-!00% availability to travel throughout the Carolina's and conduct a 2 week training program at each opening location over the next 5 years.
-Continue any training needed and required by Dave's Hot Chicken to keep current with all company policies and proceedureas
-Current student or high school diploma/GED preferred
-Must be at least 18 years old and fluent in English
-Certified in all stations as a Shift Leader following the DHC Training Program
-Flexibility to work nights, weekends, holidays, opening and closing shifts
-Ability to stand for long periods of time and work in a fast-paced environment
-Ability to work in close quarters and around heat
-High energy & a positive attitude while conducting any and all duties
-Commitment to Guest satisfaction
-Looks at Restaurant Operations from a Guest’s point of view
-Effective communicator with co-workers and the Restaurant Management Team
-Excellent organization, planning, time management, delegation, and problem-solving skills
Duties
-Follow the steps outlined in the DHC Training Program to learn and train new skills, duties, and responsibilities
-Abide by and enforce to the rules and direction given by the Restaurant Management Team and refrains from insubordination
-Communicate to their immediate Supervisor when additional training guidance and practice is needed
-Organize shift schedules for your team and monitor attendance, tardiness, and time off
-Assign duties to specific Team Members based on role and skills
-Understand how each job responsibility impacts Guests, the Team, and overall Restaurant Operations and success
-Greet Guests, record orders, and serve food and beverages with a consistently positive and helpful attitude, including answering questions
-Ensure Shift Leaders and Team Members work together with their Teammates to prepare items on the DHC menu while following cooking instructions, safety procedures, and sanitary requirements
-Use specific kitchen machinery/equipment such as ice cream dispensers, fryers, warmers, etc.
-Ensure Restaurant cleanliness is conducted daily by delegating the clearing of tables, sweeping, and mopping floors, washing/sanitizing/disinfecting kitchen utensils and high touch-point areas, and servicing restrooms
-Handle Guests’ concerns and complaints professionally and calmly to resolve problems according to Restaurant Policy • Maintain a neat and tidy appearance by wearing a uniform and adhering to the DHC Uniform Policy
-Are performance-oriented and performance driven; understand performance expectations and are aware of performance
-Provide direction, supervision, and feedback to maintain levels of high productivity and Team morale
-Communicate Shift Leader and Team Member work performance to the Restaurant Management Team and appropriately address performance issues
-Train new and current Team Members
-Assist the Assistant General Manager & General Manager as directed
-Effectively plan, organize, and implement all daily operational routines and activities alongside the Shift Leaders
-Complete all required administrative duties and daily paperwork including required checklists
-Supervise and perform closing and/or opening activities as directed by the Restaurant Management Team
-Establish an environment of trust to ensure honest, open, and direct communication
-Role model and set a positive example for the entire Team in all aspects of business and personnel practices
-Follows all company guidelines for food and cash controls; follows all cost control guidelines to maintain and minimize Restaurant costs; properly uses all products, supplies, and equipment facilities
-Communicate effectively with Shift Leaders, Team Members and Management to resolve any interpersonal issues as needed
