Rate Specialist

Summary/Objective:
This Rate Specialist position is primarily responsible for evaluating, interpreting, and entering client freight rate information into several computer programs and investigating discrepancies, rating, auditing, and reviewing claims..

Essential Functions:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

· Read, evaluate, understand, and interpret basic freight rate contracts.

· Comprehend carrier pricing, rules tariff, contract rates, and NMFC/Commodity identification for true cost of items shipped.

· Have knowledge of standards, rate orders, and classification rating guides to enter necessary rate information into our proprietary rate system.

· Verify freight rates against actual bills once entered for accuracy.

· Work directly other departments to obtain clarification when necessary.

· Efficiently use our proprietary task-tracking tool.

· Research contract discrepancies against freight bills.

· Work directly with carriers and clients to obtain clarification when necessary.

· Communicate with internal staff and customers via phone, email, and in person.

· Assists team members and performs other incidental and related duties are required and assigned.

Knowledge:

· Associate’s Degree in Accounting, Business, Supply Chain/Logistics or related field, or 1-2 years related experience and/or training, or equivalent combination of education and experience (Bachelor’s Degree preferred)

· Proficient in Microsoft Office Suite, specifically Excel

· Proficient in 10-key by touch

· Experience in customer service environment

· Working knowledge of transportation industry, specifically commercial tariffs, transportation methods, and freight industry terminology

Skills:

· Customer focus

· Communication proficiency

· Planning and organization

· Problem solving/analysis

· Thoroughness

· Attention to detail

· Results driven

· Flexibility

· Personal effectiveness/credibility

· Technical capacity

· Teamwork

· Continuous learning

Effort:

· Physical Effort: the employee is regularly required to talk or hear; use hands to finger, handle, or feel; and reach with hands and arms. This is a largely sedentary role; however, some filing is required. This would require the ability to lift files, open filing cabinets and bending or standing on a stool as necessary

· Mental Effort: The employee is required to have a high level of attention to detail, ability to multitask regularly, and the ability to identify and resolve problems quickly

Responsibility:

· A high level of confidentiality is required regarding all client specific data and safeguarding the information from other clients and competitors

· The ability to gather and analyze information, find possible solutions, select the best option, and evaluate the decision is required

· A high attention to detail is required, including verifying all work completed

· This position has no direct financial or budgetary responsibilities.

· This position has no supervisory responsibilities.

· There is a requirement to maintain and update documentation on all processes and procedures for client based workload

· All electronic and hardcopy confidential information must be secured when unattended

· This position participates on a team of rate specialists and requires backing up other rate specialists and assisting with workload as needed

Working Conditions:

· Work Environment – This job operates in a clerical, open office setting with cubicles. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. Occasional work in a home based office with management approval.

· Work Hours – This is a full time position. Typical days and hours of work are Monday through Friday, with a shift between 7:00am and 5:00pm. Some flexibility in hours is available. Occasional evening and weekend overtime work may be required as job duties demand.

· Travel Requirements – Some travel may be expected to key customers. Travel is primarily local during the business day, although some out of the area travel and overnight may be expected.

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