International Customer Service Representative

International Customer Service Representative duties include entering orders for our customers via telephone or email, preparing quotations, scanning completed orders, invoicing and preparing export documents. This is an excellent position for someone with experience that wants regular Monday-Friday hours (no weekends or overtime necessary) and lots of perks like bonuses, vacation time, holidays, 401K, fully paid medical & dental in a relaxed, fun environment.

Specific Responsibilities:

•         Thorough knowledge of customer service functions including order taking, dealing well with customers, emailing, invoicing, etc.

•         Understanding of ERP software (we use SAP)

•         EAR Rules and Regulations

•         Understanding of Harmonized Codes

•         Understanding of ECCN numbers

•         Knowledge of Export Documents and Requirements

•         Familiar with Snap-R

•         Knowledge of Export Licenses

•         Strong Attention to details skills and organization

•          Ability to work in a team environment

•         Excellent verbal and written communication skills

•         Problem-solver, self-starter, fast, goal oriented, highly organized, and team oriented.

•         Ability to read and understand complex documents such as purchase orders and contracts.

•         Basic knowledge of Microsoft Office (Word, Outlook, Excel)

•         Minimum 2-5 years of relevant work experience

•         Demonstrate solid work performance in an environment requiring high level of attention to detail and timeliness.

•         Able to handle multiple tasks simultaneously and prioritize activities.