Patient Services Manager

Patient Services Manager

Join us in creating a REAL food revolution!

Who we are

Founded in 1986, Thomas Cuisine is an award-winning, privately held contract food service company. We advocate the healing power of whole foods and believe in preparing scratch-made cuisine fresh each day. Every Thomas Cuisine team member is an ambassador, carrying out our mission, reflecting our values, and building relationships while "doing the right thing".

What’s in it for you

As part of our growing team, an exciting opportunity awaits! This is not just a job; it's an opportunity to shape the future of patient services and nutrition education through food as healing and wellness. If you're ready to bring your passion for nutrition, leadership skills, and innovative thinking to our team, apply now and embark on a journey to revolutionize the way we approach patient care and nutrition education.

Benefits:

• Competitive salary ($70,000 annually)
• Full benefits include medical, dental, and vision with three medical plans to choose from
• Health and wellness programs
• 401(k) retirement plan with company contribution
• Paid Bereavement and Family Leave benefits
• Generous paid time off
• Professional development opportunities
• Employee assistance programs

What you will do

The Patient Services Manager is a pivotal position that will not only oversee our innovative patient services program but will also ensure the delivery of high-quality food and nutrition services that meet the dietary needs, preferences, and clinical goals of patients. This position requires strong leadership skills, attention to detail, and a commitment to delivering exceptional patient-centered care.

You will…

• Lead and manage our patient services program, ensuring seamless operations and a patient-centric approach to hospitality.
• Collaborate with registered dietitians, culinary staff, and healthcare professionals to develop nutritious and appealing menus that meet patient dietary requirements, preferences, and therapeutic needs. Ensure menu offerings are diverse, culturally sensitive, and comply with dietary guidelines.
• Collaborate with cross-functional teams to enhance the overall patient experience.
• Provide strategic direction and leadership to the clinical nutrition team, ensuring optimal patient care.
• Foster a collaborative and growth-oriented environment within the team.
• Develop and execute engaging programs to educate patients and staff on healthy eating habits.
• Collaborate with healthcare professionals to create personalized nutrition plans for patients.
• Actively engage with patients to understand their nutritional needs and preferences.
• Implement rigorous quality control measures to ensure compliance with health and safety standards.
• Regularly evaluate and enhance nutrition programs based on industry best practices.
• Represent the organization in community health initiatives and events to promote nutritional education.
• Collaborate with external partners to expand the reach of our nutrition programs.

What you will need

• Bachelor's degree in Nutrition, Dietetics, Food Service Management, or related field required; Certified Dietary Manager (CDM) credential or ability to obtain is preferred.
• Minimum of 3 years of experience in food service operations, preferably in a healthcare setting, with at least 1 year in a supervisory or leadership role.
• Strong knowledge of therapeutic diets, clinical nutrition principles, and dietary guidelines for various medical conditions and populations.
• Excellent communication and interpersonal skills, with the ability to interact professionally with patients, families, staff, and healthcare providers.
• Demonstrated leadership abilities, with experience in staff supervision, training, and performance management.
• Detail-oriented with strong organizational and time management skills, able to prioritize tasks and meet deadlines in a fast-paced environment.
• Proficiency in using electronic medical records systems and Microsoft Office suite.
• Knowledge of food safety regulations, sanitation standards, and infection control practices.
• Commitment to continuous learning and professional development, staying abreast of current trends and research in clinical nutrition and food service management.

Our commitment to you

At Thomas Cuisine, we are dedicated to fostering a diverse, equitable, inclusive workplace where every individual feels a sense of belonging. We know this commitment is an ongoing journey, and we will strive to improve and adapt as we grow. Our DEIB commitment is not just a statement but a living part of our company culture.

REAL Food | Genuine Service | Enduring Relationships