Ticket Office Supervisor at The Friends of Iolani Palace

Job Title:       Ticket Office Supervisor

Reports to:    Director of Guest Services

Status: Full-time (40 hours per week)

Pay rate:        $25 per hour

Overall description. Under the direction of the Director of Guest Services, the Ticket Office Supervisor (the supervisor) manages all operations within the Ticket Office, supervises 2-3 staff, services visitors, coordinate school and group tours, and facilitates communication on Iolani Palace tours. The supervisor is expected to represent the Iolani Palace in the most positive manner and interact with the public with courtesy and professionalism.  

Ticket Office Supervisor responsibilities

• Ensure sufficient staff coverage, assist with cashiering or ticketing duties as necessary.
• Hire, train, evaluate, discipline, support, and motivate supervised staff.
• Manage and monitor transactions on POS and online booking system.
• Assist and collaborate with marketing strategy and materials.
• Ensure visitor satisfaction with ticket booking process and contribute to enhancing overall visitor experience.
• Maintain daily records of ticket sales, receipt deposits, and invoices.
• Update and document ticketing office policies and procedures.
•  Internal and external communication of rates, tours, promotions, specialty tours, and closed-out dates.
•  Manage email and phone communications for the ticketing office, correspondence with individual or group tour inquiries, process reschedule requests and booking changes.
• ·Manage tour and school group sales-correspond, assist, schedule, coordinate, and collect payment.
• Oversee supplies, inventory, sales, and accounting of tickets.
• Assist Director of Guest Services with managerial duties

 Perform other related duties as assigned.

Ticket Office Supervisor requirements

·        Proven experience as retail outlet or service industry supervisor

·        Experience with managing online booking systems and POS software.

·        Proficiency with office software-Microsoft OS, Office, Gmail, Google Suite.

·        Friendly and professional demeanor

·        Ability to motivate staff.

·        Excellent communication and people skills

·        Proficient with sales tracking and cashiering

·        Ability to handle challenging and difficult customer service situations.

·        Flexibility to work weekends, and occasionally in the evening.

Physical requirements

Includes, but is not limited to, the following:

·        Frequent sitting throughout work shift

·        Occasional walking and standing

·        Ability to ascend and descend stairs.

·        Ability to lift 25 pounds or more.

·        Occasional lifting, pushing, pulling, or otherwise moving objects.

This job description is a summary of duties, responsibilities, and qualifications and in no way states or implies that these are the only duties to be performed by the employee filling this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by their immediate supervisor.

Benefits

• Medical, dental, vision insurance
• 401(k) Matching
• Paid Vacation and Sick Leave
• Paid Holidays
• Flexible Spending Plan

Available shifts and compensation: We have available shifts all days of the week. Compensation is $25.00 - $25.01/hour.

About The Friends of Iolani Palace: Iolani Palace, the official residence of Hawaii’s monarchy, is a marvel of opulence, innovation and political intrigue. Meticulously restored to its former grandeur, this National Historic Landmark in downtown Honolulu tells of a time when their Majesties, King Kalakaua, who built the palace in 1882, and his sister and successor, Queen Liliuokalani, walked its celebrated halls. The Friends of Iolani Palace staff are stewards of this sacred site and work to provide a memorable visitor experience to over 160,000 guests each year. Palace staff work in a variety of roles including guest services, security, administration, membership, special events, interpretive programs and collections management. Eligible employees of The Friends of Iolani Palace enjoy a variety of benefits that include medical, dental, and vision coverage, as well as group life, short-term, and long-term disability insurance. Other benefits include vacation leave, sick leave and paid holidays. Learn more about us at www.iolanipalace.org.

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