Technology Service Tech I.TS Field Support

Summary

Manager Job Description:

** All candidates must be US Citizens due to the nature of information handled and as requirement of the client

** Pay rate is $20.87

THIS IS 2ND SHIFT POSITION PLEASE VIEW THE RESPONSIBILITIES SECTION FOR FULL JOB DUTIES

This person will This person will review the ticket system (service-now) queues and run a variety of reports to support customer service expectations.

They will also perform data entry for converting project information over to a new Project module within Service-now.

They will also perform other data entry tasks as needed in other systems utilized by the Parma operations.

There is not alot of walking, standing or lifting. Ideal candidates would be student with technical or applications-oriented training or background; possible experience as a Help Desk or customer service representative.

Must have data entry, computer knowledge and first line of defense for help desk.

Someone who has done some help desk and has tech skills would be perfect.

One of the extra skills that we were very interested in was skills (either experience or formal training) in Business analysis.

I put some bullet points in the Qualifications field asking for this as a plus.

Dress code is Ricoh standard of business casual, khakis, polo button up shirt.

Report to ; 5575 Venture Drive Unit A Parma Ohio 44130 and parking is free.​

​​​***Shift timings***

3:00 pm to 11:30 pm (Mon to Fri)

Job Type: Temp to perm

Roles & Responsibilities

​Services and repairs a variety of company products and systems at customer locations usually within a specific geographic area.

A Technology Service Technician is capable of handling a full workload in a standalone and or networked environment.

• Achieves expected productivity levels associated with assigned workload and level of experience.

• Manages territory, inventory and customer relationships.

• Demonstrates excellent technical and customer relation skills.

• Actively drives revenue generating opportunities through supply leads, contract sales, network support contract leads, equipment and print assessment leads.

Demonstrates technical expertise

• Performs a full range of servicing and repair service procedures including diagnostics, installation, removal and retrofits on assigned equipment.

• Performs Basic Connected installations, sets up IP addresses, downloads printer drivers and provides customer training on printing functions.

• Performs troubleshooting and repairs or replaces equipment components as necessary on B&W, color and multifunctional devices.

• Demonstrates required digital competencies associated with assigned products and level assignment.

• Completes technical training on new equipment as assigned.​

Minimum Qualifications

​Manages territory
• Effectively executes all required territory management and call handling procedures.
• Works closely with sales partners to maximize equipment leads and upgrade opportunities.
• Maintains and manages own parts inventory with a high degree of accuracy.
• Adheres to territory back-up plans.
• Completes all required administrative tasks in an accurate and timely manner.
• Complies with all company policies.
Customer Service
• Interacts with external customers for the purpose of determining service needs on equipment and ensuring overall high level of customer satisfaction with the service performed.
• Provides technical assistance to less experienced technicians.
• Exhibits professional appearance and demeanor at all times.
• Maintains productive, professional relationship with all company personnel.
• Is positive and contributing team member.
• Responsible for maintaining a "car stock" inventory.
• Performs other duties as assigned.