field service technician

Physitemp

Clifton, NJ

Full-Time

Job Description

Company Info

Job Description

Overview:

The Field Service Technician plays a crucial role in our organization by providing on-site maintenance, repair, and installation services for our products. Their work directly impacts customer satisfaction and the overall success of our business. Attention to detail, technical expertise, and exceptional customer service are essential in this role.

Key Responsibilities:

Travel to customer locations to install, maintain, or repair equipment
Troubleshoot technical issues and provide timely solutions
Perform routine maintenance and follow scheduled service plans
Document service activities, including parts used and work performed
Collaborate with the technical support team to resolve complex issues
Train customers on equipment operation and maintenance best practices
Adhere to safety standards and company policies at all times
Assist in the development of service procedures and documentation
Provide feedback to improve product performance and service efficiency
Ensure timely response to service requests and maintain service records
Participate in ongoing training to stay updated on product knowledge and industry trends
Manage and prioritize assigned service calls efficiently
Maintain inventory of service parts and tools
Collaborate with the sales team to identify opportunities for service contracts
Support product testing and validation activities in the field

Required Qualifications:

High school diploma or equivalent; technical certification or associate degree is a plus
Proven experience in field service or related technical roles
Proficiency in troubleshooting and repairing mechanical and electrical systems
Strong grasp of technical manuals, schematics, and diagnostic tools
Excellent customer service and communication skills
Time management and ability to work independently
Valid driver's license and clean driving record
Physical ability to lift heavy equipment and work in various environmental conditions
Knowledge of safety protocols and compliance standards
Ability to adapt to new technologies and willingness to learn
Attention to detail and accuracy in documenting service activities
Flexibility to work non-traditional hours and travel as needed
Experience with CRM or service management software is a plus
Basic understanding of networking and IT systems
Certifications in relevant technical fields are a plus