Desktop Support - 53076

We have an immediate long-term opportunity with one of our largest clients for a position of Desktop Support, to work in Indianapolis, IN.

Responsibilities:

As a Desktop Support specialist, you will be responsible for providing expert-level technical support for hardware and software-related issues. Your key responsibilities include:

• Demonstrating expertise and proficiency in diagnosing complex problems with computer hardware and software and applying appropriate solutions.
• Handling and liaising with multiple vendors, partners, and teams to resolve technical issues effectively.
• Solid knowledge of data communication and networking internet protocols, such as TCP/IP, Ethernet, and Serial interface standards, as well as Change Management and Active Directory.
• Working with tools like JAMF, Microsoft SCCM, Microsoft Intune, and FileVault Disk Encryption for system management and security.
• Interacting with numerous computer platforms in a multi-layered client-server environment to ensure seamless interconnectivity.
• Quickly and independently mastering new technologies and providing support and consultation on their usage.
• Demonstrating strong customer service orientation, working effectively under pressure, and multitasking to address customer needs promptly.
• Working closely with laboratory technicians, assisting with software installation and maintenance.
• Demonstrating excellent interpersonal communication skills (verbal, written, and listening) for daily interaction with faculty, administrators, and staff.
• To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases.
• Maintaining exceptional documentation skills to ensure accurate recording of technical issues and resolutions.

Skills:

• Expert-level understanding of hardware and software, with the ability to diagnose complex problems.
• Experience with anti-virus, anti-spam, wireless communication, mobile devices, and IT security.
• Proficiency in data communication, networking protocols, and system management tools.
• Knowledge of desktop management tools such as JAMF, Microsoft SCCM, and Microsoft Intune.
• Strong customer service orientation and ability to work effectively under pressure.
• Ability to work in a multi-platform environment and quickly adapt to new technologies.
• Fluency in both English and the local language for effective communication.
• Exceptional documentation skills for recording technical issues and resolutions.

**ALL successful candidates for this position are required to work directly for PRIMUS. No agencies please only W2**

For immediate consideration, please contact:

Satyam
PRIMUS Global Services
Phone No: 972-753-6500 Ext: 407
Direct: 972-471-9306
Email: jobs@primusglobal.com