RN/LPN, Clinical Informatics

WEST HAWAII COMMUNITY HEALTH CENTER

POSITION DESCRIPTION

JOB TITLE: RN/LPN, Informatics Nurse

FLSA STATUS: Exempt

DEPARTMENT: General Medicine

SUPERVISED BY: Informatics Department Manager

POSITION FUNTION SUMMARY:

Under the direction of Informatics Department Manager, The Informatics Nurse serves in a leadership and infrastructure role across the organization by specializing in patient care processes, clinical workflows and utilization of the electronic health record to promote quality patient care. The Informatics Nurse provides timely and high-quality reports in a variety of formats, participates and assists in data capturing, validation, analysis and reporting. The Informatics Manager utilizes internal and external resources to maintain up to date knowledge of current trends and issues in healthcare, healthcare informatics, training techniques, and regulatory standards.

SCOPE OF RESPONSIBILIES:

• Understands organizational workflows and promotes optimal use of EHR application to capture all relevant information in a manner that can be evaluated and reported.
• Supports innovation in clinical practice, care delivery systems, and healthcare business operations by staying current through literature and continuing education in healthcare informatics and care delivery.
• Effectively uses, interprets, applies, and communicates data and information from multiple sources. These data sources include financial reports, clinical and service quality data, human resource data and information from external sources such as third-party payors and public health data.
• Works to remedy care gaps and/or health reminders as defined by payor groups and quality programs.
• Collects and delivers supplemental documentation as requested by health insurance plan programs.
• Effectively uses, interprets, applies, and communicates data and information from multiple sources. Assists in the identification and investigation of data issues.
• Carry out activities including data entry, collection, analysis, validation, and reporting. Continuously monitors performance and quality plans to identify improvements.
• Stays abreast of any changes in data collection requirements both local and national as well as other jurisdictional client identity initiatives, EMR data quality and primary care data elements and reference sets and provides recommendations to the WHCHC management.

POSITION QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the education, experience, knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education: High School graduate or GED certificate and completion of an accredited LPN or RN programs.

Experience: Five (5) years of experience providing direct patient care in acute care or ambulatory setting. One (1) year of Clinical informatics, quality improvement and/or data analyst experience. One year of experience in a clinic setting with in FQHC preferred. Experience with data analysis, quality and validation methods/tools. Knowledgeable in data profiling, root cause analysis, and quality improvement.

Certifications: Must have current, valid, LPN or RN license in the State of Hawaii. Must maintain current BLS certificate.

Knowledge, Skills and Abilities:

• Knowledge and understanding of eHealth Information Systems.
• Proficient in use of the electronic health record (electronic medical record) to record and retrieve patient health information, obtain reports and evaluate documentation and associated charges.
• Demonstrate knowledge of the principles of growth and development over the life span.
• Strong project management, written, verbal, presentation skills.
• Ability to be flexible and work both independently and in a team environment.
• Interpersonal relations and customer service skills; facilitating interdepartmental, inter-clinical operations.
• Knowledge of the applicable administrative standards, rules and regulations.
• Good organizational and self-management skills, including time management, document handling and management, etc.
• Excellent computer skills, including word processing, spreadsheet and database applications.
• Understanding and proficiently use systems and programs to investigate and resolve data integrity issues, including running and analyzing reports.
• Demonstrated skill and knowledge of computer systems including but not limited to word processing, spreadsheet, database, and electronic communication software applications.
• Ability to pay attention to detail, maintain accurate records, and maintain confidentiality

Language Skills:

• Ability to read and interpret documents such as government regulations and guidelines, patient records, operating and maintenance instructions, procedure manuals, etc.
• Ability to write at an above average level of competence, including internal reports and memoranda.
• Ability to communicate with diverse groups of people to include staff and providers and patients.
• Ability to communicate effectively with patients and their families to make their visit a pleasant experience.
• Sensitivity to the multicultural nature of the service area population and may be required to communicate in another language

Personal Characteristics:

• Being a team player, self-starter working well with minimal supervision, high integrity, good personal habits, regular work attendance, courteous and friendly, able to work well with diverse groups of people, organization of multiple tasks and projects, and gain and maintain respect of other, both inside and outside WHCHC and the communities it serves.

Confidential and Sensitive Information:

Because the employee has access to personal and professional data regarding individual employees and their families, personal data regarding individual patients and the families, and/or sensitive company financial data, an essential job result is the maintenance of a high level of confidentiality of the information processed by the employee. Violation of this confidence may result in disciplinary action, including termination of employment.

PHYSICAL CHARACTERISTICS/WORKING CONDITIONS:

General Remarks: The work environments described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential tasks and functions.

Environment: Noise level in the work environment is low to moderate. There are no known environmental hazards on the premises. Work environment is often stressful and may be subject to frequent interruptions.

Work is in the office. Occasional travelling off site may be required. Incumbent may be exposed to patient’s conditions and some unpleasant sights, smells and contagious diseases including virus, disease and infection from patients and specimens in working environment. All employees are offered the opportunity to receive the Hepatitis B vaccination series.

Equipment Use: Telephone system and office equipment including but not limited to computer, printer, facsimile machine, copier and general office supplies.

Work Hours: This position is exempt under the provisions of the Fair labor Standards Act (FLSA) and is not subject to the policies and procedures pertaining to overtime hours and premium pay. The foregoing position description is not all-inclusive of the duties that may be assigned to the employee. In order to ensure maximum flexibility and efficiency and to encourage cross training, employees will be assigned additional duties as deemed necessary or desirable by WHCHC.

Mental Demands: Duties require attention to detail, alertness, problem solving, tolerance to stress and exercising sound judgement. Duties require high tolerance and adequate coping skills for dealing with loss, grief and bereavement. Good stress reduction and management skills are essential.

REMARKS:

The forgoing position description is not all-inclusive of the duties that may be assigned to the employee. In order to ensure maximum flexibility and efficiency and to encourage cross training, employees will be assigned additional duties necessary or desirable by WHCHC.