Community Outreach Liaison

Position Summary: The Community Outreach Liaison builds and maintains relationships with community agencies, Veteran organizations, government entities and local medical and behavioral health groups.

Essential Responsibilities:

• Serves as the main point of contact for referral partner needs. Ensures high priority referrals are scheduled.
• Develops and maintains a positive working relationship with medical and behavioral health groups. Works with those groups to rapidly identify and address problems and develop best practices in support of patients’ access to behavioral health care.
• Identifies stakeholders in local government, higher education and Veteran Service Organizations. Cultivates partnerships which highlight Family Care Center’s capacity to improve care and increase help-seeking behavior in the military, veteran and civilian communities.
• Serves as a liaison to community organizations, including local state and federal government agencies, associated representatives and state judicial representatives.
• Sets community outreach goals and manages and executes community outreach programs and events in close coordination with Regional Director of Operations.
• Positively and professionally represents Family Care Center to the public to raise community awareness of services offered by the company.
• Identifies barriers to behavioral health care in the community and works with stakeholders to address challenges and improve access to care.

Other Duties:

• Performs other related duties as assigned.

Competencies:

• Accountability: Accepts full responsibility for self and contribution as a team member; displays honesty and truthfulness; confronts problems quickly; displays a strong commitment to organizational success and inspires others to commit to goals; demonstrates a commitment to Family Care Center.
• Building Trust: Interacting with others in a way that gives them confidence in one’s intentions and those of the organization.
• Customer Focus: Ensuring that the customer perspective is a driving force behind business decisions and activities; crafting and implementing service practices that meet customers’ and own organization’s needs.
• Drive for Results: Setting high goals for personal and group accomplishment; using measurement methods to monitor progress toward goals; tenaciously working to meet or exceed goals while deriving satisfaction from that achievement and continuous improvement.
• Initiative: Taking prompt action to accomplish objectives; taking action to achieve goals beyond what is required; being proactive.
• Informing and Communicating: Clearly conveying information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the message.

Supervisory or Managerial Responsibility:
None

Travel:
Local travel required.

Minimum Qualifications:

• Bachelor’s degree required.
• Three years’ experience in healthcare marketing, physician relations or sales required.
• Experience with existing provider relations in the behavioral health preferred.
• Experience with CRM software

Work Environment and Conditions:        

• Prolonged periods of sitting at a desk and working on a computer.
• Occasionally lifts 15 pounds.

Annual Salary Range: $72,000 - $82,000 (depending on experience) plus bonus opportunity.

Family Care Center offers competitive compensation and benefits packages with the ability to also maintain work-life balance. Full time employees are eligible for 401k, vision, dental, medical, life, and employee wellness and discount plans.

Family Care Center is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.