Customer Service Representative

Total Comfort Solutions is looking to expand our Customer Service Representative team!

CSRs will drive customer satisfaction by fielding inquiries, addressing pain points and maintaining extensive product knowledge. The ideal candidates have a customer-first mindset and aim to deliver high quality service in every customer interaction.

Compensation: $15 - $20/hour, Dependent on Experience; This position is eligible for Performance-Based Incentives

Schedule: Shifts will be Monday through Friday, 8:00 AM to 5:00 PM, with possible initial training on the weekend. CSRs could work anywhere from 10 hours a week to 40 hours a week depending on their availability and demand. We will work with you to find a schedule that works in YOUR life!

Position posted until filled, priority given to applicants who apply by March 15th, 2023.

Responsibilities:

• Manage inbound customer communications - Answer incoming calls, emails, and web forms to address customer questions, requests, and issues.
• Consult on customer success - Advise customers on how to successfully leverage the product/service based on their unique needs.
• Track interactions in CRM - Record customers interactions in internal system for cross-functional awareness and relationship development.

Requirements:

• Excellent written and verbal communication skills
• Critical thinking skills - able to ask the right questions to determine the needed follow up for all inbound communications
• Highly proficient in navigating a virtual environment. Excellent typing skills.
• Ability to address complaints and issues with effective solutions and a positive attitude
• Passion for delighting customers with above-and-beyond service
• Excellent time-management and prioritization skills
• Able to learn new software quickly when provided with thorough training and reference documents. Familiarity with CRM system (Service Titan) a plus

Total Comfort Solutions is a family-owned heating, air conditioning, and plumbing company located in beautiful Walla Walla, Washington. At TCS we treat our team members just like family. We believe in the golden rule: our people are what make us great.

At Total Comfort Solutions we are guided by our core values of effective communication, excellent customer service, being trustworthy and reliable, and demonstrating commitment to the team. Our culture is very important to us and we strive to make this the best place to work.

Our employees enjoy a work culture that promotes communication sharing across departments in an open and honest work place. Company activities include BBQ's, camping trips, and celebrating our wins.

Total Comfort Solutions is an Equal Opportunity Employer.