Residential Property Leasing Professional

REPORTS TO: Leasing Manager/Community Director

POSITION OVERVIEW:

The Property’s sales representative whose primary role is to increase occupancy resident retention and acquisition of qualified new residents. Professionally and personally greet prospects, demonstrate the features & benefits of the property and to secure lease agreements.

DUTIES AND RESPONSIBILITIES:

MLDC Management team members exceed expectations by going above and beyond to perform any reasonable task/request that is consistent with fulfilling company objectives. Conduct all business in accordance with company policies & procedures, Fair Housing, Americans with Disabilities Act, Fair Credit Reporting Act, and all other laws pertaining to apartments.

FINANCIAL

·       Accept/Receive deposits, rent & fee payments and submit to the Assistant Community Director for processing.

ADMINSTRATIVE/OFFICE

·       Must have complete knowledge of Fair Housing Compliance laws or attend Fair Housing Training within the first 90 days of employment.

·       Must have complete knowledge of lease contract, application, and other addenda

·       Correctly complete all lease applications, process application verification & notify prospective residents of results

·       Complete all lease paperwork including related addenda

·       Complete Guest Information form on all prospects, send thank you notes & follow up calls

·       Enter phone and/or walk-in traffic from Welcome Cards into the system daily

·       Inventory office supplies weekly & report to the Community Director with needs.

·       Organize & file appropriate reports, leases and paperwork daily

·       Attend company meetings when requested

·       Document all resident communication (verbal & written) in lease file conversation log.

·       Assist Community Director & Assistant Community Director in preparation of daily & weekly reports, market surveys, etc.

MAINTENANCE & SAFETY

·       Ensure that the appearance and physical aspects of the property are MLDC Managements established standards by physically walking/inspecting the property daily & submitting reports to the Community Director or Maintenance Supervisor.

·       Must immediately notify the Community Director of any illegal conduct by a vendor, resident or employee.

·       Accompany outside vendors on service request calls for occupied apartments when necessary. MARKETING & LEASING

·       Greet prospective residents, qualify and determine their needs & preferences, then professionally present the property & specific units pointing out the features & benefits.

·       Maintain a professional (clean & organized), yet personal (friendly) atmosphere in the leasing office and other areas where prospective residents may meet current residents.

·       Inspect models & made-ready units daily to ensure they meet MLDC Management standards

·       Conduct outreach marketing as assigned by the Community Director

·       Maintain awareness of local sub-market conditions & trends to make recommendations to Community Director for marketing property & improving resident satisfaction

·       Answer incoming calls & handle each whether it is a prospective new resident, current resident with a complaint or service request, vendor/suppliers, etc. Transfer calls to Assistant Community Director or Community Director when appropriate.

RESIDENT RELATIONS

·       Accepts service requests from residents and routes to maintenance for prompt processing

·       Maintain positive customer service and “can always do” attitude

GENERAL

·       Perform any additional duties/tasks and meet deadlines to exceed expectations assigned by the Community Director and/or Assistant Community Director.

QUALIFICATIONS AND REQUIREMENTS:

This position requires appropriate experience in property management and demands a high level of leasing experience.

EDUCATION/EXPERIENCE

·       6 months of related experience & training required

SKILLS/APTITUDES/COMPETENCIES

Communication/Language

·       Strong written and verbal skills in English & Spanish preferred

·       Strong customer service & conflict resolution understanding and experience preferred

Technology

·       Experience with OneSite/Real Page & ALN online systems preferred

·       Experience using Microsoft Office applications including Word, PowerPoint, Excel & Internet Explorer

Reasoning

·       MODERATE. Requires ability to apply principles of logical thinking to a variety of practical situations and accurately follow standardized procedures that may occasionally call for minor deviations. Needs to think rationally beyond a specific set of instructions. Needs to have common sense understanding to carry out detailed but uninvolved written or oral instructions.

Physical

·       Stand and walk or sit alternately depending on specific needs of the day. Estimate 70% spent on feet and 30% sitting at desk

·       Have frequent need (33-66% of the time) to perform the following activities:

o   Bend/Stoop/Squat                       File, pick up litter

o   Climb stairs                                   Inspect & show property

o   Push or Pull                                   Inspect & show property, open & close doors

o   Reach Above Shoulder     Inspect property, store/retrieve supplies

·       Have constant need (66-100% of the time) to perform the following activities:

o   Reading/Writing/Typing/Speaking          Corporate, inter-office, resident communications

o   Grasping/Turning                         Telephone, doorknob use

o   Finger Dexterity                            Operating office equipment

·       Lifting/Carrying (paperwork, deliveries, files, miscellaneous):

o   Over 25 lbs.                       Rare need (less than 1% of the time)

o   20-25 lbs.              Occasional need (1-33% of the time)

o   Less than 20 lbs.   Frequent need (33-66% of the time)

o   Under 10 lbs.        Constant need (66-100% of the time)

Vision

·       Constant need (66-100% of the time) to complete forms, read and review reports and a wide variety of correspondence, view computer screen. Frequent need to see small detail

·       Constant need (66-100% of the time) to see things clearly beyond arm’s reach (inspecting & showing property, neighborhood surveys, etc.)

Hearing/Speaking

·       Constant need (66-100% of the time) to communicate over the phone and in person with property owners, corporate & resident management, vendors and residents.

·       Ability to read, write & comprehend simple instructions, short correspondence and memos.

Driving

·       Frequent need (33-66% of the time) to utilize personal transportation to inspect surrounding neighborhood, trips to the bank, visit the corporate office, conduct outreach marketing and property related errands.

·       Must have valid driver’s license and auto insurance along with access to street legal, reliable transportation

·       Must be able to properly operate golf cart

WORK ENVIRONMENT

·       20-40 hours per week or whatever the Property requirements demand. Required to work a flexible work week which often includes weekends and holidays. Overtime must be approved by the Community Director prior to working over 40 hours.

·       MLDC Management values a “Can do” attitude to do whatever it takes to get the job done so that we exceed the expectations of our residents and employees.

·       Indoors (66-100% of the time); frequently outdoors, all conditions (33-66% of the time)

·       Occasional exposure to caustics, solvents, oils, fumes, flammables, pesticides, etc. (less than 10% of the time)