Warranty Clerk

Job Title:   Warranty Clerk

Department: Service

Reports to: Service Manager 

FLSA Status: Non-Exempt

Position Summary: The Warranty Clerk prepares, records and reconciles warranty claims and submits them to the manufacturer. 

Essential Duties & Responsibilities:

• Match warranty claims with warranty tickets.
• Process warranty claims in an accurate and timely manner.
• Verify the criteria required by the factory.
• Post credits.
• Report warranty errors to Service Manager.
• Track parts by tagging and arranges for parts to be shipped.
• Follow up with the factory regarding unpaid claims.
• Keep schedules current.
• Maintain a cooperative manner with other employees.
• Back up cashiers as needed.
• Any other duties as assigned by management.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education & Experience:

High school diploma or general education degree (GED); and one to two years related experience and/or training; or equivalent combination of education and experience. 

Language Skills:

Ability to read and interpret documents such as sales agreements, tax and title documents, and procedure manuals.  Ability to write routine reports and correspondence.  Ability to effectively present information in one-on-one and small group situations to customers, employees and the general public.

Mathematical Skills:

Ability to calculate figures and amounts such as discounts, interest, commissions, percentages.  Ability to apply concepts such as fractions, percentages, ratios and proportions to practical situations.

Reasoning Ability:

Ability to apply common sense understanding to carry out instructions furnished in written or oral form.  Ability to deal with problems involving several concrete variables, in standardized situations.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit, use hands to finger, handle, or feel and use a computer.  The employee frequently is required to talk, hear and reach with hands and arms.  The employee must occasionally lift and/or move up to 10 pounds.  Specific vision abilities required by this job include close vision and the ability to adjust focus.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly exposed to a computer monitor.  The noise level in the work environment is usually quiet.

THE ABOVE DECLARATIONS ARE NOT INTENDED TO BE AN “ALL-INCLUSIVE” LIST OF THE DUTIES AND RESPONSIBILITIES OF THE JOB DESCRIBED OR OF THE SKILLS AND ABILITIES REQUIRED TO PERFORM THE JOB. RATHER, THEY ARE INTENDED ONLY TO DESCRIBE THE GENERAL REQUIREMENTS OF THE JOB.