Senior Solution Architect - Pre & Post Sales (USA or CAD - Remote)

Senior Solution Architect – Pre & Post Sales

LOCATION: USA or CAD - Remote (this is a remote role but candidate must be physically located in the United States or Canada)

About GridGain

We live in a world that increasingly expects instant gratification. To remain competitive, enterprises must process and analyze extraordinary amounts of information in milliseconds.

GridGain's Unified Real-Time Data platform enables a simplified and optimized data architecture for enterprises that require extreme speed, massive scale, and high availability from their data ecosystem. It seamlessly combines streaming data in-motion and historical data at-rest with compute functionality to help companies handle complex analytical, streaming, and transactional data workloads at ultra-low latencies.

GridGain is trusted by companies like Citi, Barclays, American Airlines, AutoZone, and UPS to manage mission-critical data operations across their businesses.

GridGain is growing! Join the team and play a critical role in a fast-paced Silicon Valley startup that's changing the definition of "real time," and the world's expectations for high-speed data processing, computation, and analytics.

About the Role
GridGain is looking for a Senior Solution Architect with a blend of pre-sales expertise and post-sales responsibility. This role will lead the technical sales process and ensure customer success, account growth, and retention. The ideal candidate will act as a trusted advisor to our clients, guiding them from the initial sale through the full lifecycle of the product use, including account expansion and renewal.
Location: This is a remote position, open to candidates across the United States or Canada.

Responsibilities

• Technical Sales Leadership: Guide technical discussions and presentations, solution design sessions, and demonstrations during the sales process to secure GridGain’s technical wins.
• Solution Customization and Implementation: Tailor GridGain solutions to meet specific client needs during the pre-sales phase and ensure successful implementation post-sale in partnership with Professional Services, Training, and Customer Success Manager.
• Technical Account Management: Serve as the main technical point of contact for a portfolio of clients, overseeing account health and satisfaction and identifying opportunities for growth and expansion. Partner closely with Account Executives to ensure the attainment of Client’s and GridGain’s business goals.
• Market Outreach: Leveraging your technical knowledge and experience, write and present at various forums educating the market on the advantages of GridGain’s technology based on Apache Ignite.
• Renewals and Expansion: Proactively work with clients and Account Executives to secure renewals and identify upsell opportunities to expand account value.
• Consulting Engagement Oversight: Coordinate with consulting and engineering teams to oversee the delivery and execution of consulting engagements, ensuring high-quality outcomes that align with client goals.
• Feedback Loop: Act as the voice of the customer within GridGain, providing feedback to product and engineering teams to guide future product enhancements and innovations.

Essential Skills & Requirements

• Bachelor’s degree in Computer Science or equivalent experience, with 7+ years in a combined pre-sales/sales engineering and post-sales/account management role.
• Proven track record of success in both pre-sales technical solutioning and post-sales account management, with a focus on customer success.
• Hands-on technical expertise in Java EE systems, Kubernetes, Cloud technologies, and distributed computing.
• Deep technical expertise in in-memory computing, data modeling, and SQL optimization.
• Experience in managing the full lifecycle of client relationships, from initial sale to renewal and expansion.
• Strong communication and presentation skills, capable of effectively engaging with both technical and executive-level stakeholders.
• Ability to lead cross-functional teams and projects, ensuring alignment with client objectives and timelines.

What We Offer

• A dynamic role that spans the entire customer engagement lifecycle, offering the opportunity to impact customer success and company growth significantly.
• Collaboration with a passionate team in a culture that values innovation, customer-centricity, and continuous improvement.
• Competitive compensation, including a comprehensive benefits package and opportunities for professional development and career advancement.