Customer Service Representative

About Us
Founded in December 2020, and based in Lehi, Utah, Lumio is an instant Top-Five U.S. residential solar provider comprising four leading regional solar companies and several software platforms. Built upon principles of ethical leadership and customer-first innovation, Lumio’s collective strength lies in experience design, supply chain, unified sales strategies, fulfillment and best-in-class operations. Lumio is the easiest way for people to learn about renewable home energy, select the right financing options and improve their home and pocketbook with smarter, cleaner and cheaper solar power. Lumio is Home Experience, Elevated.™

About This Role
The Customer Care Specialist joining the Lumio Customer Care Team is a highly motivated individual capable of supporting our valued customers throughout their Solar Project. Lumio Customer Care Specialists act as a connection, providing a wealth of knowledge regarding product/services; while having the ability to resolve developing problems that our clients might face with precision and competence. This is a full time entry level position that requires weekend and night shift availability.

Overall Responsibilities

• Responsible for inbound inquiries via phone and email surrounding solar equipment information, performance, or install & activation process.

• Conduct outbound follow up requests via phone call, text, or email with previously missing information, or resolutions.

• Become a knowledgeable expert in all aspects of the solar process, installation timelines, products, and systems maintenance.

• Perform data entry of project requests, updating project database, and documentation, quickly and accurately.

• Create work orders in the proper company operating systems

• Call/text/email clients to confirm service work appointments.

• Acts as the main point of contact for damage resolution communication, and follow up for customers.

• Communicates interdepartmentally to gather all valuable information that can be provided to aid customer questions, and concerns efficiently.

• Meet minimum quality, compliance, attendance, and performance expectations established by management and human resources.

Qualifications

• Ability to maintain a measure of control and professionalism in a conversation

• Ability to handle escalated situations requiring sensitivity and responsiveness to customer concerns

• Excellent written and verbal customer service skills

• Meticulous attention to detail

• Knowledge in Microsoft office (Word and Excel)

• 1-2 Years Prior call center, inside sales, customer service experience required.

• High School diploma or equivalent preferred

• Adaptable to a quick paced environment

• Highly Self-motivated

• Proactive work ethic

• Bilingual while not a requirement is highly preferred

• Active on-the spot problem solving, and analytical thinking

• Comfortable working independently

Legal Disclaimer
Lumio, Inc. is an Equal Opportunity Employer that values workplace diversity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, or protected veteran status and will not be discriminated against based on disability. For more information, please visit www.eeoc.gov.

Job Type: Full-time