Customer Relationship Specialist

Act!

Phoenix, AZ

Expired: over a month ago Applications are no longer accepted.

$40,000 to $50,000 Yearly (plus commission)
Full-Time

Job Description

Title: Customer Relationship Specialist

Location: Scottsdale, AZ (Hybrid - Wednesdays in office)

ABOUT ACT!

Act! is currently looking for a Customer Relationship Specialist to join our all-star team of dynamic, passionate, and innovative individuals. If you are interested in joining the Act! Nation and Living the Exclamation please send your resume to the link provided.

General Job Duties/Responsibilities:

The Customer Relationship Specialist will help us retain our existing customer base through developing positive and productive relationships.

Responsibilities:

Engage with customers to review their subscription and renew their business for another term
Ensure customers see the value of our services/product given impending renewal; triage as appropriate if customer needs help
Make proactive outbound customer calls and handle inbound customer requests via phone and email
Drive maintenance renewal activities according to defined processes, procedures, and systems
Ensure timely and accurate maintenance renewals are in place for all open agreements and customers are contacted proactively prior to expiration
Assist with internal and customer inquiries of renewal status and history
Consistently meet and/or exceed departmental achievement goals
Participate in ongoing product education to better serve clients; help ensure customer has the right product(s)
Maximize all customer interactions to secure retention

Experience/Education Requirements:

Strong customer service and telephone skills
Experience with web-based applications, CRM tools and Windows
Solid organizational skills, including detailed record keeping and independent follow up
Ability to multi-task and prioritize work-load
Outgoing personality and professional aptitude
Ability to manage sensitive and critical client information
Ability to remain calm under pressure
Great verbal and written communication skills
Problem solving and decision-making skills

Salary: $40,000-$50,000 plus commission

Company Description

Act! has one purpose – to fuel small business growth. We do so by delivering modern and innovative software and services, purpose-built for the unique needs of today’s small businesses. Act! is a recognized leader in the small business segment for solutions that drive customer acquisition and retention.

At Act!, we believe in a core set of values we call, “Living the Exclamation,” and in the motto, “One Team - One Journey.” Our values guide every employee in their daily work and in their interactions with each other, and with our trusted partners and valued customers – collectively known as “Act! Nation.”

Act! CRM makes it easy for small businesses to grow, delivering powerful sales and marketing tools and a flexible CRM platform trusted by millions worldwide. For over 30 years, Act! has been a pioneer in the CRM and small business software markets, and today offers rich functionality, unparalleled flexibility, and exceptional value – on a modern hybrid Cloud platform that enables a perfect fit for every customer.

Why Work Here?

Great benefits and awesome culture! Winner of Comparably's "Best Perks & Benefits" and "Best Company for Work/Life Balance" award!

Act! has one purpose – to fuel small business growth. We do so by delivering modern and innovative software and services, purpose-built for the unique needs of today’s small businesses. Act! is a recognized leader in the small business segment for solutions that drive customer acquisition and retention. At Act!, we believe in a core set of values we call, “Living the Exclamation,” and in the motto, “One Team - One Journey.” Our values guide every employee in their daily work and in their interactions with each other, and with our trusted partners and valued customers – collectively known as “Act! Nation.” Act! CRM makes it easy for small businesses to grow, delivering powerful sales and marketing tools and a flexible CRM platform trusted by millions worldwide. For over 30 years, Act! has been a pioneer in the CRM and small business software markets, and today offers rich functionality, unparalleled flexibility, and exceptional value – on a modern hybrid Cloud platform that enables a perfect fit for every customer.