Terminal Support Technician

As a Terminal Support Technician - Technical Support at SpacePointe, you'll play a crucial role in provisioning not only software for prepaid products but also our proprietary EkiKart software and other SpacePointe solutions onto devices for our valued merchants. Your responsibilities will encompass enabling terminals at various merchant locations, conducting software upgrades, and providing assistance beyond standard procedures, such as product testing and troubleshooting failed transactions. Additionally, you'll contribute to special terminal-related projects and ensure compliance with contractual obligations and turnaround times.

Major Responsibilities

• Provision terminals with SpacePointe proprietary software, including EkiKart, at merchant locations.
• Conduct software upgrades on terminals as required in the field.
• Assist in tasks outside the department's standard ticketing process, such as product testing and troubleshooting failed transactions.
• Support special projects related to terminal operations as assigned.
• Maintain adherence to contractual obligations, turnaround times, and call-back commitments.
• Provide support for all systems in alignment with departmental guidelines.

Qualities / Skills:

• Demonstrate strong technical proficiency coupled with business acumen.
• Foster teamwork by collaborating effectively with colleagues to achieve common goals and resolve issues.
• Possess a solid technical background and quickly grasp new product or platform capabilities to enhance operational efficiency.
• Exhibit strong problem-solving skills and a proactive attitude towards resolving challenges.
• Excel in fast-paced environments, collaborating with cross-functional teams in a matrix organization.
• Display excellent project coordination skills and meticulous attention to detail.
• Manage time effectively and prioritize tasks to meet deadlines.
• Communicate effectively, both verbally and in writing.
• Learn, retain, and apply complex technical information essential to the role.
• Proficient in Microsoft Office tools, particularly Outlook, Excel, and Word.

Minimum Qualifications

• High school diploma or equivalent technical certification.
• Ability to thrive in fast-paced and high-pressure situations.
• Capability to identify and escalate issues requiring management attention.
• Capacity to make independent decisions in alignment with project objectives.
• Adaptability and flexibility to evolving project requirements.

Education Requirements

• High School Diploma or technical equivalent.

Essential Physical Functions

NA

Equipment Used

PC, Copier, IP Phone System, Proprietary Software and Applications

Additional Job-Related Comments

None

Note: This job description is subject to management's discretion to assign or modify duties and responsibilities at any time.