgiveness. Click here for additional information.
NOTE: The above position description is intended to represent only the key areas of responsibilities; specific position assignments will vary depending on the business needs of the department. To view the class description in its entirety, click
Prince William County is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, the County will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.
SEE YOURSELF HERE!
Prince William County Government offers medical plans with corresponding pharmacy and basic vision coverage, as well as dental plans and a separate vision plan.
Full-time and part-time Prince William County Government employees are eligible to participate in our plans; however, the level and cost of benefits depends on the classification of the position.
The following positions do not accrue leave and are not eligible for holidays or other fringe benefits:

• Temporary
• Provisional
• Seasonal employees

Click on the link below to explore our plans and rates.
01
By submitting this application, I understand the following: 1). Only the information provided on my application is used to determine my qualifications; 2). My resume will not substitute for the education, work experience and required fields on the County application; 3). Only responses to Supplemental Questions that can be verified in my submitted education and work experience will be credited and 4). If selected, my employment dates will be verified back three (3) years (if applicable), with a required reference from my current or most recent employer.

• Yes, I acknowledge and understand the above statement and wish to continue in this process.
• No, I do not wish to proceed any further in this process.

02
Are you currently a resource/foster parent for a child in PWC DSS foster care program?

• Yes
• No

03
Please indicate your highest level of completed education in human services or a related field (e.g., Social Work, Public Administration). Note: Be sure to include education details in your application.

• Bachelor's degree or higher in human services related field
• Bachelor's degree in a non-related field
• Associate degree in a human services related field
• High school diploma or GED
• None of the above

04
This position requires 7 years of related human services experience with public benefits. Please select the choice that quantifies your experience. Note: Be sure to include the work history details in your application.

• 7 or more years of experience
• 4-6 years of experience
• 3 years or less
• No experience

05
Quantify your years of experience working with Medicaid public benefits? *Make sure this experience is detailed on your application

• 8 or more years of experience
• 5-7 years of experience
• 2-4 years of experience
• 1 year or less
• No experience

06
Quantify your years of experience working with SNAP public benefits? *Make sure this experience is detailed on your application

• 8 or more years or experience
• 5-7 years of experience
• 2-4 years of experience
• 1 year or less
• No experience

07
Quantify your years of experience working with TANF public benefits? *Make sure this experience is detailed on your application.

• 8 or more years of experience
• 5-7 years of experience
• 2-4 years of experience
• 1 year or less
• No experience

08
Quantify your experience providing customer service in an organization that serves vulnerable individuals and families

• 5 or more years of experience
• 3-4 years or experience
• 1-2 years of experience
• No experience

09
Quantify your experience working with the Virginia Case Management System (VaCMS)

• 5 or more years of experience
• 3-4 years of experience
• 1-2 years of experience
• No experience

10
Please quantify your management/supervisory experience.

• 3 or more years of experience
• 2 years of experience
• 1 year or less
• No experience

11
Please quantify your years of experience in a management role, or equivalent leadership experience. *Please be sure to include details of this experience in your application.

• 3 or more years of experience
• 1-2 years of experience
• Less than 1 year
• No experience

12
Do you understand that the starting salary range is $91,162.50 - $121,836.00?

• Yes
• No

13
Do you have valid driver's license and a safe driving record record?

• Yes
• No

14
Please select the option that best represents your proficiency in using computer systems, office applications, and telecommunication software to complete analysis and presentations. *Please make sure this experience is detailed in your application.

• Advanced - Independently use a wide range of software and systems with little to no assistance; able to troubleshoot, adapt tools to meet complex work needs, and assist or train others. Comfortable with data analysis tools, reporting systems, or data visualization applications (e.g., Excel advanced functions or similar).
• Proficient - Comfortable using most common programs in a work setting with minimal assistance (e.g., Word, Excel, Outlook, Zoom/Teams); able to produce documents, spreadsheets, presentations, and communicate effectively using standard office software
• Basic - Able to perform routine tasks such as sending email, entering data, or using a word processor, but requires occasional supervision or guidance when using unfamiliar programs or features.
• Limited - Minimal experience with workplace software and systems; would require structured training to perform most computer-based job tasks.

Required Question