Client Services Lead - Combined Air Operations Center
Business Integra
Shaw Heights, SC
Client Services Lead - Combined Air Operations Center
Business Integra
Shaw Heights, SC
- Full-Time
Job Description
Company Info
Job Description
Client Services Lead - Combined Air Operations Center (CAOC) Communications Support
Scope of Responsibilities:
Scope of Responsibilities:
- Responds to customer inquiries by telephone, e-mail, or chat to provide non-technical problem resolution.
- Resolves problems and communicates solutions or requested information to the customer.
- Analyzes a customer’s service needs and coordinates with other service or technical departments to develop and deliver an appropriate solution for each customer.
- Develops and maintains a deep understanding of the organization and services offered to resolve more complex inquiries. Additionally, may use a customer relationship application or database to record activities and research product information.
- Years of experience: 6
- Client Interaction
- Customer Service
- Operations Management
- People Management
- Team Leadership
- Team Management
- Systems Help Desk Management
- CLEARANCE: Top Secret/SSBI
- Education: Bachelor’s degree
- (ISC)2 Certified Authorization Professional (CAP)
- Microsoft Certified Systems Administrator (MCSA)
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